For Mobile Apps, SaaS and Websites
In-App CES Surveys
Measure Customer Effort Score (CES) by surveying your users when they browse your website or use your mobile app. Remove friction from your funnel to increase conversion.
Targeting
Show CES surveys in the right moment
1Flow allows you to build contextual in-app surveys and target the right users at the right time.
Our in-product surveys achieve 38% response rate on average – 10x better than generic out-app surveys.
Identify users and update their traits anytime, in a variety of formats.
Track events people do in-app, on website, or server-side.
Using events and user traits, create the target audience you want. Trigger flows with events.
Design
Modern design that feels native to your brand
Customize the look and feel of in-app screens based on your brand’s design system. Fonts, text colors, background colors, brand colors, and widget positions... everything is customizable exactly the way you want it.
Because your users deserve an app experience that delights them.
Click and type. Drag and drop. An editor experience you will love.
Choose from a variety of widget positions and modal sizes to suit your needs.
Need to change something after publishing? No problem - everything is updated in real-time.
Integration
Seamless integration into any mobile and web apps
Our cross-platform technology allows you to engage users across web and mobile, and use a single unified profile to understand their behavior.
The future of app experiences is omni-channel - with 1Flow, you’re ready today.
Identify users and update their traits anytime, in a variety of formats.
Track events people do in-app, on website, or server-side.
Using events and user traits, create the target audience you want. Trigger flows with events.
Engage
Show, don’t tell - with images and videos
Continuously research new ideas, share product updates, and onboard users to advanced features using embedded images and videos. Captivate your audience with content that excites them.
Show a screenshot or preview of your upcoming feature and collect user feedback quickly.
Increase feature adoption by continuously onboarding users to features based on their usage.
Promote an offer. Make targeted announcements. Easily target the right users.
Integrations
Automate your user feedback funnel
Send data into 1Flow to improve targeting. Push data out of 1Flow to consolidate feedback, personalize marketing campaigns, and drive customer happiness across their lifecycle.
Templates
Get access to all our templates
Browse our expert-crafted, battle-tested user research survey templates when you sign up for a free account. Understanding your users shouldn't be hard – now it's easier than ever.
You’ll be in great company
Trusted by 500+ B2C and B2B software companies
CES Survey Software FAQ
What is CES survey software?
CES survey software is a tool that allows customer-centric businesses, such as software companies and consumer brands, to understand how easy it is for their customers to get value from their product. Customer Effort Score (CES) is an important metric for digital product companies and consumer brands to measure, since lowering the user's effort to achieve desired outcome will lead to increased sales and customer satisfaction. A great customer effort score survey software will have material impact to your business's success.
What functionalities does CES survey software provide?
CES survey tools like 1Flow allow you to run recurring CES surveys targeting specific user cohorts you want to measure, usually in the user flow or after user has just completed a core action. CES software also keeps track of CES scores over time in one single place. These platforms have built-in CES score question with 1-5 numeric scale for the users to select a score, followed with open text field to add additional details. CES software also provides the ability to tie the survey response to customer profile, so that businesses can dig deeper to understand who gave the feedback and the customer journey that led to this score. Some great CES survey software tools, like 1Flow, also offer the ability to set up Slack and email notifications whenever new responses are received, so that customer success managers can take quick action to close feedback loop and ensure customers are happy and retained.
How to analyze CES survey results?
CES survey results at various customer journey touch points will tell you exactly what is the most difficult part of using your product. You can also analyze by customer segment - such as by subscription plan, and levels of usage of your product, to understand how different customer segments perceive your service differently. This level of insight allows you to act quickly to remove fiction from your conversion funnel, resulting in more sales and happier customers.
How is 1Flow different from other CES survey software?
1Flow is the most powerful CES survey platform in the market today. It's incredibly simple to setup, easy to use, and offers advanced functionalities like robust user segmentation, event triggered surveys, highly customizable UI/UX, and responses analytics dashboards with filters and export options available. 1Flow is built specifically for digital products with millions of active users. We proudly serve hundreds of top tier customers and offer the best pricing, the best customer service and the highest quality software. 1Flow is free to start, with no credit card required and you can invite your whole team to help you make a decision. We believe we've built the best in-app survey tool in our class. If you need in-product surveys for your mobile app, SaaS, or website, we can confidently say 1Flow is likely the right choice.
Can I try 1Flow before I buy?
Yes, we offer a 14-day unlimited use free trial, no credit card required. This means you can sign up for a free account and start exploring the platform. If you are part of a larger organization with bespoke needs, you can also book a demo with our friendly sales team.
Get started with a free trial
We offer a 14-day unlimited use free trial - no credit card required.