10 Best Qualaroo Alternatives To Choose From in 2024
Explore the 10 best Qualaroo alternatives for creating stunning surveys to collect and analyze customer feedback and improve customer satisfaction.
Qualaroo is one of the popular user research and customer feedback software but it’s not the only enterprise feedback management solution. There are many Qualaroo alternatives for collecting and analyzing customer feedback out there. So which is the best-fit solution for your business?
In this post, we explore the top ten Qualaroo competitors to help you choose suitable software for your feedback management strategy.
Let’s get started.
What is Qualaroo?
Qualaroo is a user feedback software for businesses to gather real-time feedback from users while they browse a website or use an app.
As an online survey tool, it enables companies to create targeted surveys that enhance customer experience and optimize app and web performance.
With Qualaroo, businesses can collect customer feedback and boost conversion rates through app surveys and other feedback surveys.
This survey tool offers robust survey design and management features, making it a valuable customer feedback tool for understanding the customer journey.
Additionally, its survey builder is user-friendly, allowing for the creation of various types of feedback, including critical app feedback.
Particularly, this survey tool is ideal for businesses looking to manage customer feedback effectively, improve user experiences, and ensure positive interactions.
Why Look For Qualaroo Alternatives?
While Qualaroo has been the go-to customer feedback management software, it lacks a couple of features that make businesses consider alternative survey tools.
Apart from insufficient features, limited customization options, and reporting capabilities, here are a couple of reasons why businesses are switching to Qualaroo alternatives.
i. Bloated user interface
In a bid to expand its feature set, Qualaroo's interface has ended up becoming bloated, making navigation cumbersome, especially for those managing multiple marketing campaigns or aiming to streamline customer experience efforts.
This bloated design detracts from efficient survey management and hampers the overall user experience, making it less appealing for businesses seeking a best-fit solution for their feedback software needs.
ii. Limited customization options
Based on many user reviews online, customers have complained about Qualaroo’s limited customization options. Users find that the platform lacks the flexibility needed to tailor online forms and email surveys to their specific target audience or business goals.
This limitation is particularly frustrating for those looking to create highly personalized customer engagement strategies. As a result, many medium businesses seek Qualaroo alternatives that offer more robust customization features, better suited to their unique needs.
iii. Higher pricing plans
Despite being marketed as a cheap option, many users feel that Qualaroo's pricing plans do not offer good value, especially at the basic plan level.
For those needing more advanced features, the cost quickly escalates, making it less of an affordable solution compared to other Qualaroo alternatives and competitors.
iv. Limited features in the basic plan
The basic plan of Qualaroo offers limited features, which can be restrictive for users with more complex feedback needs. You have to upgrade to the advanced plan to unlock advanced features.
This limitation is also another reason why users consider alternative feedback software that offers more comprehensive features at a similar price point to fully meet their customer experience and customer engagement goals.
v. Inadequate survey management
Many users report that Qualaroo is less intuitive than other feedback software. Users find that the platform's tools for managing email surveys and other forms of customer feedback are not as streamlined or user-friendly as expected.
This inadequacy can hinder businesses from gathering actionable insights. As a result, you may want to explore Qualaroo alternatives that offer better survey management capabilities aligned with their business goals.
Top 10 Qualaroo Alternatives for Gathering Customer Feedback
1Flow
Typeform
SurveySparrow
Qualtrics
SurveyLab
SurveyMonkey
Alchemer
Refiner
Jotform Enterprise
GetFeedback
Here are some of the top alternatives to Qualaroo for your customer feedback management strategy.
1. 1Flow
Best in-product survey software for leading B2B & B2C companies.
Imagine if you could survey your customers automatically while they are browsing your website or using your mobile app. That’s what this software is built for.
1Flow is a powerful in-product survey software designed for SaaS and mobile applications. Unlike the other Qualaroo alternatives in our list, 1Flow enables companies to gather real-time customer feedback as users interact with their websites or apps.
Trusted by over 500 leading B2B and B2C software companies, 1Flow offers a robust solution for creating and deploying mobile-friendly surveys with ease.
Businesses can use 1Flow AI technology to design beautiful, mobile-friendly surveys in seconds, with customizable templates that ensure brand consistency. No more writer’s block!
Key solutions offered by the software include in-app surveys, NPS surveys, CSAT surveys, and CES surveys. 1Flow.ai is particularly suited for companies looking to gather actionable insights and make informed decisions based on real-time feedback from their users.
Why 1Flow is The Best Qualaroo Alternative
Here are five outstanding features that make 1Flow the best out of all Qualaroo alternatives in this list:
Real-time feedback collection: 1Flow.ai’s standout feature is its ability to collect real-time feedback directly within apps and websites. This feature allows companies to capture critical user insights as they happen, providing deep insights into user behavior and preferences. It also enables high response rates, for businesses to make quick, informed decisions, enhancing the overall customer experience.
Customizable survey templates: 1Flow offers a wide range of customizable survey templates for businesses to create surveys that align with their branding. The flexibility in survey design ensures that companies can tailor their surveys to specific needs, whether for customer satisfaction, sentiment analysis, or gathering app feedback. Additionally, the survey builder tool makes it easy to design targeted surveys that yield valuable insights.
AI-powered survey creation: Using AI, the software simplifies the survey creation process, enabling users to design surveys in seconds. This powerful tool assists in creating beautiful, mobile-friendly surveys with a wide range of question types which provides a seamless experience for respondents. The AI-driven approach also helps in optimizing surveys for higher engagement and response rates.
Advanced analytics and reporting: The software provides real-time analytics and advanced features that allow businesses to analyze survey responses effectively. The reporting tools offer deep insights into user feedback for companies to track trends, identify areas for improvement, and make data-driven decisions. This feature is crucial for businesses aiming to enhance customer satisfaction and improve their products or services.
Seamless Integration: 1Flow integrates seamlessly with a variety of customer relationship management (CRM) tools and other platforms, making it easier to manage customer feedback across different channels. This integration ensures that businesses can consolidate data from various sources, providing a comprehensive view of customer feedback. The platform’s flexibility in integration supports a positive experience for users with varying levels of expertise.
Advantages of 1Flow
1Flow’s mobile-friendly surveys ensure high response rates and more accurate and actionable insights.
The software helps companies to collect and analyze real-time feedback, enabling quicker decision-making and enhanced customer satisfaction.
The platform offers extensive customization options and customizable templates which allow businesses to create surveys that align with their brand identity.
The platform provides robust analytics tools for in-depth analysis of survey responses which helps in making informed decisions.
Disadvantages 1Flow
Some users have reported a learning curve when using the advanced features of the software.
While powerful in online surveys, 1Flow may not be ideal for companies needing extensive offline survey capabilities.
1Flow Pricing
1Flow pricing starts at $250 per month for unlimited surveys plus messages. Each pricing plan comes with a 14-day unlimited free trial.
2. Typeform
Typeform is a software specializing in creating dynamic and interactive online forms and surveys. The software offers a mobile-friendly survey builder and form maker for users to create forms and surveys that adapt to different devices, ensuring high completion rates.
It also provides solutions for collecting feedback through multi-channel surveys like email and pop-up surveys. Typeform is tailored for businesses and organizations looking to design surveys and feedback forms that feel more conversational and engaging, making it a strong alternative to traditional tools like Google Forms.
Features of Typeform
Unlike other Qualaroo alternatives, Typeform’s survey creator uses a conversational approach to collecting responses, making the process feel more like a dialogue than a standard questionnaire.
The software enables users to distribute online forms and surveys through various channels, including emails, links, and embedded pop-up surveys on websites.
Typeform offers seamless integrations with popular marketing tools and platforms such as Google Sheets, Slack, and HubSpot.
Advantages
User-friendly interface.
Popular integrations with marketing tools and other platforms for efficient survey management and data analysis.
Customizable surveys and forms.
Disadvantages
Limited question types
Higher pricing plans compared to other Qualaroo alternatives.
Pricing
Typeform offers a free plan with limited features. The basic plan starts at $29 per user per month.
3. SurveySparrow
SurveySparrow is a unified customer experience (CX) platform designed to manage customer feedback, reputation, and tickets. It offers a seamless experience for users across various channels, enabling businesses to gather direct experiences and improve their customer engagement strategies.
With mobile-first surveys, embedded surveys, and video surveys, SurveySparrow helps companies create a positive experience for customers and employees alike.
SurveySparrow is ideal for businesses looking to map the customer journey and enhance both customer and employee experiences.
Features of SurveySparrow
Some of the offered by the software include:
Mobile-first surveys prioritize the user experience on mobile devices, ensuring that customers can easily provide feedback anytime, anywhere.
