10 Best Delighted Alternatives To Look For in 2024
Explore the best Delighted alternatives to find the perfect software for your needs. Dive into our top picks and transform your customer satisfaction strategies.
If the recent statistics are anything to go by, then today’s customers value customer satisfaction more than ever. They want good quality products and better customer service.
So how do you know if your business/product is hitting all the marks?
The answer is simple; you need robust online survey software that can help you gather actionable customer feedback, and analyze it efficiently to help you understand your customer satisfaction levels.
Delighted is one of the platforms that have become popular in gathering customer feedback. Known for its simple and user-friendly interface, the software offers features like NPS surveys, CSAT surveys, and real-time feedback collection.
However, despite its strengths, some users find it lacks the depth and flexibility needed for comprehensive customer insights.
For businesses seeking a more affordable platform with robust analytics, customization, or a broader range of survey types, Delighted may not always meet the mark.
In this guide, we will explore the 10 best Delighted alternatives for 2024. These platforms offer diverse functionalities and features that can provide valuable insights into customer satisfaction and experience.
What is Delighted?
Delighted is a customer feedback platform designed to enhance the customer experience through a streamlined and user-friendly interface.
This customer survey tool enables businesses to gather real-time customer insights by utilizing NPS surveys, Customer effort score surveys, and Customer satisfaction surveys.
It supports customer support by providing detailed analytics on customer service interactions and identifying key customer issues.
Ideal for customer service reps and customer service agents, Delighted helps improve the user experience by allowing quick responses to feedback.
Whether it's tracking satisfaction or understanding effort levels, Delighted serves as a vital tool for businesses looking to optimize their customer feedback processes and deliver exceptional customer experiences.
Why Look For Delighted Alternatives?
Here are some of the reasons users explore Delighted alternatives based on multiple customer reviews on G2 and other review websites:
i. Limited Reporting Features
Delighted's customer survey tools often fall short of providing comprehensive reporting features. The tool offers limited features for users seeking in-depth customer response analysis as well.
This lack of detailed reports can hinder sales teams from gaining valuable insights into their interactions with customers.
ii. Survey Customization Issues
Many users express frustration with the customer feedback platform's restricted customization options. The inability to tailor surveys to specific needs, such as branding or question types, limits the potential for gathering diverse survey responses.
iii. Prone to Server Downtimes
Some users report that Delighted occasionally experiences server downtimes, which disrupts the flow of collecting customer responses.
These interruptions can be detrimental to sales teams relying on timely feedback for decision-making. The inconsistency in uptime drives businesses to consider a Delighted alternative with more reliable server performance.
iv. Absence of Detailed Reports and Insights
The absence of detailed reporting and insights is a significant drawback for users needing granular data. While Delighted provides basic metrics, the lack of in-depth analysis tools can leave teams wanting more comprehensive insights from customer feedback.
Due to these limitations, users are searching for an alternative platform that offers advanced analytics and reporting capabilities.
v. Integration Issues with Third-Party Tools
Integration challenges with certain third-party tools have been highlighted in many customer reviews.
These issues can create roadblocks in streamlining workflows, especially for sales teams that rely on seamless data integration across platforms.
v. Limited Free Plan
Delighted's limited free plan is another to look for alternative customer feedback solutions. The restrictive nature of the free tier, particularly in terms of the number of surveys and survey responses, can be a significant barrier for small businesses and startups.
This is especially true for customer service organizations looking for more extensive feedback tools that offer more generous free plans or affordable upgrades.
vi. Limited Survey Responses and Higher Pricing Plans
For many businesses, the cap on the number of survey responses available under Delighted's plans, combined with higher pricing, can be prohibitive. This constraint can limit the volume of feedback collected, affecting the quality of customer interaction data.
Top 10 Delighted Alternatives for You
1Flow
Qualtrics
Survicate
SurveyMonkey
Qualaroo
GetFeedback
Zonka Feedback
SurveySparrow
Refiner
SurveySenum
Here are the top Delighted alternatives in detail:
1. 1Flow
Imagine if there was a way to understand what your customers want and why they churn so that you could launch strategies to gain loyal customers. With 1Flow, it’s possible.
This survey tool is the best Delighted alternative for a couple of reasons.
1Flow is an AI-powered, in-product survey software tailored for SaaS and mobile apps that enables companies to gather actionable insights by automatically surveying users during their interactions with the app and website.
Trusted by over 500 B2C and B2B software companies, 1Flow helps businesses understand user needs and reasons for churn.
The online survey software allows companies to target surveys based on user actions and attributes, ensuring the collection of the most relevant feedback.
Struggling with writer’s block? Utilize 1Flow AI to create customized surveys with design that matches your brand in seconds. All you need to do is to state your survey goal, choose a tone and the tool will do its magic.
What’s more? Users can embed images, GIFs, and videos to create highly engaging, mobile-first surveys, plus surveys can be localized in over 30 languages, making the platform a world-leading customer feedback platform.
Solutions Offered by 1Flow
Here are the different types of surveys you can create with this software:
In-app surveys: The software enables companies to gather customer insights directly within the app. These surveys are triggered by specific user actions or inactions, providing valuable insights into user behavior and preferences.
NPS surveys: Through Net Promoter Score (NPS) surveys companies can measure customer loyalty by asking users how likely they are to recommend the product to others. These surveys provide actionable feedback on customer satisfaction and areas needing improvement.
CSAT surveys: Companies can create Customer Satisfaction (CSAT) surveys to gauge user satisfaction with specific aspects of the product or service.
CES surveys: Customer Effort Score (CES) surveys assess how easy it is for customers to interact with the company and its products. These surveys help identify friction points in the customer journey, allowing businesses to streamline processes and improve the overall customer experience.
Why Companies Choose 1Flow
Here are the main reasons why hundreds of B2B and B2C companies trust 1Flow:
AI-powered survey creation: With AI, users can quickly generate personalized surveys tailored to specific user segments. This feature ensures that survey questions are relevant and engaging.
Targeted surveys: 1Flow allows surveys to be targeted based on user actions and attributes. This means surveys can be shown to users at the right time.
Customizable design: The platform offers extensive customization options for survey design. Users can match surveys to their brand aesthetics by adjusting colors, fonts, and layouts, and by embedding images, GIFs, and videos to create engaging surveys that capture attention.
Localization: Surveys can be localized in over 30 languages, making it easy to gather feedback from a global user base.
Integration and automation: The platform integrates seamlessly with other tools and platforms, allowing for automated survey deployment and feedback collection.
