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1Flow Blog

Everything you need to know about product-led user engagement strategy from industry experts and fellow founders.

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Customer Satisfaction

Customer Feedback

Customer Experience

Net Promoter Score

User Research

User Experiences

Product Updates

Customer Feedback

|

August 29, 2024

9 Best Customer Experience Analytics Tools To Choose From in 2024

Explore the top 9 customer experience analytics tools for 2024 to choose a suitable solution for your business and enhance customer success

Customer Experience

|

August 29, 2024

The Complete Guide to Customer Success Software in 2024

In this complete guide to customer success software, we explore the top 5 customer success software, their benefits and how to choose a suitable solution for your business.

Customer Feedback

|

August 29, 2024

10 Best Qualaroo Alternatives To Choose From in 2024

Explore the 10 best Qualaroo alternatives for creating stunning surveys to collect and analyze customer feedback and improve customer satisfaction.

Customer Feedback

|

August 28, 2024

12 GetFeedback Alternatives To Look For in 2024

Seeking GetFeedback alternatives? Check out our top picks to uncover the best survey tools to enhance your customer feedback process now.

Customer Feedback

|

August 28, 2024

10 Best Delighted Alternatives To Look For in 2024

Explore the best Delighted alternatives to find the perfect software for your needs. Dive into our top picks and transform your customer satisfaction strategies.

Customer Feedback

|

August 28, 2024

12 Best SurveyMonkey Alternatives To Choose From in 2024

Discover the 12 best SurveyMonkey alternatives to help you choose a suitable customer survey software for your business. Compare key features and choose wisely!

Customer Satisfaction

|

August 28, 2024

7 Best Qualtrics Alternatives To Choose From in 2024

This article explores 7 best Qualtrics alternatives that provide tools for collecting and analyzing customer feedback to help you improve customer satisfaction.

Customer Feedback

|

August 28, 2024

Top 7 Survicate Alternatives to Check Out In 2024

Discover the top 7 Survicate alternatives in the market today for collecting and analyzing customer feedback to improve your products and customer experiences.

Customer Experience

|

March 8, 2024

What Are User Surveys? Here's Everything You Need to Know!

Curious about user surveys? This guide covers the basics, benefits, and best practices of conducting user surveys to gather valuable feedback and insights from your target audience.

Customer Experience

|

March 8, 2024

How To Use UX Surveys To Gain Product Insights - Everything You Need To Know!

Want to improve your product's user experience and make your customers happy at all times? Discover how to use UX surveys to gain valuable data and insights to help enhance your product and meet user needs.

Customer Experience

|

March 8, 2024

Best UX Survey Questions to Collect User Insights

Want to gather meaningful user insights? Look no further! This guide presents a curated list of 30+ excellent UX survey questions to help you gain valuable insights into your product users' experiences and make data-driven improvements.

Customer Experience

|

March 8, 2024

Customer Effort Score (CES): Definition, Use-Case, Benefits, and more!

Learn everything there is to know about the Customer Effort Score (CES) and how it gives actionable insights on improving customer satisfaction.

Customer Satisfaction

|

March 8, 2024

12 ways increase CSAT response rate in 2024

Discover 12 effective strategies to boost Customer Satisfaction Score (CSAT) and response rates in 2024, safeguarding your business from revenue loss and brand damage.

Customer Satisfaction

|

March 8, 2024

CSAT: Is It an Important Metric? Why Should You Measure It?

Learn why CSAT is essential to business growth. Understand how to improve your CSAT and boost your customer satisfaction!

Customer Satisfaction

|

March 8, 2024

15 Best CSAT Questions to Gauge Customer Satisfaction Effectively in 2024

Discover the top 15 CSAT questions to effectively measure customer satisfaction. Boost your customer experience with our curated list of CSAT survey questions and learn the importance of customer satisfaction surveys.

Customer Satisfaction

|

March 7, 2024

Timing Your CSAT Surveys: What You Need to Know

Discover how you can effectively time your CSAT surveys to reach your customer base at the right time and increase survey response rates.

Customer Experience

|

March 7, 2024

How to Interpret and Analyze CSAT Survey Data in 2024

Discover how you can effectively analyze your CSAT Survey data to offer a holistic customer experience in 2024.