SurveySparrow allows businesses to embed surveys directly into their websites, emails, or apps to create a seamless interaction that blends into the customer journey.
Businesses can create video surveys to capture personal experiences and direct experiences.
SurveySparrow’s smart surveys use logic and branching to create personalized experiences for users.
Advantages
SurveySparrow offers a user-friendly interface to simplify survey creation
Customizable surveys
Different survey types to enhance the overall customer experience
Integrates with third-party tools and software
Disadvantages
Limited free plan unlike other Qualaroo alternatives
Has a steep learning curve when using advanced features
SurveySparrow’s plans can be higher for small businesses
Pricing
Pricing is available upon request.
4. Qualtrics
Qualtrics is an experience management software that enables organizations to gather and analyze data through surveys to understand customer and employee needs. The platform offers tools for creating online, email, website, SMS, and offline surveys.
It’s designed for businesses seeking to improve customer experience and employee satisfaction through detailed insights and data-driven decision-making.
Features of Qualtrics
Here are some of the Qualtrics’ features:
Qualtrics offers a survey builder that allows users to create and customize online surveys with various question types, logic, and flow options.
The software’s reporting features enable businesses to track key metrics, analyze trends, and gain insights into their customers and employees.
The platform includes automated workflows that trigger actions based on survey responses.
Advantages
Sufficient reporting features
A wide range of survey types
Survey customization capabilities
Disadvantages
Not suitable for businesses looking for specialized software
Advanced features are complex for beginners, unlike other Qualaroo alternatives like 1Flow.
Pricing
Qualtrics pricing is available upon request.
5. SurveyLab
SurveyLab is an online survey tool for creating and distributing questionnaires, tests, and forms to collect feedback from customers. It is a user-friendly platform that supports mobile surveys which allows companies to reach respondents via mobile applications and other digital channels.
SurveyLab is tailored for businesses, educational institutions, and researchers who need a reliable tool to gather insights and improve decision-making processes.
While it provides essential features, SurveyLab has limited customization options and integration capabilities, making it a practical but less flexible solution compared to more advanced Qualaroo alternatives like 1Flow.
SurveyLab Features
Here are some features of the software:
SurveyLab supports mobile surveys, enabling users to reach respondents through mobile applications and other mobile-friendly channels.
Users can create multilingual surveys
The software enables users to create surveys with conditional branching and skip patterns.
Advantages
User-friendly interface
Mobile survey capabilities
Supports multilingual surveys
Offers handy reporting tools
Disadvantages
Limited customization options compared to similar Qualaroo alternatives
Limited integration options
Lack of advanced features
Pricing
SurveyLab pricing starts at $49 per user per month with a 14-day free trial.
6. SurveyMonkey
SurveyMonkey is another online survey maker and form builder for businesses, organizations, and individuals to gather actionable insights from employees, customers, and other stakeholders.
It offers a user-friendly platform for creating mobile surveys, analyzing results, and sharing data. With mobile applications, SurveyMonkey is accessible on the go, making it convenient for real-time data collection.
The platform is designed for a wide range of users, from small businesses to large enterprises, and provides essential tools to create surveys that help inform decision-making.
SurveyMonkey Features
Here are the features of SurveyMonkey:
SurveyMonkey offers a variety of pre-built and customizable templates that allow users to quickly create surveys.
The software provides tools for analyzing survey data in real-time
Mobile-friendly surveys
Advantages
Offers an intuitive interface
Pre-built templates to make it easy to create surveys
Mobile-friendly surveys make it easy to collect data on the go
Disadvantages
Some users report limited customization options
The software also offers limited integration options with third-party apps
SurveyMonkey can be costly for businesses requiring advanced features and more responses
Pricing
SurveyMonkey pricing starts at $25 per user per month (billed at 3 users annually).
7. Alchemer
Alchemer is an online survey software and tool for businesses to gather customer, market, and employee feedback.
It offers powerful survey creation, automation, and engagement tools across multiple channels, making it suitable for organizations looking to improve customer experience and employee satisfaction.
Alzheimer's intuitive interface allows users to design surveys tailored to specific needs, making it accessible for teams of any size. The platform is particularly useful for organizations needing to manage large-scale feedback and gain actionable insights.
Alchemer Features
Here are some features of Alchemer:
Alchemer offers a drag-and-drop survey builder that allows users to easily create and customize surveys with various question types, logic, and branding options.
Automation features for triggering surveys based on specific events, conditions, or user actions.
Offers multi-channel distribution for surveys including email, social media, web, and SMS.
Advantages
Offers a user-friendly interface for easy survey creation
Offers multiple customization options
Multi-channel survey distribution
Disadvantages
Some users report that Alchemer's pricing structure is complex and expensive compared to other similar Qualaroo alternatives.
The software’s advanced features have a steep learning curve.
Pricing
Alchemer pricing starts at $55 per user per month.
8. Refiner
Refiner is a customer feedback software designed specifically for SaaS and digital products. It offers customizable in-product surveys, mobile surveys, and website surveys, allowing businesses to gather valuable customer insights.
The platform can also be used to create targeted microsurveys for user research, enabling companies to track Customer Satisfaction (CSAT), Customer Effort Score (CES), and Product Market Fit (PMF).
Refiner Features
Here are some features of Refiner:
Refiner allows users to create in-product surveys tailored to specific user segments.
The software specializes in microsurveys which enables businesses to ask concise questions at strategic points in the user journey.
It also supports mobile surveys
With Refiner, users can create website surveys that appear as pop-ups or embedded forms.
Advantages
Personalized surveys enable companies to gather targeted customer feedback
The software has a user-friendly interface
It provides real-time survey data analysis
It also supports various survey types including NPS surveys, CES, CSAT surveys, and PMF.
Disadvantages
Has limited integration options compared to other Qualaroo alternatives
Some users have reported limitations with customization options
The cheaper plan for Refiner is more costly than other Qualaroo competitors
Pricing
Refiner pricing starts at $99 per month starting from 5000 users.
9. Jotform Enterprise
Jotform Enterprise is an online form builder for businesses that need to create and manage complex forms at scale. It offers tools for collecting user feedback, making it a powerful customer feedback tool.
With features like real-time feedback and advanced customization, Jotform Enterprise is suitable for large organizations that require secure, scalable solutions. This feedback software is also a viable alternative to other tools like Google Forms.
Features of Jotform Enterprise
Some key Jotform features include:
Customizable online forms tailored to specific business needs
The platform supports real-time feedback collection for businesses to instantly capture and respond to user insights.
Enables collaborations on surveys
Advantages
It is a scalable platform for companies of all sizes
Offers multiple integration options
User-friendly interface
Disadvantages
Jotform Enterprise can be more expensive compared to other Qualaroo alternatives like Google Forms
The platform’s advanced features have a steep learning curve
Pricing
Jotform pricing is available upon request.
9. GetFeedback
GetFeedback is a customer experience (CX) platform designed for collecting real-time customer feedback across multiple channels, including email surveys, SMS, websites, and mobile apps. It offers businesses tools to gather actionable insights and improve customer satisfaction by analyzing user experiences and behaviors.
This survey tool is tailored for companies looking to enhance their customer interactions and gain a deeper understanding of customer needs through an intuitive survey creator.
GetFeedback helps organizations transform customer insights into meaningful actions, driving better user experiences and overall customer satisfaction without overcomplicating the survey management process.
GetFeedback Features
Here are some key features of GetFeedback:
GetFeedback allows businesses to capture customer feedback through multi-channel surveys
Users can create customizable surveys with GetFeedback
The software offers actionable insights through real-time analytics
Advantages
GetFeedback has an intuitive interface for easy survey creation and management
Provides tools for companies to quickly address customer satisfaction issues
Multi-channel feedback collection offers a 360-degree view of user behavior.
Disadvantages
The platform can be expensive for small businesses or startups
Customization options may not be as extensive as other Qualaroo alternatives in this list
Conclusion
Choosing the right survey software in 2024 requires careful consideration of your specific needs, whether it's for customer feedback, employee engagement, or user experience. This list of top 10 Qualaroo alternatives offers a diverse selection of tools, each with unique strengths.
However, if you're looking for the best overall option, 1Flow stands out. With its intuitive drag-and-drop form builder and powerful in-product surveys, 1Flow not only simplifies the survey creation process but also ensures you gather actionable insights in real-time.
Additionally, it’s a versatile and user-friendly platform that adapts to your needs, making it an ideal choice for businesses aiming to elevate their feedback strategy.
Sign up here and start your 14-day unlimited free trial today.
Take your user research and customer feedback game to the next level!