Pros of 1Flow
The intuitive drag-and-drop interface makes it easy to create and deploy surveys.
Extensive customization options enable companies to create branded, highly engaging surveys.
AI-powered survey creation saves time and enhances personalization.
Targeted surveys enable companies to target specific user segments which increases the relevance of feedback collected.
Cons of 1Flow
Despite its ease of use, some 1Flow features may have a learning curve for new users.
Some users report challenges with exporting data in preferred formats.
1Flow Pricing
1Flow offers an unlimited 14-day free trial. Pricing starts at $250 per month for unlimited surveys and messages.
2. Qualtrics
Qualtrics is a leading online survey software designed for businesses to enhance customer and employee experiences. It offers solutions for feedback management, helping companies gather insights through customer experience surveys, feedback questionnaires, and detailed research projects.
Specifically, the software is designed for effective customer service teams, sales teams, and organizations aiming to improve customer relationships and user experience.
Qualtrics Key Features
The software helps companies collect and analyze customer feedback across various channels to improve interactions with customers.
Users can create personalized surveys to capture in-depth insights on customer experience.
Provides diverse question types for tailored feedback collection.
Pros of Qualtrics
Comprehensive feedback management.
Versatile question types.
Integrates well with CRM tools.
Cons of Qualtrics
Higher cost compared to other Delighted alternatives.
Has a steep learning curve for new users.
Limited customization in lower-tier plans.
Qualtrics Pricing
Qualtrics pricing is available upon request.
3. Survicate
Survicate is an online survey software and one of the popular Delighted alternatives designed for companies to gather meaningful customer feedback through various channels. It provides a user-friendly, drag-and-drop interface that allows users to create surveys without coding.
Survicate helps companies understand customer satisfaction, address customer issues, and reduce customer churn by offering solutions like email surveys, link surveys, website surveys, -n-product surveys, and mobile app surveys.
It is particularly useful for businesses aiming to improve customer relationships and enhance interactions with customers, making it a solid alternative to Delighted.
Survicate Features
Net Promoter Score (NPS) surveys help gauge customer loyalty and satisfaction.
Email Surveys allow for direct and personalized customer feedback.
In-product surveys capture customer responses during product interactions.
Website Surveys target customers while they browse, enhancing engagement.
Survicate Pros
Easy-to-use drag-and-drop survey builder.
Survey distribution via multiple channels.
Quick deployment of surveys across different platforms.
Survicate Cons
Limited features compared to some Delighted competitors such as 1Flow.
Basic reporting tools.
Integration with some third-party apps can be complex.
Survicate Pricing
Survicate offers a free plan with limited features. Pricing starts at $386 per month (billed at $4626 annually).
4. SurveyMonkey
SurveyMonkey is an online survey software that enables businesses to create online surveys and forms to gather valuable information and feedback from customers, employees, and target markets.
It also offers solutions for collecting feedback through web links, email, or embedded forms on websites.
Designed for companies of all sizes, SurveyMonkey helps customer service reps as well as customer service agents enhance interactions with customers, improve the customer experience, and foster customer loyalty. It is one of the viable Delighted alternatives for those seeking versatile survey tools.
SurveyMonkey Features
Customizable online forms and feedback forms for targeted feedback collection.
Wide range of survey questions, including multiple-choice, rating scales, and open-ended questions.
App surveys for gathering mobile feedback to understand the customer journey.
Offline surveys for collecting data in areas without internet access.
SurveyMonkey Pros
Easy-to-use survey builder.
Integration with various platforms.
Multiple survey templates.
Strong customer support.
SurveyMonkey Cons
Limited features in the free plan compared to other Delighted alternatives in the list
High pricing for advanced features.
Occasional glitches in offline surveys.
SurveyMonkey Pricing
SurveyMonkey offers a free plan with limited capabilities. Pricing starts at $25 per user per month (billed at $900 per 3 users annually).
5. Qualaroo
Qualaroo is a user research and customer feedback platform designed to help companies gather insights from users during their interactions with websites or apps.
It’s another popular Delighted alternative that enables businesses to conduct targeted surveys at critical moments of customer interaction, providing valuable data for improving user experience and strengthening customer relationships.
Qualaroo is ideal for organizations focused on enhancing customer satisfaction, reducing customer churn, and supporting sales teams by capturing open-ended feedback and understanding customer responses in real-time.
Qualaroo Features
Nudge surveys allow users to engage customers during key moments which enhances customer feedback and user experience.
The platform offers precise survey targeting based on behavior for more meaningful interactions with customers.
With AI-driven insights, Qualaroo helps interpret open-ended feedback to better understand customer needs.
Users can easily integrate Qualaroo with your website, app, or product for consistent customer feedback across platforms.
Qualaroo Pros
Qualaroo helps companies target specific user segments
The platform offers customization options for surveys.
It enables companies to gather real-time feedback.
Has a user-friendly interface for the easy creation of surveys
Qualaroo Cons
Some users have reported limited reporting functionalities with Qualaroo.
The platform does not currently support cloning desktop nudges to mobile, which can be a drawback for businesses targeting mobile users.
Qualaroo is considered relatively expensive compared to similar Delighted alternatives.
Qualaroo Pricing
Qualaroo offers a free plan with limited functionalities. Pricing starts at $19.99 per hundred responses per month (billed at $239.88 annually for up to 1200 responses)
6. GetFeedback
GetFeedback is a customer experience (CX) platform designed to help companies gather real-time feedback through surveys across multiple channels, including email, SMS, websites, and mobile apps.
It's tailored for organizations looking to enhance their CX programs by capturing insights that can be quickly acted upon.
With seamless Salesforce integration, GetFeedback allows businesses to personalize surveys using customer data and measure customer satisfaction through Net Promoter Score® (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) metrics.
GetFeedback Features
GetFeedback enables users to collect feedback across email, SMS, websites, and mobile apps to reach customers wherever they are.
Users can personalize surveys and automate feedback workflows using customer data from Salesforce.
With it, you can monitor customer loyalty and satisfaction through integrated metrics like NPS, CSAT, and CES.
GetFeedback Pros
Easy-to-use survey builder.
Seamless integration with Salesforce.
Customizable survey templates.
Cons of GetFeedback
Offers limited customization in lower-tier plans compared to other Delighted alternatives.
Occasional syncing issues with Salesforce.
Higher cost compared to some Delighted competitors.
GetFeedback Pricing
GetFeedback pricing is available upon request.