Customer Satisfaction

|

March 7, 2024

What are CSAT benchmarks by industry in 2024?

Explore 2024 CSAT benchmarks by industry, uncovering trends and insights. Understand the impact of company size and learn strategies for achieving exceptional customer satisfaction.

Customer Satisfaction

|

March 7, 2024

How to Improve CSAT score? Actionable tips to improve customer satisfaction in 2024

Boost your CSAT score in 2024 with actionable tips. Understand customers, use multi-channel communication, balance automation, and implement strategies.

Customer Satisfaction

|

March 7, 2024

What is a Good CSAT Score? All You Need to Know About CSAT in 2024

Learn how to identify a strong CSAT score. Boost your CSAT score and increase your customer satisfaction levels with expert advice from career professionals.

Customer Satisfaction

|

January 19, 2024

When and How Often Should You Send NPS Surveys: What's the Best Time?

Gain insights into the best timing and frequency for running Net promoter Score (NPS) surveys to gain the most valuable feedback. Know when and how often to send NPS surveys and enhance your understanding of customer satisfaction

Customer Satisfaction

|

January 18, 2024

What is CSAT Survey: The Ultimate Guide For Beginners

Discover the various types of CSAT surveys, the benefits of customer satisfaction surveys and learn how to write surveys by yourself

Customer Satisfaction

|

January 18, 2024

10 Alternatives to Net Promoter Score: What Else Can You Run Other than NPS Surveys?

Discover the alternatives to Net Promoter Score (NPS) Surveys and learn how best to use them. Choose from a list of vetted customer feedback surveys to boost retention rates and reduce churn

Customer Satisfaction

|

January 18, 2024

Best NPS follow-up questions to ask your customers in 2024

Discover how to create an NPS follow-up question that boosts customer loyalty and happiness. Get examples and tips to make it effective

Customer Satisfaction

|

January 18, 2024

15 Ways to improve net promoter score In 2024

Boost your business's success with 15 actionable strategies to boost your Net Promoter Score (NPS), enhance customer satisfaction, and drive growth in 2024

Customer Satisfaction

|

January 18, 2024

14 Best CSAT Software to Choose From In 2024

Discover the best CSAT software solutions for gathering actionable customer feedback to improve customer satisfaction and drive business growth and revenue.

Customer Satisfaction

|

January 28, 2024

How to Calculate CSAT Effectively to Enhance Customer Satisfaction

Effectively calculate your CSAT Score to unveil insights about satisfied and dissatisfied customers. Learn how you can use this information to implement data-driven initiatives aimed at enhancing overall customer satisfaction.

Customer Satisfaction

|

January 18, 2024

The Ultimate Guide to Conducting Customer Surveys in 2024

Learn everything there is to know about conducting customer surveys and find out you can use customer survey results to offer a holistic customer experience

Customer Satisfaction

|

December 1, 2024

10 Ways to Improve NPS Survey Response Rate in 2024

Learn how to improve your Net Promoter Score (NPS) survey response rate in 2024. Achieve your response rate benchmarks by crafting effective surveys for your target customer base.

Net Promoter Score

|

January 16, 2024

Why Use NPS: Benefits of Running NPS Surveys

Uncover actionable insights and improve your SaaS business with Net Promoter Score (NPS) surveys - the ultimate growth tool. Learn the benefits of running NPS surveys and how to leverage in-app NPS to boost customer satisfaction.

Customer Satisfaction

|

January 16, 2024

NPS vs CSAT: When to use each customer satisfaction survey?

Learn how to leverage CSAT and NPS surveys effectively. Uncover their differences, ideal scores, and practical strategies for maximizing customer satisfaction and loyalty in this comprehensive article.

Net Promoter Score

|

January 16, 2024

14 best practices for running NPS surveys

Discover the 14 best practices that will help you elevate your Net Promoter Score surveys, and get more of your customers to engage.

Net Promoter Score

|

November 22, 2023

How To Run in-app NPS? (With 7 examples)

Learn how to continually enhancing products and user experience by leveraging in-app Net Promoter Score (NPS) surveys. Use customer feedback to guide updates and track sentiment for an exceptional user experience.