Qualaroo is one of the popular user research and customer feedback software but it’s not the only enterprise feedback management solution. There are many Qualaroo alternatives for collecting and analyzing customer feedback out there. So which is the best-fit solution for your business?
In this post, we explore the top ten Qualaroo competitors to help you choose suitable software for your feedback management strategy.
Let’s get started.
What is Qualaroo?
Qualaroo is a user feedback software for businesses to gather real-time feedback from users while they browse a website or use an app.
As an online survey tool, it enables companies to create targeted surveys that enhance customer experience and optimize app and web performance.
With Qualaroo, businesses can collect customer feedback and boost conversion rates through app surveys and other feedback surveys.
This survey tool offers robust survey design and management features, making it a valuable customer feedback tool for understanding the customer journey.
Additionally, its survey builder is user-friendly, allowing for the creation of various types of feedback, including critical app feedback.
Particularly, this survey tool is ideal for businesses looking to manage customer feedback effectively, improve user experiences, and ensure positive interactions.
Why Look For Qualaroo Alternatives?
While Qualaroo has been the go-to customer feedback management software, it lacks a couple of features that make businesses consider alternative survey tools.
Apart from insufficient features, limited customization options, and reporting capabilities, here are a couple of reasons why businesses are switching to Qualaroo alternatives.
i. Bloated user interface
In a bid to expand its feature set, Qualaroo's interface has ended up becoming bloated, making navigation cumbersome, especially for those managing multiple marketing campaigns or aiming to streamline customer experience efforts.
This bloated design detracts from efficient survey management and hampers the overall user experience, making it less appealing for businesses seeking a best-fit solution for their feedback software needs.
ii. Limited customization options
Based on many user reviews online, customers have complained about Qualaroo’s limited customization options. Users find that the platform lacks the flexibility needed to tailor online forms and email surveys to their specific target audience or business goals.
This limitation is particularly frustrating for those looking to create highly personalized customer engagement strategies. As a result, many medium businesses seek Qualaroo alternatives that offer more robust customization features, better suited to their unique needs.
iii. Higher pricing plans
Despite being marketed as a cheap option, many users feel that Qualaroo's pricing plans do not offer good value, especially at the basic plan level.
For those needing more advanced features, the cost quickly escalates, making it less of an affordable solution compared to other Qualaroo alternatives and competitors.
iv. Limited features in the basic plan
The basic plan of Qualaroo offers limited features, which can be restrictive for users with more complex feedback needs. You have to upgrade to the advanced plan to unlock advanced features.
This limitation is also another reason why users consider alternative feedback software that offers more comprehensive features at a similar price point to fully meet their customer experience and customer engagement goals.
v. Inadequate survey management
Many users report that Qualaroo is less intuitive than other feedback software. Users find that the platform's tools for managing email surveys and other forms of customer feedback are not as streamlined or user-friendly as expected.
This inadequacy can hinder businesses from gathering actionable insights. As a result, you may want to explore Qualaroo alternatives that offer better survey management capabilities aligned with their business goals.
Top 10 Qualaroo Alternatives for Gathering Customer Feedback
1Flow
Typeform
SurveySparrow
Qualtrics
SurveyLab
SurveyMonkey
Alchemer
Refiner
Jotform Enterprise
GetFeedback
Here are some of the top alternatives to Qualaroo for your customer feedback management strategy.
1. 1Flow
Best in-product survey software for leading B2B & B2C companies.
Imagine if you could survey your customers automatically while they are browsing your website or using your mobile app. That’s what this software is built for.
1Flow is a powerful in-product survey software designed for SaaS and mobile applications. Unlike the other Qualaroo alternatives in our list, 1Flow enables companies to gather real-time customer feedback as users interact with their websites or apps.
Trusted by over 500 leading B2B and B2C software companies, 1Flow offers a robust solution for creating and deploying mobile-friendly surveys with ease.
Businesses can use 1Flow AI technology to design beautiful, mobile-friendly surveys in seconds, with customizable templates that ensure brand consistency. No more writer’s block!
Key solutions offered by the software include in-app surveys, NPS surveys, CSAT surveys, and CES surveys. 1Flow.ai is particularly suited for companies looking to gather actionable insights and make informed decisions based on real-time feedback from their users.
Why 1Flow is The Best Qualaroo Alternative
Here are five outstanding features that make 1Flow the best out of all Qualaroo alternatives in this list:
Real-time feedback collection: 1Flow.ai’s standout feature is its ability to collect real-time feedback directly within apps and websites. This feature allows companies to capture critical user insights as they happen, providing deep insights into user behavior and preferences. It also enables high response rates, for businesses to make quick, informed decisions, enhancing the overall customer experience.
Customizable survey templates: 1Flow offers a wide range of customizable survey templates for businesses to create surveys that align with their branding. The flexibility in survey design ensures that companies can tailor their surveys to specific needs, whether for customer satisfaction, sentiment analysis, or gathering app feedback. Additionally, the survey builder tool makes it easy to design targeted surveys that yield valuable insights.
AI-powered survey creation: Using AI, the software simplifies the survey creation process, enabling users to design surveys in seconds. This powerful tool assists in creating beautiful, mobile-friendly surveys with a wide range of question types which provides a seamless experience for respondents. The AI-driven approach also helps in optimizing surveys for higher engagement and response rates.
Advanced analytics and reporting: The software provides real-time analytics and advanced features that allow businesses to analyze survey responses effectively. The reporting tools offer deep insights into user feedback for companies to track trends, identify areas for improvement, and make data-driven decisions. This feature is crucial for businesses aiming to enhance customer satisfaction and improve their products or services.
Seamless Integration: 1Flow integrates seamlessly with a variety of customer relationship management (CRM) tools and other platforms, making it easier to manage customer feedback across different channels. This integration ensures that businesses can consolidate data from various sources, providing a comprehensive view of customer feedback. The platform’s flexibility in integration supports a positive experience for users with varying levels of expertise.
Advantages of 1Flow
1Flow’s mobile-friendly surveys ensure high response rates and more accurate and actionable insights.
The software helps companies to collect and analyze real-time feedback, enabling quicker decision-making and enhanced customer satisfaction.
The platform offers extensive customization options and customizable templates which allow businesses to create surveys that align with their brand identity.
The platform provides robust analytics tools for in-depth analysis of survey responses which helps in making informed decisions.
Disadvantages 1Flow
Some users have reported a learning curve when using the advanced features of the software.
While powerful in online surveys, 1Flow may not be ideal for companies needing extensive offline survey capabilities.
1Flow Pricing
1Flow pricing starts at $250 per month for unlimited surveys plus messages. Each pricing plan comes with a 14-day unlimited free trial.
2. Typeform
Typeform is a software specializing in creating dynamic and interactive online forms and surveys. The software offers a mobile-friendly survey builder and form maker for users to create forms and surveys that adapt to different devices, ensuring high completion rates.
It also provides solutions for collecting feedback through multi-channel surveys like email and pop-up surveys. Typeform is tailored for businesses and organizations looking to design surveys and feedback forms that feel more conversational and engaging, making it a strong alternative to traditional tools like Google Forms.
Features of Typeform
Unlike other Qualaroo alternatives, Typeform’s survey creator uses a conversational approach to collecting responses, making the process feel more like a dialogue than a standard questionnaire.
The software enables users to distribute online forms and surveys through various channels, including emails, links, and embedded pop-up surveys on websites.
Typeform offers seamless integrations with popular marketing tools and platforms such as Google Sheets, Slack, and HubSpot.
Advantages
User-friendly interface.
Popular integrations with marketing tools and other platforms for efficient survey management and data analysis.
Customizable surveys and forms.
Disadvantages
Limited question types
Higher pricing plans compared to other Qualaroo alternatives.
Pricing
Typeform offers a free plan with limited features. The basic plan starts at $29 per user per month.
3. SurveySparrow
SurveySparrow is a unified customer experience (CX) platform designed to manage customer feedback, reputation, and tickets. It offers a seamless experience for users across various channels, enabling businesses to gather direct experiences and improve their customer engagement strategies.
With mobile-first surveys, embedded surveys, and video surveys, SurveySparrow helps companies create a positive experience for customers and employees alike.
SurveySparrow is ideal for businesses looking to map the customer journey and enhance both customer and employee experiences.
Features of SurveySparrow
Some of the offered by the software include:
Mobile-first surveys prioritize the user experience on mobile devices, ensuring that customers can easily provide feedback anytime, anywhere.
SurveySparrow allows businesses to embed surveys directly into their websites, emails, or apps to create a seamless interaction that blends into the customer journey.
Businesses can create video surveys to capture personal experiences and direct experiences.
SurveySparrow’s smart surveys use logic and branching to create personalized experiences for users.