7. Zonka Feedback
Zonka Feedback is an intuitive customer feedback and survey platform designed to enhance customer satisfaction and experience. It offers comprehensive solutions for businesses to gather feedback through web surveys, email surveys, SMS surveys, and offline surveys.
With powerful analytics and real-time insights, Zonka Feedback enables companies to understand customer needs, measure satisfaction through Net Promoter Score, Customer Effort Score, and Customer Satisfaction Score, and close the feedback loop to create exceptional customer experiences.
This survey software is ideal for businesses seeking to improve customer engagement and loyalty.
Zonka Feedback Features
Provides immediate insights into survey responses for businesses to act quickly on feedback.
Supports web surveys, email surveys, SMS surveys, and offline surveys for comprehensive feedback collection.
Features skip logic to create personalized and relevant survey paths for respondents.
Offers a variety of pre-built templates for different survey types.
Zonka Feedback Pros
Easy to use with a user-friendly interface.
Provides detailed analytics and real-time insights.
Supports multiple survey channels (web, email, SMS, offline).
Customizable survey templates.
Zonka Feedback Cons
Limited customization options for advanced users compared to similar Delighted alternatives such as 1Flow.
May have occasional technical issues.
Higher pricing compared to some Delighted competitors.
8. SurveySparrow
SurveySparrow is an enterprise survey software designed to enhance customer satisfaction and customer experience by enabling companies to listen carefully to their audience.
It offers solutions for collecting feedback through conversational surveys that feel more engaging and less like traditional forms.
With a focus on improving customer experience, employee experience, and product experience, SurveySparrow is tailored for businesses looking to gain valuable insights and drive meaningful improvements across different aspects of their operations. This makes it one of the key Delighted alternatives on the market today.
SurveySparrow Features
Conversational surveys that mimic human conversations to make feedback collection more engaging.
Facilitates comprehensive assessments to improve employee experience.
NPS surveys help measure customer loyalty and improve customer experience.
Enables data collection even without internet access, ideal for fieldwork.
SurveySparrow Pros
User-friendly interface.
Multi-channel survey distribution.
Strong integration capabilities.
Customizable templates.
SurveySparrow Cons
Limited advanced analytics.
Some users have reported occasional glitches with mobile surveys.
Higher pricing for premium features compared to other Delighted alternatives.
Limited question types in lower plans.
SurveySparrow Pricing
SurveySparrow pricing is available upon request.
9. Refiner
Refiner is a survey software designed specifically for SaaS and digital products. It enables companies to enhance customer satisfaction through perfectly timed microsurveys.
The platform allows businesses to launch customizable in-product surveys, mobile surveys, website surveys, and email surveys as well. It is built for teams looking to gather real-time feedback from users directly within their apps or websites.
By utilizing Refiner’s in-product surveys, companies can capture insights at critical moments, helping them improve user experience and make data-driven decisions.
Refiner Features
You can easily design and deploy in-product surveys tailored to specific user segments to collect relevant feedback.
Through mobile surveys, companies can reach users on mobile devices with responsive surveys that fit seamlessly into the mobile experience.
Website surveys allow companies to engage visitors on their website through targeted surveys that appear at the right moment, capturing valuable insights.
Users can send automated email surveys to your users which allows you to gather feedback even when they’re not using your product.
Refiner Pros
It’s easy to set up and use, making it accessible to teams without technical expertise.
Ability to segment users for more relevant and actionable insights.
Immediate access to feedback for quick responses to customer needs.
Integrates with various tools to enhance workflow efficiency.
Cons of Refiner
Limited free plan compared to other Delighted alternatives.
Has a steep learning curve
Has survey customization limits
Can be expensive for small businesses when requiring full feature access.
Refiner Pricing
Refiner pricing starts at $99 per month, starting at 5,000 monthly active users.
10. SurveySenum
SurveySensum is an enterprise customer feedback platform for companies to measure and take action on customer satisfaction through NPS, CSAT, and CES surveys.
It allows businesses to understand the customer journey and enhance their overall customer experience.
SurveySensum is tailored for enterprises seeking to optimize their customer satisfaction strategies by leveraging comprehensive survey tools that deliver actionable insights.
SurveySensum Features
Real-time feedback collection through NPS, CES, and CSAT surveys enables quick responses to improve your customer experience.
Automated survey distribution across multiple channels, ensuring broad customer reach.
Integrates with CRM systems to streamline the process of acting on customer feedback.
SurveySensum Pros
Easy integration with existing systems.
Comprehensive customer journey tracking.
Real-time feedback to improve customer satisfaction.
Automated, customizable surveys.
SurveySensum Cons
Pricing may be high for smaller businesses.
Limited offline survey capabilities.
Some users report occasional issues with survey customization.
Complex setup for advanced features.
Learning curve for new users.
SurveySensum Pricing
SurveySensum offers a free plan with limited features. Pricing starts at $124 per month for up to 250 responses (billed at $1,488 annually).
Conclusion
There you have it. 10 best Delighted alternatives to help you launch effective surveys and enhance customer satisfaction.
After exploring various alternatives to Delighted, 1Flow stands out as the best overall option. The software offers a comprehensive suite of features that not only simplify the feedback collection process but also enhance user engagement through its intuitive interface.
Unlike Delighted, which has been criticized for its limited automation and reporting capabilities, 1Flow excels in providing robust analytics and seamless integration with other platforms, making it easier for businesses to derive actionable insights from customer feedback.
Additionally, 1Flow's flexible pricing plans cater to businesses of all sizes, ensuring that you get maximum value without breaking the bank. If you’re seeking a powerful, user-friendly alternative to Delighted, 1Flow is undoubtedly the top choice.
Sign up a free account on 1Flow and boost your customer satisfaction levels!
If the recent statistics are anything to go by, then today’s customers value customer satisfaction more than ever. They want good quality products and better customer service.
So how do you know if your business/product is hitting all the marks?
The answer is simple; you need robust online survey software that can help you gather actionable customer feedback, and analyze it efficiently to help you understand your customer satisfaction levels.
Delighted is one of the platforms that have become popular in gathering customer feedback. Known for its simple and user-friendly interface, the software offers features like NPS surveys, CSAT surveys, and real-time feedback collection.
However, despite its strengths, some users find it lacks the depth and flexibility needed for comprehensive customer insights.
For businesses seeking a more affordable platform with robust analytics, customization, or a broader range of survey types, Delighted may not always meet the mark.
In this guide, we will explore the 10 best Delighted alternatives for 2024. These platforms offer diverse functionalities and features that can provide valuable insights into customer satisfaction and experience.