Net Promoter Score

|

November 20, 2023

40+ NPS Survey Questions To Get Better Customer Feedback in 2024

Explore essential insights on crafting effective Net Promoter Score (NPS) questions. Read on to discover strategic NPS questions to accurately gauge customer loyalty and satisfaction.

NPS score calculation

Net Promoter Score

|

November 20, 2023

What is a Good NPS Score? A Definitive Guide (Definition & Benchmarks)

A comprehensive guide to understanding what defines a good NPS score, effective benchmarking strategies, and leveraging Net Promoter Scores for enhanced customer satisfaction and industry success.

Net Promoter Score

|

September 11, 2023

Net Promoter Score (NPS) Calculation: A Complete Guide [With Formula]

Here's all you need to know about measuring and calculating the Net Promoter Score. Learn more about 1Flow’s features and use cases for easier NPS calculation.

Net Promoter Score

|

September 13, 2023

11 Best NPS Tools and Software Today

Discover the best NPS software to run NPS surveys. Learn what NPS tools to use to collect customer feedback and evaluate Net Promoter Score.

Customer Feedback

|

September 20, 2023

11  Best In-App Survey Tools to Try

Why 1Flow in-app product survey platform is the best tool available in 2024. Compare it with 10 other contenders like Delighted, Sprig and Survicate.

User Research

|

October 11, 2023

Introducing 1Flow AI: The Future of AI-Powered User Research

AI can now create survey for you! See a cool demo inside.

User Research

|

October 18, 2023

In-App Survey Questions: 65+ Examples and Templates to Use

Discover the best questions to ask in an in-app survey. Learn what questions work best for in-app surveys.

User Research

|

October 25, 2023

In-App Surveys: The Ultimate Guide

Learn how to collect real-time user feedback, boost customer satisfaction, and make data-driven decisions. Discover the benefits, best practices, and examples of in-app surveys.

User Research

|

November 1, 2023

Churn Surveys: How to Use In-App Surveys to Reduce Churn

Discover what churn surveys are. Learn how to use churn surveys to improve retention.

Get started with a free trial

We offer a 14-day unlimited use free trial - no credit card required.

Blog

1Flow Blog

Everything you need to know about product-led user engagement strategy from industry experts and fellow founders.

Filter By Category

All

Customer Satisfaction

Customer Feedback

Customer Experience

Net Promoter Score

User Research

User Experiences

Product Updates

Customer Feedback

|

August 29, 2024

9 Best Customer Experience Analytics Tools To Choose From in 2024

Explore the top 9 customer experience analytics tools for 2024 to choose a suitable solution for your business and enhance customer success

Customer Experience

|

August 29, 2024

The Complete Guide to Customer Success Software in 2024

In this complete guide to customer success software, we explore the top 5 customer success software, their benefits and how to choose a suitable solution for your business.

Customer Feedback

|

August 29, 2024

10 Best Qualaroo Alternatives To Choose From in 2024

Explore the 10 best Qualaroo alternatives for creating stunning surveys to collect and analyze customer feedback and improve customer satisfaction.

Customer Feedback

|

August 28, 2024

12 GetFeedback Alternatives To Look For in 2024

Seeking GetFeedback alternatives? Check out our top picks to uncover the best survey tools to enhance your customer feedback process now.

Customer Feedback

|

August 28, 2024

10 Best Delighted Alternatives To Look For in 2024

Explore the best Delighted alternatives to find the perfect software for your needs. Dive into our top picks and transform your customer satisfaction strategies.

Customer Feedback

|

August 28, 2024

12 Best SurveyMonkey Alternatives To Choose From in 2024

Discover the 12 best SurveyMonkey alternatives to help you choose a suitable customer survey software for your business. Compare key features and choose wisely!

Customer Satisfaction

|

August 28, 2024

7 Best Qualtrics Alternatives To Choose From in 2024

This article explores 7 best Qualtrics alternatives that provide tools for collecting and analyzing customer feedback to help you improve customer satisfaction.

Customer Feedback

|

August 28, 2024

Top 7 Survicate Alternatives to Check Out In 2024

Discover the top 7 Survicate alternatives in the market today for collecting and analyzing customer feedback to improve your products and customer experiences.

