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Pays for itself by increasing your retention and conversion

Understand what your users want and how they feel, in-the-moment. Build the right features and product improvements to boost retention and conversion.



per month, billed annually

For teams and individuals looking to better understand their users.

What’s included:
  • Unlimited surveys + messagesCan be used for user surveys, NPS/CSAT/CET tracking, and feature announcements.
  • Web and Mobile SDKs1Flow works on any website and mobile app. Plus any desktop app made with Javascript.
  • Basic integrationsCreate custom alerts in Email and Slack. Sync 1Flow with 5000+ apps using Zapier and APIs.
  • Expert-designed templatesDesigned based on your "jobs to be done", battle-tested and highly effective.
  • 100,000 Monthly Tracked UsersMonthly Tracked Users (MTU): Number of active users tracked by 1Flow in a given month. Essentially, this is your active users.
  • 3,000 Monthly Reached UsersMonthly Reached Users (MRU): Number of unique users reached by 1Flow in a given month.

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For businesses seeking to grow faster with continuous user research and onboarding.

What’s included:
  • Everything in Basic
  • Remove 1Flow brandingRemove "Powered by 1Flow" watermark.
  • Advanced integrationsSync 1Flow with Mixpanel, Amplitude, Heap, Segment, Braze, Iterable, and more!
  • Localization in 30+ languagesSame survey, localized in many languages, shown to the user according to device language.
  • Priority supportSupport tickets answered in higher priority.
  • 500,000 Monthly Tracked UsersMonthly Tracked Users (MTU): Number of active users tracked by 1Flow in a given month. Essentially, this is your active users.
  • 10,000 Monthly Reached UsersMonthly Reached Users (MRU): Number of unique users reached by 1Flow in a given month.

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For established organizations who want the best-in-class product success platform.

What’s included:
  • Everything in Pro
  • Custom limitsWe offer custom pricing based on MAUs, MRUs, Responses. Reach out to learn more.
  • Custom contractValue-based pricing with custom terms and limits.
  • Dedicated Account ManagerDedicated 24/7 customer success manager to help you with all issues and provide advice on best-practices.
  • SOC 2 Type 2 ComplianceAccess to our SOC 2 Type 2 security compliance report (after signing NDA).
  • Security questionnaireWe make IT and security approval easy for you.
  • Concierge supportCustom implementation help and on-demand support.

Frequently asked questions

What counts as an MRU (Monthly Reached User)?

Any user who has seen one or more of 1Flow survey / messaging in a given month. For example, if you have 500,000 monthly active users, and you reached out to 30,000 of them via 1Flow in the last 30 days, your MRU count would be 30,000. You can easily control how many users you want to reach out when creating new messaging and surveys in 1Flow.

How many surveys can I launch with 1Flow?

Unlimited! You can have as many ongoing surveys as you’d like, and easily control the user experience with our Global Survey Throttling feature, which ensures a cooldown period before the same user can be recontacted.

How many responses can I collect with 1Flow?

Unlimited! From NPS, CSAT to customer preferences and product feedback, you can collect just about anything and utilize your data to improve your business.

How many team members can I invite to 1Flow?

Unlimited! We want you to invite your whole team, so everyone can stay in the loops of customer feedback. The world needs more customer-centric companies.

What happens if I exceed my plan’s limits?

If you want access to features that are not included in your current plan, you’ll be prompted to upgrade to the next plan. If you exceed the number of MRUs that’s included in your plan, you’ll be charged a nominal rate per additional MRU over the plan amount. Volume discount is baked in.

Can I use the same plan for multiple sites or apps?

Yes, you can add unlimited sites and apps, and they will share the MRU quota included in your plan.

Can I upgrade or downgrade my plan?

Yes, you can upgrade or downgrade at any time, as long as you don’t exceed the new plan’s limits.

What if I want to cancel?

If you decide that 1Flow is not for you, you can cancel at anytime by contacting our team.

Is 1Flow GDPR compliant?

Yes, we’re fully GDPR compliant since day 1. All of our servers and databases are hosted in the EU, powered by AWS.

How long do you store my analytics data?

Forever. As long as you stay a customer, you can access data all the way back to when you signed up for an account. If you decide to close your account and leave, we can help you export all your data.

Will my data be private and safe?

Yes, you and your users’ data are yours and yours alone. We adopt the most secure data security standards and go through annual penetration testing to ensure data security. We do not sell or share your data with any 3rd party.

Do you offer a free trial?

Yes, we offer a 14-day unlimited use free trial - no credit card required. All you need to do is sign up for a new company account and then invite your teammates to join your account. The free trial will start automatically and give you access to all features without any limits. We’re also happy to extend your free trial should you need more time to evaluate.

Book your demo call now

See how 1Flow can help you get quantitative user insights faster - without complicated workflows or developer resources. We'll discuss your specific requirements, budget, and your next steps to better understanding user needs.