What is Delighted?
Delighted is a customer feedback platform designed to enhance the customer experience through a streamlined and user-friendly interface.
This customer survey tool enables businesses to gather real-time customer insights by utilizing NPS surveys, Customer effort score surveys, and Customer satisfaction surveys.
It supports customer support by providing detailed analytics on customer service interactions and identifying key customer issues.
Ideal for customer service reps and customer service agents, Delighted helps improve the user experience by allowing quick responses to feedback.
Whether it's tracking satisfaction or understanding effort levels, Delighted serves as a vital tool for businesses looking to optimize their customer feedback processes and deliver exceptional customer experiences.
Why Look For Delighted Alternatives?
Here are some of the reasons users explore Delighted alternatives based on multiple customer reviews on G2 and other review websites:
i. Limited Reporting Features
Delighted's customer survey tools often fall short of providing comprehensive reporting features. The tool offers limited features for users seeking in-depth customer response analysis as well.
This lack of detailed reports can hinder sales teams from gaining valuable insights into their interactions with customers.
ii. Survey Customization Issues
Many users express frustration with the customer feedback platform's restricted customization options. The inability to tailor surveys to specific needs, such as branding or question types, limits the potential for gathering diverse survey responses.
iii. Prone to Server Downtimes
Some users report that Delighted occasionally experiences server downtimes, which disrupts the flow of collecting customer responses.
These interruptions can be detrimental to sales teams relying on timely feedback for decision-making. The inconsistency in uptime drives businesses to consider a Delighted alternative with more reliable server performance.
iv. Absence of Detailed Reports and Insights
The absence of detailed reporting and insights is a significant drawback for users needing granular data. While Delighted provides basic metrics, the lack of in-depth analysis tools can leave teams wanting more comprehensive insights from customer feedback.
Due to these limitations, users are searching for an alternative platform that offers advanced analytics and reporting capabilities.
v. Integration Issues with Third-Party Tools
Integration challenges with certain third-party tools have been highlighted in many customer reviews.
These issues can create roadblocks in streamlining workflows, especially for sales teams that rely on seamless data integration across platforms.
v. Limited Free Plan
Delighted's limited free plan is another to look for alternative customer feedback solutions. The restrictive nature of the free tier, particularly in terms of the number of surveys and survey responses, can be a significant barrier for small businesses and startups.
This is especially true for customer service organizations looking for more extensive feedback tools that offer more generous free plans or affordable upgrades.
vi. Limited Survey Responses and Higher Pricing Plans
For many businesses, the cap on the number of survey responses available under Delighted's plans, combined with higher pricing, can be prohibitive. This constraint can limit the volume of feedback collected, affecting the quality of customer interaction data.
Top 10 Delighted Alternatives for You
1Flow
Qualtrics
Survicate
SurveyMonkey
Qualaroo
GetFeedback
Zonka Feedback
SurveySparrow
Refiner
SurveySenum
Here are the top Delighted alternatives in detail:
1. 1Flow
Imagine if there was a way to understand what your customers want and why they churn so that you could launch strategies to gain loyal customers. With 1Flow, it’s possible.
This survey tool is the best Delighted alternative for a couple of reasons.
1Flow is an AI-powered, in-product survey software tailored for SaaS and mobile apps that enables companies to gather actionable insights by automatically surveying users during their interactions with the app and website.
Trusted by over 500 B2C and B2B software companies, 1Flow helps businesses understand user needs and reasons for churn.
The online survey software allows companies to target surveys based on user actions and attributes, ensuring the collection of the most relevant feedback.
Struggling with writer’s block? Utilize 1Flow AI to create customized surveys with design that matches your brand in seconds. All you need to do is to state your survey goal, choose a tone and the tool will do its magic.
What’s more? Users can embed images, GIFs, and videos to create highly engaging, mobile-first surveys, plus surveys can be localized in over 30 languages, making the platform a world-leading customer feedback platform.
Solutions Offered by 1Flow
Here are the different types of surveys you can create with this software:
In-app surveys: The software enables companies to gather customer insights directly within the app. These surveys are triggered by specific user actions or inactions, providing valuable insights into user behavior and preferences.
NPS surveys: Through Net Promoter Score (NPS) surveys companies can measure customer loyalty by asking users how likely they are to recommend the product to others. These surveys provide actionable feedback on customer satisfaction and areas needing improvement.
CSAT surveys: Companies can create Customer Satisfaction (CSAT) surveys to gauge user satisfaction with specific aspects of the product or service.
CES surveys: Customer Effort Score (CES) surveys assess how easy it is for customers to interact with the company and its products. These surveys help identify friction points in the customer journey, allowing businesses to streamline processes and improve the overall customer experience.
Why Companies Choose 1Flow
Here are the main reasons why hundreds of B2B and B2C companies trust 1Flow:
AI-powered survey creation: With AI, users can quickly generate personalized surveys tailored to specific user segments. This feature ensures that survey questions are relevant and engaging.
Targeted surveys: 1Flow allows surveys to be targeted based on user actions and attributes. This means surveys can be shown to users at the right time.
Customizable design: The platform offers extensive customization options for survey design. Users can match surveys to their brand aesthetics by adjusting colors, fonts, and layouts, and by embedding images, GIFs, and videos to create engaging surveys that capture attention.
Localization: Surveys can be localized in over 30 languages, making it easy to gather feedback from a global user base.
Integration and automation: The platform integrates seamlessly with other tools and platforms, allowing for automated survey deployment and feedback collection.
Pros of 1Flow
The intuitive drag-and-drop interface makes it easy to create and deploy surveys.
Extensive customization options enable companies to create branded, highly engaging surveys.
AI-powered survey creation saves time and enhances personalization.
Targeted surveys enable companies to target specific user segments which increases the relevance of feedback collected.
Cons of 1Flow
Despite its ease of use, some 1Flow features may have a learning curve for new users.
Some users report challenges with exporting data in preferred formats.
1Flow Pricing
1Flow offers an unlimited 14-day free trial. Pricing starts at $250 per month for unlimited surveys and messages.
2. Qualtrics
Qualtrics is a leading online survey software designed for businesses to enhance customer and employee experiences. It offers solutions for feedback management, helping companies gather insights through customer experience surveys, feedback questionnaires, and detailed research projects.
Specifically, the software is designed for effective customer service teams, sales teams, and organizations aiming to improve customer relationships and user experience.
Qualtrics Key Features
The software helps companies collect and analyze customer feedback across various channels to improve interactions with customers.