Customer Experience

|

March 8, 2024

What Are User Surveys? Here's Everything You Need to Know!

Curious about user surveys? This guide covers the basics, benefits, and best practices of conducting user surveys to gather valuable feedback and insights from your target audience.

Customer Experience

|

March 8, 2024

How To Use UX Surveys To Gain Product Insights - Everything You Need To Know!

Want to improve your product's user experience and make your customers happy at all times? Discover how to use UX surveys to gain valuable data and insights to help enhance your product and meet user needs.

Customer Experience

|

March 8, 2024

Best UX Survey Questions to Collect User Insights

Want to gather meaningful user insights? Look no further! This guide presents a curated list of 30+ excellent UX survey questions to help you gain valuable insights into your product users' experiences and make data-driven improvements.

Customer Experience

|

March 8, 2024

Customer Effort Score (CES): Definition, Use-Case, Benefits, and more!

Learn everything there is to know about the Customer Effort Score (CES) and how it gives actionable insights on improving customer satisfaction.

Customer Satisfaction

|

March 8, 2024

12 ways increase CSAT response rate in 2024

Discover 12 effective strategies to boost Customer Satisfaction Score (CSAT) and response rates in 2024, safeguarding your business from revenue loss and brand damage.

Customer Satisfaction

|

March 8, 2024

CSAT: Is It an Important Metric? Why Should You Measure It?

Learn why CSAT is essential to business growth. Understand how to improve your CSAT and boost your customer satisfaction!

Customer Satisfaction

|

March 8, 2024

15 Best CSAT Questions to Gauge Customer Satisfaction Effectively in 2024

Discover the top 15 CSAT questions to effectively measure customer satisfaction. Boost your customer experience with our curated list of CSAT survey questions and learn the importance of customer satisfaction surveys.

Customer Satisfaction

|

March 7, 2024

Timing Your CSAT Surveys: What You Need to Know

Discover how you can effectively time your CSAT surveys to reach your customer base at the right time and increase survey response rates.

Customer Experience

|

March 7, 2024

How to Interpret and Analyze CSAT Survey Data in 2024

Discover how you can effectively analyze your CSAT Survey data to offer a holistic customer experience in 2024.

Customer Satisfaction

|

March 7, 2024

What are CSAT benchmarks by industry in 2024?

Explore 2024 CSAT benchmarks by industry, uncovering trends and insights. Understand the impact of company size and learn strategies for achieving exceptional customer satisfaction.

Customer Satisfaction

|

March 7, 2024

How to Improve CSAT score? Actionable tips to improve customer satisfaction in 2024

Boost your CSAT score in 2024 with actionable tips. Understand customers, use multi-channel communication, balance automation, and implement strategies.

Customer Satisfaction

|

March 7, 2024

What is a Good CSAT Score? All You Need to Know About CSAT in 2024

Learn how to identify a strong CSAT score. Boost your CSAT score and increase your customer satisfaction levels with expert advice from career professionals.

Customer Satisfaction

|

January 19, 2024

When and How Often Should You Send NPS Surveys: What's the Best Time?

Gain insights into the best timing and frequency for running Net promoter Score (NPS) surveys to gain the most valuable feedback. Know when and how often to send NPS surveys and enhance your understanding of customer satisfaction

Customer Satisfaction

|

January 18, 2024

What is CSAT Survey: The Ultimate Guide For Beginners

Discover the various types of CSAT surveys, the benefits of customer satisfaction surveys and learn how to write surveys by yourself

Customer Satisfaction

|

January 18, 2024

10 Alternatives to Net Promoter Score: What Else Can You Run Other than NPS Surveys?

Discover the alternatives to Net Promoter Score (NPS) Surveys and learn how best to use them. Choose from a list of vetted customer feedback surveys to boost retention rates and reduce churn

Customer Satisfaction

|

January 18, 2024

Best NPS follow-up questions to ask your customers in 2024

Discover how to create an NPS follow-up question that boosts customer loyalty and happiness. Get examples and tips to make it effective

Customer Satisfaction

|

January 18, 2024

15 Ways to improve net promoter score In 2024

Boost your business's success with 15 actionable strategies to boost your Net Promoter Score (NPS), enhance customer satisfaction, and drive growth in 2024

Customer Satisfaction

|

January 18, 2024

14 Best CSAT Software to Choose From In 2024

Discover the best CSAT software solutions for gathering actionable customer feedback to improve customer satisfaction and drive business growth and revenue.