Advantages
SurveySparrow offers a user-friendly interface to simplify survey creation
Customizable surveys
Different survey types to enhance the overall customer experience
Integrates with third-party tools and software
Disadvantages
Limited free plan unlike other Qualaroo alternatives
Has a steep learning curve when using advanced features
SurveySparrow’s plans can be higher for small businesses
Pricing
Pricing is available upon request.
4. Qualtrics
Qualtrics is an experience management software that enables organizations to gather and analyze data through surveys to understand customer and employee needs. The platform offers tools for creating online, email, website, SMS, and offline surveys.
It’s designed for businesses seeking to improve customer experience and employee satisfaction through detailed insights and data-driven decision-making.
Features of Qualtrics
Here are some of the Qualtrics’ features:
Qualtrics offers a survey builder that allows users to create and customize online surveys with various question types, logic, and flow options.
The software’s reporting features enable businesses to track key metrics, analyze trends, and gain insights into their customers and employees.
The platform includes automated workflows that trigger actions based on survey responses.
Advantages
Sufficient reporting features
A wide range of survey types
Survey customization capabilities
Disadvantages
Not suitable for businesses looking for specialized software
Advanced features are complex for beginners, unlike other Qualaroo alternatives like 1Flow.
Pricing
Qualtrics pricing is available upon request.
5. SurveyLab
SurveyLab is an online survey tool for creating and distributing questionnaires, tests, and forms to collect feedback from customers. It is a user-friendly platform that supports mobile surveys which allows companies to reach respondents via mobile applications and other digital channels.
SurveyLab is tailored for businesses, educational institutions, and researchers who need a reliable tool to gather insights and improve decision-making processes.
While it provides essential features, SurveyLab has limited customization options and integration capabilities, making it a practical but less flexible solution compared to more advanced Qualaroo alternatives like 1Flow.
SurveyLab Features
Here are some features of the software:
SurveyLab supports mobile surveys, enabling users to reach respondents through mobile applications and other mobile-friendly channels.
Users can create multilingual surveys
The software enables users to create surveys with conditional branching and skip patterns.
Advantages
User-friendly interface
Mobile survey capabilities
Supports multilingual surveys
Offers handy reporting tools
Disadvantages
Limited customization options compared to similar Qualaroo alternatives
Limited integration options
Lack of advanced features
Pricing
SurveyLab pricing starts at $49 per user per month with a 14-day free trial.
6. SurveyMonkey
SurveyMonkey is another online survey maker and form builder for businesses, organizations, and individuals to gather actionable insights from employees, customers, and other stakeholders.
It offers a user-friendly platform for creating mobile surveys, analyzing results, and sharing data. With mobile applications, SurveyMonkey is accessible on the go, making it convenient for real-time data collection.
The platform is designed for a wide range of users, from small businesses to large enterprises, and provides essential tools to create surveys that help inform decision-making.
SurveyMonkey Features
Here are the features of SurveyMonkey:
SurveyMonkey offers a variety of pre-built and customizable templates that allow users to quickly create surveys.
The software provides tools for analyzing survey data in real-time
Mobile-friendly surveys
Advantages
Offers an intuitive interface
Pre-built templates to make it easy to create surveys
Mobile-friendly surveys make it easy to collect data on the go
Disadvantages
Some users report limited customization options
The software also offers limited integration options with third-party apps
SurveyMonkey can be costly for businesses requiring advanced features and more responses
Pricing
SurveyMonkey pricing starts at $25 per user per month (billed at 3 users annually).
7. Alchemer
Alchemer is an online survey software and tool for businesses to gather customer, market, and employee feedback.
It offers powerful survey creation, automation, and engagement tools across multiple channels, making it suitable for organizations looking to improve customer experience and employee satisfaction.
Alzheimer's intuitive interface allows users to design surveys tailored to specific needs, making it accessible for teams of any size. The platform is particularly useful for organizations needing to manage large-scale feedback and gain actionable insights.
Alchemer Features
Here are some features of Alchemer:
Alchemer offers a drag-and-drop survey builder that allows users to easily create and customize surveys with various question types, logic, and branding options.
Automation features for triggering surveys based on specific events, conditions, or user actions.
Offers multi-channel distribution for surveys including email, social media, web, and SMS.
Advantages
Offers a user-friendly interface for easy survey creation
Offers multiple customization options
Multi-channel survey distribution
Disadvantages
Some users report that Alchemer's pricing structure is complex and expensive compared to other similar Qualaroo alternatives.
The software’s advanced features have a steep learning curve.
Pricing
Alchemer pricing starts at $55 per user per month.
8. Refiner
Refiner is a customer feedback software designed specifically for SaaS and digital products. It offers customizable in-product surveys, mobile surveys, and website surveys, allowing businesses to gather valuable customer insights.
The platform can also be used to create targeted microsurveys for user research, enabling companies to track Customer Satisfaction (CSAT), Customer Effort Score (CES), and Product Market Fit (PMF).
Refiner Features
Here are some features of Refiner:
Refiner allows users to create in-product surveys tailored to specific user segments.
The software specializes in microsurveys which enables businesses to ask concise questions at strategic points in the user journey.
It also supports mobile surveys
With Refiner, users can create website surveys that appear as pop-ups or embedded forms.
Advantages
Personalized surveys enable companies to gather targeted customer feedback
The software has a user-friendly interface
It provides real-time survey data analysis
It also supports various survey types including NPS surveys, CES, CSAT surveys, and PMF.
Disadvantages
Has limited integration options compared to other Qualaroo alternatives
Some users have reported limitations with customization options
The cheaper plan for Refiner is more costly than other Qualaroo competitors
Pricing
Refiner pricing starts at $99 per month starting from 5000 users.
9. Jotform Enterprise
Jotform Enterprise is an online form builder for businesses that need to create and manage complex forms at scale. It offers tools for collecting user feedback, making it a powerful customer feedback tool.
With features like real-time feedback and advanced customization, Jotform Enterprise is suitable for large organizations that require secure, scalable solutions. This feedback software is also a viable alternative to other tools like Google Forms.
Features of Jotform Enterprise
Some key Jotform features include:
Customizable online forms tailored to specific business needs
The platform supports real-time feedback collection for businesses to instantly capture and respond to user insights.
Enables collaborations on surveys
Advantages
It is a scalable platform for companies of all sizes
Offers multiple integration options
User-friendly interface
Disadvantages
Jotform Enterprise can be more expensive compared to other Qualaroo alternatives like Google Forms
The platform’s advanced features have a steep learning curve
Pricing
Jotform pricing is available upon request.
9. GetFeedback
GetFeedback is a customer experience (CX) platform designed for collecting real-time customer feedback across multiple channels, including email surveys, SMS, websites, and mobile apps. It offers businesses tools to gather actionable insights and improve customer satisfaction by analyzing user experiences and behaviors.
This survey tool is tailored for companies looking to enhance their customer interactions and gain a deeper understanding of customer needs through an intuitive survey creator.
GetFeedback helps organizations transform customer insights into meaningful actions, driving better user experiences and overall customer satisfaction without overcomplicating the survey management process.
GetFeedback Features
Here are some key features of GetFeedback:
GetFeedback allows businesses to capture customer feedback through multi-channel surveys
Users can create customizable surveys with GetFeedback
The software offers actionable insights through real-time analytics
Advantages
GetFeedback has an intuitive interface for easy survey creation and management
Provides tools for companies to quickly address customer satisfaction issues
Multi-channel feedback collection offers a 360-degree view of user behavior.
Disadvantages
The platform can be expensive for small businesses or startups
Customization options may not be as extensive as other Qualaroo alternatives in this list
Conclusion
Choosing the right survey software in 2024 requires careful consideration of your specific needs, whether it's for customer feedback, employee engagement, or user experience. This list of top 10 Qualaroo alternatives offers a diverse selection of tools, each with unique strengths.
However, if you're looking for the best overall option, 1Flow stands out. With its intuitive drag-and-drop form builder and powerful in-product surveys, 1Flow not only simplifies the survey creation process but also ensures you gather actionable insights in real-time.
Additionally, it’s a versatile and user-friendly platform that adapts to your needs, making it an ideal choice for businesses aiming to elevate their feedback strategy.
Sign up here and start your 14-day unlimited free trial today.
Take your user research and customer feedback game to the next level!
Qualaroo is one of the popular user research and customer feedback software but it’s not the only enterprise feedback management solution. There are many Qualaroo alternatives for collecting and analyzing customer feedback out there. So which is the best-fit solution for your business?
In this post, we explore the top ten Qualaroo competitors to help you choose suitable software for your feedback management strategy.
Let’s get started.
What is Qualaroo?