Users can create personalized surveys to capture in-depth insights on customer experience.
Provides diverse question types for tailored feedback collection.
Pros of Qualtrics
Comprehensive feedback management.
Versatile question types.
Integrates well with CRM tools.
Cons of Qualtrics
Higher cost compared to other Delighted alternatives.
Has a steep learning curve for new users.
Limited customization in lower-tier plans.
Qualtrics Pricing
Qualtrics pricing is available upon request.
3. Survicate
Survicate is an online survey software and one of the popular Delighted alternatives designed for companies to gather meaningful customer feedback through various channels. It provides a user-friendly, drag-and-drop interface that allows users to create surveys without coding.
Survicate helps companies understand customer satisfaction, address customer issues, and reduce customer churn by offering solutions like email surveys, link surveys, website surveys, -n-product surveys, and mobile app surveys.
It is particularly useful for businesses aiming to improve customer relationships and enhance interactions with customers, making it a solid alternative to Delighted.
Survicate Features
Net Promoter Score (NPS) surveys help gauge customer loyalty and satisfaction.
Email Surveys allow for direct and personalized customer feedback.
In-product surveys capture customer responses during product interactions.
Website Surveys target customers while they browse, enhancing engagement.
Survicate Pros
Easy-to-use drag-and-drop survey builder.
Survey distribution via multiple channels.
Quick deployment of surveys across different platforms.
Survicate Cons
Limited features compared to some Delighted competitors such as 1Flow.
Basic reporting tools.
Integration with some third-party apps can be complex.
Survicate Pricing
Survicate offers a free plan with limited features. Pricing starts at $386 per month (billed at $4626 annually).
4. SurveyMonkey
SurveyMonkey is an online survey software that enables businesses to create online surveys and forms to gather valuable information and feedback from customers, employees, and target markets.
It also offers solutions for collecting feedback through web links, email, or embedded forms on websites.
Designed for companies of all sizes, SurveyMonkey helps customer service reps as well as customer service agents enhance interactions with customers, improve the customer experience, and foster customer loyalty. It is one of the viable Delighted alternatives for those seeking versatile survey tools.
SurveyMonkey Features
Customizable online forms and feedback forms for targeted feedback collection.
Wide range of survey questions, including multiple-choice, rating scales, and open-ended questions.
App surveys for gathering mobile feedback to understand the customer journey.
Offline surveys for collecting data in areas without internet access.
SurveyMonkey Pros
Easy-to-use survey builder.
Integration with various platforms.
Multiple survey templates.
Strong customer support.
SurveyMonkey Cons
Limited features in the free plan compared to other Delighted alternatives in the list
High pricing for advanced features.
Occasional glitches in offline surveys.
SurveyMonkey Pricing
SurveyMonkey offers a free plan with limited capabilities. Pricing starts at $25 per user per month (billed at $900 per 3 users annually).
5. Qualaroo
Qualaroo is a user research and customer feedback platform designed to help companies gather insights from users during their interactions with websites or apps.
It’s another popular Delighted alternative that enables businesses to conduct targeted surveys at critical moments of customer interaction, providing valuable data for improving user experience and strengthening customer relationships.
Qualaroo is ideal for organizations focused on enhancing customer satisfaction, reducing customer churn, and supporting sales teams by capturing open-ended feedback and understanding customer responses in real-time.
Qualaroo Features
Nudge surveys allow users to engage customers during key moments which enhances customer feedback and user experience.
The platform offers precise survey targeting based on behavior for more meaningful interactions with customers.
With AI-driven insights, Qualaroo helps interpret open-ended feedback to better understand customer needs.
Users can easily integrate Qualaroo with your website, app, or product for consistent customer feedback across platforms.
Qualaroo Pros
Qualaroo helps companies target specific user segments
The platform offers customization options for surveys.
It enables companies to gather real-time feedback.
Has a user-friendly interface for the easy creation of surveys
Qualaroo Cons
Some users have reported limited reporting functionalities with Qualaroo.
The platform does not currently support cloning desktop nudges to mobile, which can be a drawback for businesses targeting mobile users.
Qualaroo is considered relatively expensive compared to similar Delighted alternatives.
Qualaroo Pricing
Qualaroo offers a free plan with limited functionalities. Pricing starts at $19.99 per hundred responses per month (billed at $239.88 annually for up to 1200 responses)
6. GetFeedback
GetFeedback is a customer experience (CX) platform designed to help companies gather real-time feedback through surveys across multiple channels, including email, SMS, websites, and mobile apps.
It's tailored for organizations looking to enhance their CX programs by capturing insights that can be quickly acted upon.
With seamless Salesforce integration, GetFeedback allows businesses to personalize surveys using customer data and measure customer satisfaction through Net Promoter Score® (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) metrics.
GetFeedback Features
GetFeedback enables users to collect feedback across email, SMS, websites, and mobile apps to reach customers wherever they are.
Users can personalize surveys and automate feedback workflows using customer data from Salesforce.
With it, you can monitor customer loyalty and satisfaction through integrated metrics like NPS, CSAT, and CES.
GetFeedback Pros
Easy-to-use survey builder.
Seamless integration with Salesforce.
Customizable survey templates.
Cons of GetFeedback
Offers limited customization in lower-tier plans compared to other Delighted alternatives.
Occasional syncing issues with Salesforce.
Higher cost compared to some Delighted competitors.
GetFeedback Pricing
GetFeedback pricing is available upon request.
7. Zonka Feedback
Zonka Feedback is an intuitive customer feedback and survey platform designed to enhance customer satisfaction and experience. It offers comprehensive solutions for businesses to gather feedback through web surveys, email surveys, SMS surveys, and offline surveys.
With powerful analytics and real-time insights, Zonka Feedback enables companies to understand customer needs, measure satisfaction through Net Promoter Score, Customer Effort Score, and Customer Satisfaction Score, and close the feedback loop to create exceptional customer experiences.
This survey software is ideal for businesses seeking to improve customer engagement and loyalty.
Zonka Feedback Features
Provides immediate insights into survey responses for businesses to act quickly on feedback.
Supports web surveys, email surveys, SMS surveys, and offline surveys for comprehensive feedback collection.
Features skip logic to create personalized and relevant survey paths for respondents.
Offers a variety of pre-built templates for different survey types.
Zonka Feedback Pros
Easy to use with a user-friendly interface.
Provides detailed analytics and real-time insights.
Supports multiple survey channels (web, email, SMS, offline).
Customizable survey templates.