Customer Satisfaction

|

January 28, 2024

How to Calculate CSAT Effectively to Enhance Customer Satisfaction

Effectively calculate your CSAT Score to unveil insights about satisfied and dissatisfied customers. Learn how you can use this information to implement data-driven initiatives aimed at enhancing overall customer satisfaction.

Customer Satisfaction

|

January 18, 2024

The Ultimate Guide to Conducting Customer Surveys in 2024

Learn everything there is to know about conducting customer surveys and find out you can use customer survey results to offer a holistic customer experience

Customer Satisfaction

|

December 1, 2024

10 Ways to Improve NPS Survey Response Rate in 2024

Learn how to improve your Net Promoter Score (NPS) survey response rate in 2024. Achieve your response rate benchmarks by crafting effective surveys for your target customer base.

Net Promoter Score

|

January 16, 2024

Why Use NPS: Benefits of Running NPS Surveys

Uncover actionable insights and improve your SaaS business with Net Promoter Score (NPS) surveys - the ultimate growth tool. Learn the benefits of running NPS surveys and how to leverage in-app NPS to boost customer satisfaction.

Customer Satisfaction

|

January 16, 2024

NPS vs CSAT: When to use each customer satisfaction survey?

Learn how to leverage CSAT and NPS surveys effectively. Uncover their differences, ideal scores, and practical strategies for maximizing customer satisfaction and loyalty in this comprehensive article.

Net Promoter Score

|

January 16, 2024

14 best practices for running NPS surveys

Discover the 14 best practices that will help you elevate your Net Promoter Score surveys, and get more of your customers to engage.

Net Promoter Score

|

November 22, 2023

How To Run in-app NPS? (With 7 examples)

Learn how to continually enhancing products and user experience by leveraging in-app Net Promoter Score (NPS) surveys. Use customer feedback to guide updates and track sentiment for an exceptional user experience.

Net Promoter Score

|

November 20, 2023

40+ NPS Survey Questions To Get Better Customer Feedback in 2024

Explore essential insights on crafting effective Net Promoter Score (NPS) questions. Read on to discover strategic NPS questions to accurately gauge customer loyalty and satisfaction.

NPS score calculation

Net Promoter Score

|

November 20, 2023

What is a Good NPS Score? A Definitive Guide (Definition & Benchmarks)

A comprehensive guide to understanding what defines a good NPS score, effective benchmarking strategies, and leveraging Net Promoter Scores for enhanced customer satisfaction and industry success.

Net Promoter Score

|

September 11, 2023

Net Promoter Score (NPS) Calculation: A Complete Guide [With Formula]

Here's all you need to know about measuring and calculating the Net Promoter Score. Learn more about 1Flow’s features and use cases for easier NPS calculation.

Net Promoter Score

|

September 13, 2023

11 Best NPS Tools and Software Today

Discover the best NPS software to run NPS surveys. Learn what NPS tools to use to collect customer feedback and evaluate Net Promoter Score.

Customer Feedback

|

September 20, 2023

11  Best In-App Survey Tools to Try

Why 1Flow in-app product survey platform is the best tool available in 2024. Compare it with 10 other contenders like Delighted, Sprig and Survicate.

User Research

|

October 11, 2023

Introducing 1Flow AI: The Future of AI-Powered User Research

AI can now create survey for you! See a cool demo inside.

User Research

|

October 18, 2023

In-App Survey Questions: 65+ Examples and Templates to Use

Discover the best questions to ask in an in-app survey. Learn what questions work best for in-app surveys.

User Research

|

October 25, 2023

In-App Surveys: The Ultimate Guide

Learn how to collect real-time user feedback, boost customer satisfaction, and make data-driven decisions. Discover the benefits, best practices, and examples of in-app surveys.

User Research

|

November 1, 2023

Churn Surveys: How to Use In-App Surveys to Reduce Churn

Discover what churn surveys are. Learn how to use churn surveys to improve retention.

Get started with a free trial

We offer a 14-day unlimited use free trial - no credit card required.