Qualaroo is a user feedback software for businesses to gather real-time feedback from users while they browse a website or use an app.
As an online survey tool, it enables companies to create targeted surveys that enhance customer experience and optimize app and web performance.
With Qualaroo, businesses can collect customer feedback and boost conversion rates through app surveys and other feedback surveys.
This survey tool offers robust survey design and management features, making it a valuable customer feedback tool for understanding the customer journey.
Additionally, its survey builder is user-friendly, allowing for the creation of various types of feedback, including critical app feedback.
Particularly, this survey tool is ideal for businesses looking to manage customer feedback effectively, improve user experiences, and ensure positive interactions.
Why Look For Qualaroo Alternatives?
While Qualaroo has been the go-to customer feedback management software, it lacks a couple of features that make businesses consider alternative survey tools.
Apart from insufficient features, limited customization options, and reporting capabilities, here are a couple of reasons why businesses are switching to Qualaroo alternatives.
i. Bloated user interface
In a bid to expand its feature set, Qualaroo's interface has ended up becoming bloated, making navigation cumbersome, especially for those managing multiple marketing campaigns or aiming to streamline customer experience efforts.
This bloated design detracts from efficient survey management and hampers the overall user experience, making it less appealing for businesses seeking a best-fit solution for their feedback software needs.
ii. Limited customization options
Based on many user reviews online, customers have complained about Qualaroo’s limited customization options. Users find that the platform lacks the flexibility needed to tailor online forms and email surveys to their specific target audience or business goals.
This limitation is particularly frustrating for those looking to create highly personalized customer engagement strategies. As a result, many medium businesses seek Qualaroo alternatives that offer more robust customization features, better suited to their unique needs.
iii. Higher pricing plans
Despite being marketed as a cheap option, many users feel that Qualaroo's pricing plans do not offer good value, especially at the basic plan level.
For those needing more advanced features, the cost quickly escalates, making it less of an affordable solution compared to other Qualaroo alternatives and competitors.
iv. Limited features in the basic plan
The basic plan of Qualaroo offers limited features, which can be restrictive for users with more complex feedback needs. You have to upgrade to the advanced plan to unlock advanced features.
This limitation is also another reason why users consider alternative feedback software that offers more comprehensive features at a similar price point to fully meet their customer experience and customer engagement goals.
v. Inadequate survey management
Many users report that Qualaroo is less intuitive than other feedback software. Users find that the platform's tools for managing email surveys and other forms of customer feedback are not as streamlined or user-friendly as expected.
This inadequacy can hinder businesses from gathering actionable insights. As a result, you may want to explore Qualaroo alternatives that offer better survey management capabilities aligned with their business goals.
Top 10 Qualaroo Alternatives for Gathering Customer Feedback
1Flow
Typeform
SurveySparrow
Qualtrics
SurveyLab
SurveyMonkey
Alchemer
Refiner
Jotform Enterprise
GetFeedback
Here are some of the top alternatives to Qualaroo for your customer feedback management strategy.
1. 1Flow
Best in-product survey software for leading B2B & B2C companies.
Imagine if you could survey your customers automatically while they are browsing your website or using your mobile app. That’s what this software is built for.
1Flow is a powerful in-product survey software designed for SaaS and mobile applications. Unlike the other Qualaroo alternatives in our list, 1Flow enables companies to gather real-time customer feedback as users interact with their websites or apps.
Trusted by over 500 leading B2B and B2C software companies, 1Flow offers a robust solution for creating and deploying mobile-friendly surveys with ease.
Businesses can use 1Flow AI technology to design beautiful, mobile-friendly surveys in seconds, with customizable templates that ensure brand consistency. No more writer’s block!
Key solutions offered by the software include in-app surveys, NPS surveys, CSAT surveys, and CES surveys. 1Flow.ai is particularly suited for companies looking to gather actionable insights and make informed decisions based on real-time feedback from their users.
Why 1Flow is The Best Qualaroo Alternative
Here are five outstanding features that make 1Flow the best out of all Qualaroo alternatives in this list:
Real-time feedback collection: 1Flow.ai’s standout feature is its ability to collect real-time feedback directly within apps and websites. This feature allows companies to capture critical user insights as they happen, providing deep insights into user behavior and preferences. It also enables high response rates, for businesses to make quick, informed decisions, enhancing the overall customer experience.
Customizable survey templates: 1Flow offers a wide range of customizable survey templates for businesses to create surveys that align with their branding. The flexibility in survey design ensures that companies can tailor their surveys to specific needs, whether for customer satisfaction, sentiment analysis, or gathering app feedback. Additionally, the survey builder tool makes it easy to design targeted surveys that yield valuable insights.
AI-powered survey creation: Using AI, the software simplifies the survey creation process, enabling users to design surveys in seconds. This powerful tool assists in creating beautiful, mobile-friendly surveys with a wide range of question types which provides a seamless experience for respondents. The AI-driven approach also helps in optimizing surveys for higher engagement and response rates.
Advanced analytics and reporting: The software provides real-time analytics and advanced features that allow businesses to analyze survey responses effectively. The reporting tools offer deep insights into user feedback for companies to track trends, identify areas for improvement, and make data-driven decisions. This feature is crucial for businesses aiming to enhance customer satisfaction and improve their products or services.
Seamless Integration: 1Flow integrates seamlessly with a variety of customer relationship management (CRM) tools and other platforms, making it easier to manage customer feedback across different channels. This integration ensures that businesses can consolidate data from various sources, providing a comprehensive view of customer feedback. The platform’s flexibility in integration supports a positive experience for users with varying levels of expertise.
Advantages of 1Flow
1Flow’s mobile-friendly surveys ensure high response rates and more accurate and actionable insights.
The software helps companies to collect and analyze real-time feedback, enabling quicker decision-making and enhanced customer satisfaction.
The platform offers extensive customization options and customizable templates which allow businesses to create surveys that align with their brand identity.
The platform provides robust analytics tools for in-depth analysis of survey responses which helps in making informed decisions.
Disadvantages 1Flow
Some users have reported a learning curve when using the advanced features of the software.
While powerful in online surveys, 1Flow may not be ideal for companies needing extensive offline survey capabilities.
1Flow Pricing
1Flow pricing starts at $250 per month for unlimited surveys plus messages. Each pricing plan comes with a 14-day unlimited free trial.
2. Typeform
Typeform is a software specializing in creating dynamic and interactive online forms and surveys. The software offers a mobile-friendly survey builder and form maker for users to create forms and surveys that adapt to different devices, ensuring high completion rates.
It also provides solutions for collecting feedback through multi-channel surveys like email and pop-up surveys. Typeform is tailored for businesses and organizations looking to design surveys and feedback forms that feel more conversational and engaging, making it a strong alternative to traditional tools like Google Forms.
Features of Typeform
Unlike other Qualaroo alternatives, Typeform’s survey creator uses a conversational approach to collecting responses, making the process feel more like a dialogue than a standard questionnaire.
The software enables users to distribute online forms and surveys through various channels, including emails, links, and embedded pop-up surveys on websites.
Typeform offers seamless integrations with popular marketing tools and platforms such as Google Sheets, Slack, and HubSpot.
Advantages
User-friendly interface.
Popular integrations with marketing tools and other platforms for efficient survey management and data analysis.
Customizable surveys and forms.
Disadvantages
Limited question types
Higher pricing plans compared to other Qualaroo alternatives.
Pricing
Typeform offers a free plan with limited features. The basic plan starts at $29 per user per month.
3. SurveySparrow
SurveySparrow is a unified customer experience (CX) platform designed to manage customer feedback, reputation, and tickets. It offers a seamless experience for users across various channels, enabling businesses to gather direct experiences and improve their customer engagement strategies.
With mobile-first surveys, embedded surveys, and video surveys, SurveySparrow helps companies create a positive experience for customers and employees alike.
SurveySparrow is ideal for businesses looking to map the customer journey and enhance both customer and employee experiences.
Features of SurveySparrow
Some of the offered by the software include:
Mobile-first surveys prioritize the user experience on mobile devices, ensuring that customers can easily provide feedback anytime, anywhere.
SurveySparrow allows businesses to embed surveys directly into their websites, emails, or apps to create a seamless interaction that blends into the customer journey.
Businesses can create video surveys to capture personal experiences and direct experiences.
SurveySparrow’s smart surveys use logic and branching to create personalized experiences for users.
Advantages
SurveySparrow offers a user-friendly interface to simplify survey creation
Customizable surveys
Different survey types to enhance the overall customer experience
Integrates with third-party tools and software
Disadvantages
Limited free plan unlike other Qualaroo alternatives
Has a steep learning curve when using advanced features
SurveySparrow’s plans can be higher for small businesses
Pricing
Pricing is available upon request.