Zonka Feedback Cons
Limited customization options for advanced users compared to similar Delighted alternatives such as 1Flow.
May have occasional technical issues.
Higher pricing compared to some Delighted competitors.
8. SurveySparrow
SurveySparrow is an enterprise survey software designed to enhance customer satisfaction and customer experience by enabling companies to listen carefully to their audience.
It offers solutions for collecting feedback through conversational surveys that feel more engaging and less like traditional forms.
With a focus on improving customer experience, employee experience, and product experience, SurveySparrow is tailored for businesses looking to gain valuable insights and drive meaningful improvements across different aspects of their operations. This makes it one of the key Delighted alternatives on the market today.
SurveySparrow Features
Conversational surveys that mimic human conversations to make feedback collection more engaging.
Facilitates comprehensive assessments to improve employee experience.
NPS surveys help measure customer loyalty and improve customer experience.
Enables data collection even without internet access, ideal for fieldwork.
SurveySparrow Pros
User-friendly interface.
Multi-channel survey distribution.
Strong integration capabilities.
Customizable templates.
SurveySparrow Cons
Limited advanced analytics.
Some users have reported occasional glitches with mobile surveys.
Higher pricing for premium features compared to other Delighted alternatives.
Limited question types in lower plans.
SurveySparrow Pricing
SurveySparrow pricing is available upon request.
9. Refiner
Refiner is a survey software designed specifically for SaaS and digital products. It enables companies to enhance customer satisfaction through perfectly timed microsurveys.
The platform allows businesses to launch customizable in-product surveys, mobile surveys, website surveys, and email surveys as well. It is built for teams looking to gather real-time feedback from users directly within their apps or websites.
By utilizing Refiner’s in-product surveys, companies can capture insights at critical moments, helping them improve user experience and make data-driven decisions.
Refiner Features
You can easily design and deploy in-product surveys tailored to specific user segments to collect relevant feedback.
Through mobile surveys, companies can reach users on mobile devices with responsive surveys that fit seamlessly into the mobile experience.
Website surveys allow companies to engage visitors on their website through targeted surveys that appear at the right moment, capturing valuable insights.
Users can send automated email surveys to your users which allows you to gather feedback even when they’re not using your product.
Refiner Pros
It’s easy to set up and use, making it accessible to teams without technical expertise.
Ability to segment users for more relevant and actionable insights.
Immediate access to feedback for quick responses to customer needs.
Integrates with various tools to enhance workflow efficiency.
Cons of Refiner
Limited free plan compared to other Delighted alternatives.
Has a steep learning curve
Has survey customization limits
Can be expensive for small businesses when requiring full feature access.
Refiner Pricing
Refiner pricing starts at $99 per month, starting at 5,000 monthly active users.
10. SurveySenum
SurveySensum is an enterprise customer feedback platform for companies to measure and take action on customer satisfaction through NPS, CSAT, and CES surveys.
It allows businesses to understand the customer journey and enhance their overall customer experience.
SurveySensum is tailored for enterprises seeking to optimize their customer satisfaction strategies by leveraging comprehensive survey tools that deliver actionable insights.
SurveySensum Features
Real-time feedback collection through NPS, CES, and CSAT surveys enables quick responses to improve your customer experience.
Automated survey distribution across multiple channels, ensuring broad customer reach.
Integrates with CRM systems to streamline the process of acting on customer feedback.
SurveySensum Pros
Easy integration with existing systems.
Comprehensive customer journey tracking.
Real-time feedback to improve customer satisfaction.
Automated, customizable surveys.
SurveySensum Cons
Pricing may be high for smaller businesses.
Limited offline survey capabilities.
Some users report occasional issues with survey customization.
Complex setup for advanced features.
Learning curve for new users.
SurveySensum Pricing
SurveySensum offers a free plan with limited features. Pricing starts at $124 per month for up to 250 responses (billed at $1,488 annually).
Conclusion
There you have it. 10 best Delighted alternatives to help you launch effective surveys and enhance customer satisfaction.
After exploring various alternatives to Delighted, 1Flow stands out as the best overall option. The software offers a comprehensive suite of features that not only simplify the feedback collection process but also enhance user engagement through its intuitive interface.
Unlike Delighted, which has been criticized for its limited automation and reporting capabilities, 1Flow excels in providing robust analytics and seamless integration with other platforms, making it easier for businesses to derive actionable insights from customer feedback.
Additionally, 1Flow's flexible pricing plans cater to businesses of all sizes, ensuring that you get maximum value without breaking the bank. If you’re seeking a powerful, user-friendly alternative to Delighted, 1Flow is undoubtedly the top choice.
Sign up a free account on 1Flow and boost your customer satisfaction levels!
If the recent statistics are anything to go by, then today’s customers value customer satisfaction more than ever. They want good quality products and better customer service.
So how do you know if your business/product is hitting all the marks?
The answer is simple; you need robust online survey software that can help you gather actionable customer feedback, and analyze it efficiently to help you understand your customer satisfaction levels.
Delighted is one of the platforms that have become popular in gathering customer feedback. Known for its simple and user-friendly interface, the software offers features like NPS surveys, CSAT surveys, and real-time feedback collection.
However, despite its strengths, some users find it lacks the depth and flexibility needed for comprehensive customer insights.
For businesses seeking a more affordable platform with robust analytics, customization, or a broader range of survey types, Delighted may not always meet the mark.
In this guide, we will explore the 10 best Delighted alternatives for 2024. These platforms offer diverse functionalities and features that can provide valuable insights into customer satisfaction and experience.
What is Delighted?
Delighted is a customer feedback platform designed to enhance the customer experience through a streamlined and user-friendly interface.
This customer survey tool enables businesses to gather real-time customer insights by utilizing NPS surveys, Customer effort score surveys, and Customer satisfaction surveys.
It supports customer support by providing detailed analytics on customer service interactions and identifying key customer issues.
Ideal for customer service reps and customer service agents, Delighted helps improve the user experience by allowing quick responses to feedback.
Whether it's tracking satisfaction or understanding effort levels, Delighted serves as a vital tool for businesses looking to optimize their customer feedback processes and deliver exceptional customer experiences.
Why Look For Delighted Alternatives?
Here are some of the reasons users explore Delighted alternatives based on multiple customer reviews on G2 and other review websites:
i. Limited Reporting Features
Delighted's customer survey tools often fall short of providing comprehensive reporting features. The tool offers limited features for users seeking in-depth customer response analysis as well.
This lack of detailed reports can hinder sales teams from gaining valuable insights into their interactions with customers.
ii. Survey Customization Issues
Many users express frustration with the customer feedback platform's restricted customization options. The inability to tailor surveys to specific needs, such as branding or question types, limits the potential for gathering diverse survey responses.
iii. Prone to Server Downtimes
Some users report that Delighted occasionally experiences server downtimes, which disrupts the flow of collecting customer responses.
These interruptions can be detrimental to sales teams relying on timely feedback for decision-making. The inconsistency in uptime drives businesses to consider a Delighted alternative with more reliable server performance.
iv. Absence of Detailed Reports and Insights
The absence of detailed reporting and insights is a significant drawback for users needing granular data. While Delighted provides basic metrics, the lack of in-depth analysis tools can leave teams wanting more comprehensive insights from customer feedback.
Due to these limitations, users are searching for an alternative platform that offers advanced analytics and reporting capabilities.
v. Integration Issues with Third-Party Tools
Integration challenges with certain third-party tools have been highlighted in many customer reviews.
These issues can create roadblocks in streamlining workflows, especially for sales teams that rely on seamless data integration across platforms.
v. Limited Free Plan
Delighted's limited free plan is another to look for alternative customer feedback solutions. The restrictive nature of the free tier, particularly in terms of the number of surveys and survey responses, can be a significant barrier for small businesses and startups.
This is especially true for customer service organizations looking for more extensive feedback tools that offer more generous free plans or affordable upgrades.
vi. Limited Survey Responses and Higher Pricing Plans
For many businesses, the cap on the number of survey responses available under Delighted's plans, combined with higher pricing, can be prohibitive. This constraint can limit the volume of feedback collected, affecting the quality of customer interaction data.
Top 10 Delighted Alternatives for You
1Flow
Qualtrics
Survicate
SurveyMonkey
Qualaroo
GetFeedback
Zonka Feedback
SurveySparrow
Refiner
SurveySenum
Here are the top Delighted alternatives in detail:
1. 1Flow
Imagine if there was a way to understand what your customers want and why they churn so that you could launch strategies to gain loyal customers. With 1Flow, it’s possible.
This survey tool is the best Delighted alternative for a couple of reasons.
1Flow is an AI-powered, in-product survey software tailored for SaaS and mobile apps that enables companies to gather actionable insights by automatically surveying users during their interactions with the app and website.
Trusted by over 500 B2C and B2B software companies, 1Flow helps businesses understand user needs and reasons for churn.
The online survey software allows companies to target surveys based on user actions and attributes, ensuring the collection of the most relevant feedback.
Struggling with writer’s block? Utilize 1Flow AI to create customized surveys with design that matches your brand in seconds. All you need to do is to state your survey goal, choose a tone and the tool will do its magic.
What’s more? Users can embed images, GIFs, and videos to create highly engaging, mobile-first surveys, plus surveys can be localized in over 30 languages, making the platform a world-leading customer feedback platform.
Solutions Offered by 1Flow
Here are the different types of surveys you can create with this software:
In-app surveys: The software enables companies to gather customer insights directly within the app. These surveys are triggered by specific user actions or inactions, providing valuable insights into user behavior and preferences.
NPS surveys: Through Net Promoter Score (NPS) surveys companies can measure customer loyalty by asking users how likely they are to recommend the product to others. These surveys provide actionable feedback on customer satisfaction and areas needing improvement.
CSAT surveys: Companies can create Customer Satisfaction (CSAT) surveys to gauge user satisfaction with specific aspects of the product or service.
CES surveys: Customer Effort Score (CES) surveys assess how easy it is for customers to interact with the company and its products. These surveys help identify friction points in the customer journey, allowing businesses to streamline processes and improve the overall customer experience.
Why Companies Choose 1Flow
Here are the main reasons why hundreds of B2B and B2C companies trust 1Flow:
AI-powered survey creation: With AI, users can quickly generate personalized surveys tailored to specific user segments. This feature ensures that survey questions are relevant and engaging.
Targeted surveys: 1Flow allows surveys to be targeted based on user actions and attributes. This means surveys can be shown to users at the right time.
Customizable design: The platform offers extensive customization options for survey design. Users can match surveys to their brand aesthetics by adjusting colors, fonts, and layouts, and by embedding images, GIFs, and videos to create engaging surveys that capture attention.
Localization: Surveys can be localized in over 30 languages, making it easy to gather feedback from a global user base.
Integration and automation: The platform integrates seamlessly with other tools and platforms, allowing for automated survey deployment and feedback collection.
Pros of 1Flow
The intuitive drag-and-drop interface makes it easy to create and deploy surveys.
Extensive customization options enable companies to create branded, highly engaging surveys.
AI-powered survey creation saves time and enhances personalization.
Targeted surveys enable companies to target specific user segments which increases the relevance of feedback collected.
Cons of 1Flow
Despite its ease of use, some 1Flow features may have a learning curve for new users.
Some users report challenges with exporting data in preferred formats.
1Flow Pricing
1Flow offers an unlimited 14-day free trial. Pricing starts at $250 per month for unlimited surveys and messages.
2. Qualtrics
Qualtrics is a leading online survey software designed for businesses to enhance customer and employee experiences. It offers solutions for feedback management, helping companies gather insights through customer experience surveys, feedback questionnaires, and detailed research projects.
Specifically, the software is designed for effective customer service teams, sales teams, and organizations aiming to improve customer relationships and user experience.
Qualtrics Key Features
The software helps companies collect and analyze customer feedback across various channels to improve interactions with customers.
Users can create personalized surveys to capture in-depth insights on customer experience.
Provides diverse question types for tailored feedback collection.
Pros of Qualtrics
Comprehensive feedback management.
Versatile question types.
Integrates well with CRM tools.
Cons of Qualtrics
Higher cost compared to other Delighted alternatives.
Has a steep learning curve for new users.
Limited customization in lower-tier plans.
Qualtrics Pricing
Qualtrics pricing is available upon request.
3. Survicate
Survicate is an online survey software and one of the popular Delighted alternatives designed for companies to gather meaningful customer feedback through various channels. It provides a user-friendly, drag-and-drop interface that allows users to create surveys without coding.
Survicate helps companies understand customer satisfaction, address customer issues, and reduce customer churn by offering solutions like email surveys, link surveys, website surveys, -n-product surveys, and mobile app surveys.
It is particularly useful for businesses aiming to improve customer relationships and enhance interactions with customers, making it a solid alternative to Delighted.
Survicate Features
Net Promoter Score (NPS) surveys help gauge customer loyalty and satisfaction.