4. Qualtrics
Qualtrics is an experience management software that enables organizations to gather and analyze data through surveys to understand customer and employee needs. The platform offers tools for creating online, email, website, SMS, and offline surveys.
It’s designed for businesses seeking to improve customer experience and employee satisfaction through detailed insights and data-driven decision-making.
Features of Qualtrics
Here are some of the Qualtrics’ features:
Qualtrics offers a survey builder that allows users to create and customize online surveys with various question types, logic, and flow options.
The software’s reporting features enable businesses to track key metrics, analyze trends, and gain insights into their customers and employees.
The platform includes automated workflows that trigger actions based on survey responses.
Advantages
Sufficient reporting features
A wide range of survey types
Survey customization capabilities
Disadvantages
Not suitable for businesses looking for specialized software
Advanced features are complex for beginners, unlike other Qualaroo alternatives like 1Flow.
Pricing
Qualtrics pricing is available upon request.
5. SurveyLab
SurveyLab is an online survey tool for creating and distributing questionnaires, tests, and forms to collect feedback from customers. It is a user-friendly platform that supports mobile surveys which allows companies to reach respondents via mobile applications and other digital channels.
SurveyLab is tailored for businesses, educational institutions, and researchers who need a reliable tool to gather insights and improve decision-making processes.
While it provides essential features, SurveyLab has limited customization options and integration capabilities, making it a practical but less flexible solution compared to more advanced Qualaroo alternatives like 1Flow.
SurveyLab Features
Here are some features of the software:
SurveyLab supports mobile surveys, enabling users to reach respondents through mobile applications and other mobile-friendly channels.
Users can create multilingual surveys
The software enables users to create surveys with conditional branching and skip patterns.
Advantages
User-friendly interface
Mobile survey capabilities
Supports multilingual surveys
Offers handy reporting tools
Disadvantages
Limited customization options compared to similar Qualaroo alternatives
Limited integration options
Lack of advanced features
Pricing
SurveyLab pricing starts at $49 per user per month with a 14-day free trial.
6. SurveyMonkey
SurveyMonkey is another online survey maker and form builder for businesses, organizations, and individuals to gather actionable insights from employees, customers, and other stakeholders.
It offers a user-friendly platform for creating mobile surveys, analyzing results, and sharing data. With mobile applications, SurveyMonkey is accessible on the go, making it convenient for real-time data collection.
The platform is designed for a wide range of users, from small businesses to large enterprises, and provides essential tools to create surveys that help inform decision-making.
SurveyMonkey Features
Here are the features of SurveyMonkey:
SurveyMonkey offers a variety of pre-built and customizable templates that allow users to quickly create surveys.
The software provides tools for analyzing survey data in real-time
Mobile-friendly surveys
Advantages
Offers an intuitive interface
Pre-built templates to make it easy to create surveys
Mobile-friendly surveys make it easy to collect data on the go
Disadvantages
Some users report limited customization options
The software also offers limited integration options with third-party apps
SurveyMonkey can be costly for businesses requiring advanced features and more responses
Pricing
SurveyMonkey pricing starts at $25 per user per month (billed at 3 users annually).
7. Alchemer
Alchemer is an online survey software and tool for businesses to gather customer, market, and employee feedback.
It offers powerful survey creation, automation, and engagement tools across multiple channels, making it suitable for organizations looking to improve customer experience and employee satisfaction.
Alzheimer's intuitive interface allows users to design surveys tailored to specific needs, making it accessible for teams of any size. The platform is particularly useful for organizations needing to manage large-scale feedback and gain actionable insights.
Alchemer Features
Here are some features of Alchemer:
Alchemer offers a drag-and-drop survey builder that allows users to easily create and customize surveys with various question types, logic, and branding options.
Automation features for triggering surveys based on specific events, conditions, or user actions.
Offers multi-channel distribution for surveys including email, social media, web, and SMS.
Advantages
Offers a user-friendly interface for easy survey creation
Offers multiple customization options
Multi-channel survey distribution
Disadvantages
Some users report that Alchemer's pricing structure is complex and expensive compared to other similar Qualaroo alternatives.
The software’s advanced features have a steep learning curve.
Pricing
Alchemer pricing starts at $55 per user per month.
8. Refiner
Refiner is a customer feedback software designed specifically for SaaS and digital products. It offers customizable in-product surveys, mobile surveys, and website surveys, allowing businesses to gather valuable customer insights.
The platform can also be used to create targeted microsurveys for user research, enabling companies to track Customer Satisfaction (CSAT), Customer Effort Score (CES), and Product Market Fit (PMF).
Refiner Features
Here are some features of Refiner:
Refiner allows users to create in-product surveys tailored to specific user segments.
The software specializes in microsurveys which enables businesses to ask concise questions at strategic points in the user journey.
It also supports mobile surveys
With Refiner, users can create website surveys that appear as pop-ups or embedded forms.
Advantages
Personalized surveys enable companies to gather targeted customer feedback
The software has a user-friendly interface
It provides real-time survey data analysis
It also supports various survey types including NPS surveys, CES, CSAT surveys, and PMF.
Disadvantages
Has limited integration options compared to other Qualaroo alternatives
Some users have reported limitations with customization options
The cheaper plan for Refiner is more costly than other Qualaroo competitors
Pricing
Refiner pricing starts at $99 per month starting from 5000 users.
9. Jotform Enterprise
Jotform Enterprise is an online form builder for businesses that need to create and manage complex forms at scale. It offers tools for collecting user feedback, making it a powerful customer feedback tool.
With features like real-time feedback and advanced customization, Jotform Enterprise is suitable for large organizations that require secure, scalable solutions. This feedback software is also a viable alternative to other tools like Google Forms.
Features of Jotform Enterprise
Some key Jotform features include:
Customizable online forms tailored to specific business needs
The platform supports real-time feedback collection for businesses to instantly capture and respond to user insights.
Enables collaborations on surveys
Advantages
It is a scalable platform for companies of all sizes
Offers multiple integration options
User-friendly interface
Disadvantages
Jotform Enterprise can be more expensive compared to other Qualaroo alternatives like Google Forms
The platform’s advanced features have a steep learning curve
Pricing
Jotform pricing is available upon request.
9. GetFeedback
GetFeedback is a customer experience (CX) platform designed for collecting real-time customer feedback across multiple channels, including email surveys, SMS, websites, and mobile apps. It offers businesses tools to gather actionable insights and improve customer satisfaction by analyzing user experiences and behaviors.
This survey tool is tailored for companies looking to enhance their customer interactions and gain a deeper understanding of customer needs through an intuitive survey creator.
GetFeedback helps organizations transform customer insights into meaningful actions, driving better user experiences and overall customer satisfaction without overcomplicating the survey management process.
GetFeedback Features
Here are some key features of GetFeedback:
GetFeedback allows businesses to capture customer feedback through multi-channel surveys
Users can create customizable surveys with GetFeedback
The software offers actionable insights through real-time analytics
Advantages
GetFeedback has an intuitive interface for easy survey creation and management
Provides tools for companies to quickly address customer satisfaction issues
Multi-channel feedback collection offers a 360-degree view of user behavior.
Disadvantages
The platform can be expensive for small businesses or startups
Customization options may not be as extensive as other Qualaroo alternatives in this list
Conclusion
Choosing the right survey software in 2024 requires careful consideration of your specific needs, whether it's for customer feedback, employee engagement, or user experience. This list of top 10 Qualaroo alternatives offers a diverse selection of tools, each with unique strengths.
However, if you're looking for the best overall option, 1Flow stands out. With its intuitive drag-and-drop form builder and powerful in-product surveys, 1Flow not only simplifies the survey creation process but also ensures you gather actionable insights in real-time.
Additionally, it’s a versatile and user-friendly platform that adapts to your needs, making it an ideal choice for businesses aiming to elevate their feedback strategy.
Sign up here and start your 14-day unlimited free trial today.
Take your user research and customer feedback game to the next level!
Qualaroo is one of the popular user research and customer feedback software but it’s not the only enterprise feedback management solution. There are many Qualaroo alternatives for collecting and analyzing customer feedback out there. So which is the best-fit solution for your business?
In this post, we explore the top ten Qualaroo competitors to help you choose suitable software for your feedback management strategy.
Let’s get started.
What is Qualaroo?
Qualaroo is a user feedback software for businesses to gather real-time feedback from users while they browse a website or use an app.
As an online survey tool, it enables companies to create targeted surveys that enhance customer experience and optimize app and web performance.
With Qualaroo, businesses can collect customer feedback and boost conversion rates through app surveys and other feedback surveys.
This survey tool offers robust survey design and management features, making it a valuable customer feedback tool for understanding the customer journey.
Additionally, its survey builder is user-friendly, allowing for the creation of various types of feedback, including critical app feedback.
Particularly, this survey tool is ideal for businesses looking to manage customer feedback effectively, improve user experiences, and ensure positive interactions.
Why Look For Qualaroo Alternatives?
While Qualaroo has been the go-to customer feedback management software, it lacks a couple of features that make businesses consider alternative survey tools.
Apart from insufficient features, limited customization options, and reporting capabilities, here are a couple of reasons why businesses are switching to Qualaroo alternatives.
i. Bloated user interface
In a bid to expand its feature set, Qualaroo's interface has ended up becoming bloated, making navigation cumbersome, especially for those managing multiple marketing campaigns or aiming to streamline customer experience efforts.
This bloated design detracts from efficient survey management and hampers the overall user experience, making it less appealing for businesses seeking a best-fit solution for their feedback software needs.
ii. Limited customization options
Based on many user reviews online, customers have complained about Qualaroo’s limited customization options. Users find that the platform lacks the flexibility needed to tailor online forms and email surveys to their specific target audience or business goals.
This limitation is particularly frustrating for those looking to create highly personalized customer engagement strategies. As a result, many medium businesses seek Qualaroo alternatives that offer more robust customization features, better suited to their unique needs.
iii. Higher pricing plans
Despite being marketed as a cheap option, many users feel that Qualaroo's pricing plans do not offer good value, especially at the basic plan level.
For those needing more advanced features, the cost quickly escalates, making it less of an affordable solution compared to other Qualaroo alternatives and competitors.
iv. Limited features in the basic plan
The basic plan of Qualaroo offers limited features, which can be restrictive for users with more complex feedback needs. You have to upgrade to the advanced plan to unlock advanced features.
This limitation is also another reason why users consider alternative feedback software that offers more comprehensive features at a similar price point to fully meet their customer experience and customer engagement goals.
v. Inadequate survey management
Many users report that Qualaroo is less intuitive than other feedback software. Users find that the platform's tools for managing email surveys and other forms of customer feedback are not as streamlined or user-friendly as expected.
This inadequacy can hinder businesses from gathering actionable insights. As a result, you may want to explore Qualaroo alternatives that offer better survey management capabilities aligned with their business goals.
Top 10 Qualaroo Alternatives for Gathering Customer Feedback
1Flow
Typeform
SurveySparrow
Qualtrics
SurveyLab
SurveyMonkey
Alchemer
Refiner
Jotform Enterprise
GetFeedback
Here are some of the top alternatives to Qualaroo for your customer feedback management strategy.
1. 1Flow
Best in-product survey software for leading B2B & B2C companies.
Imagine if you could survey your customers automatically while they are browsing your website or using your mobile app. That’s what this software is built for.
1Flow is a powerful in-product survey software designed for SaaS and mobile applications. Unlike the other Qualaroo alternatives in our list, 1Flow enables companies to gather real-time customer feedback as users interact with their websites or apps.
Trusted by over 500 leading B2B and B2C software companies, 1Flow offers a robust solution for creating and deploying mobile-friendly surveys with ease.
Businesses can use 1Flow AI technology to design beautiful, mobile-friendly surveys in seconds, with customizable templates that ensure brand consistency. No more writer’s block!
Key solutions offered by the software include in-app surveys, NPS surveys, CSAT surveys, and CES surveys. 1Flow.ai is particularly suited for companies looking to gather actionable insights and make informed decisions based on real-time feedback from their users.
Why 1Flow is The Best Qualaroo Alternative
Here are five outstanding features that make 1Flow the best out of all Qualaroo alternatives in this list:
Real-time feedback collection: 1Flow.ai’s standout feature is its ability to collect real-time feedback directly within apps and websites. This feature allows companies to capture critical user insights as they happen, providing deep insights into user behavior and preferences. It also enables high response rates, for businesses to make quick, informed decisions, enhancing the overall customer experience.
Customizable survey templates: 1Flow offers a wide range of customizable survey templates for businesses to create surveys that align with their branding. The flexibility in survey design ensures that companies can tailor their surveys to specific needs, whether for customer satisfaction, sentiment analysis, or gathering app feedback. Additionally, the survey builder tool makes it easy to design targeted surveys that yield valuable insights.
AI-powered survey creation: Using AI, the software simplifies the survey creation process, enabling users to design surveys in seconds. This powerful tool assists in creating beautiful, mobile-friendly surveys with a wide range of question types which provides a seamless experience for respondents. The AI-driven approach also helps in optimizing surveys for higher engagement and response rates.
Advanced analytics and reporting: The software provides real-time analytics and advanced features that allow businesses to analyze survey responses effectively. The reporting tools offer deep insights into user feedback for companies to track trends, identify areas for improvement, and make data-driven decisions. This feature is crucial for businesses aiming to enhance customer satisfaction and improve their products or services.
Seamless Integration: 1Flow integrates seamlessly with a variety of customer relationship management (CRM) tools and other platforms, making it easier to manage customer feedback across different channels. This integration ensures that businesses can consolidate data from various sources, providing a comprehensive view of customer feedback. The platform’s flexibility in integration supports a positive experience for users with varying levels of expertise.
Advantages of 1Flow
1Flow’s mobile-friendly surveys ensure high response rates and more accurate and actionable insights.
The software helps companies to collect and analyze real-time feedback, enabling quicker decision-making and enhanced customer satisfaction.
The platform offers extensive customization options and customizable templates which allow businesses to create surveys that align with their brand identity.
The platform provides robust analytics tools for in-depth analysis of survey responses which helps in making informed decisions.
Disadvantages 1Flow
Some users have reported a learning curve when using the advanced features of the software.
While powerful in online surveys, 1Flow may not be ideal for companies needing extensive offline survey capabilities.
1Flow Pricing
1Flow pricing starts at $250 per month for unlimited surveys plus messages. Each pricing plan comes with a 14-day unlimited free trial.
2. Typeform
Typeform is a software specializing in creating dynamic and interactive online forms and surveys. The software offers a mobile-friendly survey builder and form maker for users to create forms and surveys that adapt to different devices, ensuring high completion rates.
It also provides solutions for collecting feedback through multi-channel surveys like email and pop-up surveys. Typeform is tailored for businesses and organizations looking to design surveys and feedback forms that feel more conversational and engaging, making it a strong alternative to traditional tools like Google Forms.
Features of Typeform
Unlike other Qualaroo alternatives, Typeform’s survey creator uses a conversational approach to collecting responses, making the process feel more like a dialogue than a standard questionnaire.
The software enables users to distribute online forms and surveys through various channels, including emails, links, and embedded pop-up surveys on websites.
Typeform offers seamless integrations with popular marketing tools and platforms such as Google Sheets, Slack, and HubSpot.
Advantages
User-friendly interface.
Popular integrations with marketing tools and other platforms for efficient survey management and data analysis.
Customizable surveys and forms.
Disadvantages
Limited question types
Higher pricing plans compared to other Qualaroo alternatives.
Pricing
Typeform offers a free plan with limited features. The basic plan starts at $29 per user per month.
3. SurveySparrow
SurveySparrow is a unified customer experience (CX) platform designed to manage customer feedback, reputation, and tickets. It offers a seamless experience for users across various channels, enabling businesses to gather direct experiences and improve their customer engagement strategies.
With mobile-first surveys, embedded surveys, and video surveys, SurveySparrow helps companies create a positive experience for customers and employees alike.
SurveySparrow is ideal for businesses looking to map the customer journey and enhance both customer and employee experiences.
Features of SurveySparrow
Some of the offered by the software include:
Mobile-first surveys prioritize the user experience on mobile devices, ensuring that customers can easily provide feedback anytime, anywhere.
SurveySparrow allows businesses to embed surveys directly into their websites, emails, or apps to create a seamless interaction that blends into the customer journey.
Businesses can create video surveys to capture personal experiences and direct experiences.
SurveySparrow’s smart surveys use logic and branching to create personalized experiences for users.
Advantages
SurveySparrow offers a user-friendly interface to simplify survey creation
Customizable surveys
Different survey types to enhance the overall customer experience
Integrates with third-party tools and software
Disadvantages
Limited free plan unlike other Qualaroo alternatives
Has a steep learning curve when using advanced features
SurveySparrow’s plans can be higher for small businesses
Pricing
Pricing is available upon request.
4. Qualtrics
Qualtrics is an experience management software that enables organizations to gather and analyze data through surveys to understand customer and employee needs. The platform offers tools for creating online, email, website, SMS, and offline surveys.
It’s designed for businesses seeking to improve customer experience and employee satisfaction through detailed insights and data-driven decision-making.
Features of Qualtrics
Here are some of the Qualtrics’ features:
Qualtrics offers a survey builder that allows users to create and customize online surveys with various question types, logic, and flow options.
The software’s reporting features enable businesses to track key metrics, analyze trends, and gain insights into their customers and employees.
The platform includes automated workflows that trigger actions based on survey responses.
Advantages
Sufficient reporting features
A wide range of survey types
Survey customization capabilities
Disadvantages
Not suitable for businesses looking for specialized software
Advanced features are complex for beginners, unlike other Qualaroo alternatives like 1Flow.
Pricing
Qualtrics pricing is available upon request.
5. SurveyLab
SurveyLab is an online survey tool for creating and distributing questionnaires, tests, and forms to collect feedback from customers. It is a user-friendly platform that supports mobile surveys which allows companies to reach respondents via mobile applications and other digital channels.
SurveyLab is tailored for businesses, educational institutions, and researchers who need a reliable tool to gather insights and improve decision-making processes.
While it provides essential features, SurveyLab has limited customization options and integration capabilities, making it a practical but less flexible solution compared to more advanced Qualaroo alternatives like 1Flow.
SurveyLab Features
Here are some features of the software:
SurveyLab supports mobile surveys, enabling users to reach respondents through mobile applications and other mobile-friendly channels.
Users can create multilingual surveys
The software enables users to create surveys with conditional branching and skip patterns.
Advantages
User-friendly interface
Mobile survey capabilities
Supports multilingual surveys
Offers handy reporting tools
Disadvantages
Limited customization options compared to similar Qualaroo alternatives
Limited integration options
Lack of advanced features
Pricing
SurveyLab pricing starts at $49 per user per month with a 14-day free trial.
6. SurveyMonkey
SurveyMonkey is another online survey maker and form builder for businesses, organizations, and individuals to gather actionable insights from employees, customers, and other stakeholders.
It offers a user-friendly platform for creating mobile surveys, analyzing results, and sharing data. With mobile applications, SurveyMonkey is accessible on the go, making it convenient for real-time data collection.
The platform is designed for a wide range of users, from small businesses to large enterprises, and provides essential tools to create surveys that help inform decision-making.
SurveyMonkey Features
Here are the features of SurveyMonkey:
SurveyMonkey offers a variety of pre-built and customizable templates that allow users to quickly create surveys.
The software provides tools for analyzing survey data in real-time
Mobile-friendly surveys
Advantages
Offers an intuitive interface
Pre-built templates to make it easy to create surveys
Mobile-friendly surveys make it easy to collect data on the go
Disadvantages
Some users report limited customization options
The software also offers limited integration options with third-party apps
SurveyMonkey can be costly for businesses requiring advanced features and more responses
Pricing
SurveyMonkey pricing starts at $25 per user per month (billed at 3 users annually).
7. Alchemer
Alchemer is an online survey software and tool for businesses to gather customer, market, and employee feedback.
It offers powerful survey creation, automation, and engagement tools across multiple channels, making it suitable for organizations looking to improve customer experience and employee satisfaction.
Alzheimer's intuitive interface allows users to design surveys tailored to specific needs, making it accessible for teams of any size. The platform is particularly useful for organizations needing to manage large-scale feedback and gain actionable insights.
Alchemer Features
Here are some features of Alchemer:
Alchemer offers a drag-and-drop survey builder that allows users to easily create and customize surveys with various question types, logic, and branding options.
Automation features for triggering surveys based on specific events, conditions, or user actions.
Offers multi-channel distribution for surveys including email, social media, web, and SMS.
Advantages
Offers a user-friendly interface for easy survey creation
Offers multiple customization options
Multi-channel survey distribution
Disadvantages
Some users report that Alchemer's pricing structure is complex and expensive compared to other similar Qualaroo alternatives.
The software’s advanced features have a steep learning curve.
Pricing
Alchemer pricing starts at $55 per user per month.
8. Refiner
Refiner is a customer feedback software designed specifically for SaaS and digital products. It offers customizable in-product surveys, mobile surveys, and website surveys, allowing businesses to gather valuable customer insights.
The platform can also be used to create targeted microsurveys for user research, enabling companies to track Customer Satisfaction (CSAT), Customer Effort Score (CES), and Product Market Fit (PMF).
Refiner Features
Here are some features of Refiner:
Refiner allows users to create in-product surveys tailored to specific user segments.
The software specializes in microsurveys which enables businesses to ask concise questions at strategic points in the user journey.
It also supports mobile surveys
With Refiner, users can create website surveys that appear as pop-ups or embedded forms.
Advantages
Personalized surveys enable companies to gather targeted customer feedback
The software has a user-friendly interface
It provides real-time survey data analysis
It also supports various survey types including NPS surveys, CES, CSAT surveys, and PMF.
Disadvantages
Has limited integration options compared to other Qualaroo alternatives
Some users have reported limitations with customization options
The cheaper plan for Refiner is more costly than other Qualaroo competitors
Pricing
Refiner pricing starts at $99 per month starting from 5000 users.
9. Jotform Enterprise
Jotform Enterprise is an online form builder for businesses that need to create and manage complex forms at scale. It offers tools for collecting user feedback, making it a powerful customer feedback tool.
With features like real-time feedback and advanced customization, Jotform Enterprise is suitable for large organizations that require secure, scalable solutions. This feedback software is also a viable alternative to other tools like Google Forms.
Features of Jotform Enterprise
Some key Jotform features include:
Customizable online forms tailored to specific business needs
The platform supports real-time feedback collection for businesses to instantly capture and respond to user insights.
Enables collaborations on surveys
Advantages
It is a scalable platform for companies of all sizes
Offers multiple integration options
User-friendly interface
Disadvantages
Jotform Enterprise can be more expensive compared to other Qualaroo alternatives like Google Forms
The platform’s advanced features have a steep learning curve
Pricing
Jotform pricing is available upon request.
9. GetFeedback
GetFeedback is a customer experience (CX) platform designed for collecting real-time customer feedback across multiple channels, including email surveys, SMS, websites, and mobile apps. It offers businesses tools to gather actionable insights and improve customer satisfaction by analyzing user experiences and behaviors.
This survey tool is tailored for companies looking to enhance their customer interactions and gain a deeper understanding of customer needs through an intuitive survey creator.
GetFeedback helps organizations transform customer insights into meaningful actions, driving better user experiences and overall customer satisfaction without overcomplicating the survey management process.
GetFeedback Features
Here are some key features of GetFeedback:
GetFeedback allows businesses to capture customer feedback through multi-channel surveys
Users can create customizable surveys with GetFeedback
The software offers actionable insights through real-time analytics
Advantages
GetFeedback has an intuitive interface for easy survey creation and management
Provides tools for companies to quickly address customer satisfaction issues
Multi-channel feedback collection offers a 360-degree view of user behavior.
Disadvantages
The platform can be expensive for small businesses or startups
Customization options may not be as extensive as other Qualaroo alternatives in this list
Conclusion
Choosing the right survey software in 2024 requires careful consideration of your specific needs, whether it's for customer feedback, employee engagement, or user experience. This list of top 10 Qualaroo alternatives offers a diverse selection of tools, each with unique strengths.
However, if you're looking for the best overall option, 1Flow stands out. With its intuitive drag-and-drop form builder and powerful in-product surveys, 1Flow not only simplifies the survey creation process but also ensures you gather actionable insights in real-time.
Additionally, it’s a versatile and user-friendly platform that adapts to your needs, making it an ideal choice for businesses aiming to elevate their feedback strategy.
Sign up here and start your 14-day unlimited free trial today.
Take your user research and customer feedback game to the next level!
Improve your product with better customer insights
Analytics tools tell you what a user does, but not why they are doing it. Our customizable in-product microsurveys give you all the answers you need to make great product decisions.
Related posts
Customer Feedback
|
August 29, 2024
10 Best Qualaroo Alternatives To Choose From in 2024
Explore the 10 best Qualaroo alternatives for creating stunning surveys to collect and analyze customer feedback and improve customer satisfaction.
Customer Feedback
|
August 28, 2024
12 GetFeedback Alternatives To Look For in 2024
Seeking GetFeedback alternatives? Check out our top picks to uncover the best survey tools to enhance your customer feedback process now.
Customer Feedback
|
August 28, 2024
10 Best Delighted Alternatives To Look For in 2024
Explore the best Delighted alternatives to find the perfect software for your needs. Dive into our top picks and transform your customer satisfaction strategies.
Get started with a free trial
We offer a 14-day unlimited use free trial - no credit card required.