Email Surveys allow for direct and personalized customer feedback.
In-product surveys capture customer responses during product interactions.
Website Surveys target customers while they browse, enhancing engagement.
Survicate Pros
Easy-to-use drag-and-drop survey builder.
Survey distribution via multiple channels.
Quick deployment of surveys across different platforms.
Survicate Cons
Limited features compared to some Delighted competitors such as 1Flow.
Basic reporting tools.
Integration with some third-party apps can be complex.
Survicate Pricing
Survicate offers a free plan with limited features. Pricing starts at $386 per month (billed at $4626 annually).
4. SurveyMonkey
SurveyMonkey is an online survey software that enables businesses to create online surveys and forms to gather valuable information and feedback from customers, employees, and target markets.
It also offers solutions for collecting feedback through web links, email, or embedded forms on websites.
Designed for companies of all sizes, SurveyMonkey helps customer service reps as well as customer service agents enhance interactions with customers, improve the customer experience, and foster customer loyalty. It is one of the viable Delighted alternatives for those seeking versatile survey tools.
SurveyMonkey Features
Customizable online forms and feedback forms for targeted feedback collection.
Wide range of survey questions, including multiple-choice, rating scales, and open-ended questions.
App surveys for gathering mobile feedback to understand the customer journey.
Offline surveys for collecting data in areas without internet access.
SurveyMonkey Pros
Easy-to-use survey builder.
Integration with various platforms.
Multiple survey templates.
Strong customer support.
SurveyMonkey Cons
Limited features in the free plan compared to other Delighted alternatives in the list
High pricing for advanced features.
Occasional glitches in offline surveys.
SurveyMonkey Pricing
SurveyMonkey offers a free plan with limited capabilities. Pricing starts at $25 per user per month (billed at $900 per 3 users annually).
5. Qualaroo
Qualaroo is a user research and customer feedback platform designed to help companies gather insights from users during their interactions with websites or apps.
It’s another popular Delighted alternative that enables businesses to conduct targeted surveys at critical moments of customer interaction, providing valuable data for improving user experience and strengthening customer relationships.
Qualaroo is ideal for organizations focused on enhancing customer satisfaction, reducing customer churn, and supporting sales teams by capturing open-ended feedback and understanding customer responses in real-time.
Qualaroo Features
Nudge surveys allow users to engage customers during key moments which enhances customer feedback and user experience.
The platform offers precise survey targeting based on behavior for more meaningful interactions with customers.
With AI-driven insights, Qualaroo helps interpret open-ended feedback to better understand customer needs.
Users can easily integrate Qualaroo with your website, app, or product for consistent customer feedback across platforms.
Qualaroo Pros
Qualaroo helps companies target specific user segments
The platform offers customization options for surveys.
It enables companies to gather real-time feedback.
Has a user-friendly interface for the easy creation of surveys
Qualaroo Cons
Some users have reported limited reporting functionalities with Qualaroo.
The platform does not currently support cloning desktop nudges to mobile, which can be a drawback for businesses targeting mobile users.
Qualaroo is considered relatively expensive compared to similar Delighted alternatives.
Qualaroo Pricing
Qualaroo offers a free plan with limited functionalities. Pricing starts at $19.99 per hundred responses per month (billed at $239.88 annually for up to 1200 responses)
6. GetFeedback
GetFeedback is a customer experience (CX) platform designed to help companies gather real-time feedback through surveys across multiple channels, including email, SMS, websites, and mobile apps.
It's tailored for organizations looking to enhance their CX programs by capturing insights that can be quickly acted upon.
With seamless Salesforce integration, GetFeedback allows businesses to personalize surveys using customer data and measure customer satisfaction through Net Promoter Score® (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) metrics.
GetFeedback Features
GetFeedback enables users to collect feedback across email, SMS, websites, and mobile apps to reach customers wherever they are.
Users can personalize surveys and automate feedback workflows using customer data from Salesforce.
With it, you can monitor customer loyalty and satisfaction through integrated metrics like NPS, CSAT, and CES.
GetFeedback Pros
Easy-to-use survey builder.
Seamless integration with Salesforce.
Customizable survey templates.
Cons of GetFeedback
Offers limited customization in lower-tier plans compared to other Delighted alternatives.
Occasional syncing issues with Salesforce.
Higher cost compared to some Delighted competitors.
GetFeedback Pricing
GetFeedback pricing is available upon request.
7. Zonka Feedback
Zonka Feedback is an intuitive customer feedback and survey platform designed to enhance customer satisfaction and experience. It offers comprehensive solutions for businesses to gather feedback through web surveys, email surveys, SMS surveys, and offline surveys.
With powerful analytics and real-time insights, Zonka Feedback enables companies to understand customer needs, measure satisfaction through Net Promoter Score, Customer Effort Score, and Customer Satisfaction Score, and close the feedback loop to create exceptional customer experiences.
This survey software is ideal for businesses seeking to improve customer engagement and loyalty.
Zonka Feedback Features
Provides immediate insights into survey responses for businesses to act quickly on feedback.
Supports web surveys, email surveys, SMS surveys, and offline surveys for comprehensive feedback collection.
Features skip logic to create personalized and relevant survey paths for respondents.
Offers a variety of pre-built templates for different survey types.
Zonka Feedback Pros
Easy to use with a user-friendly interface.
Provides detailed analytics and real-time insights.
Supports multiple survey channels (web, email, SMS, offline).
Customizable survey templates.
Zonka Feedback Cons
Limited customization options for advanced users compared to similar Delighted alternatives such as 1Flow.
May have occasional technical issues.
Higher pricing compared to some Delighted competitors.
8. SurveySparrow
SurveySparrow is an enterprise survey software designed to enhance customer satisfaction and customer experience by enabling companies to listen carefully to their audience.
It offers solutions for collecting feedback through conversational surveys that feel more engaging and less like traditional forms.
With a focus on improving customer experience, employee experience, and product experience, SurveySparrow is tailored for businesses looking to gain valuable insights and drive meaningful improvements across different aspects of their operations. This makes it one of the key Delighted alternatives on the market today.
SurveySparrow Features
Conversational surveys that mimic human conversations to make feedback collection more engaging.
Facilitates comprehensive assessments to improve employee experience.
NPS surveys help measure customer loyalty and improve customer experience.
Enables data collection even without internet access, ideal for fieldwork.
SurveySparrow Pros
User-friendly interface.
Multi-channel survey distribution.
Strong integration capabilities.
Customizable templates.
SurveySparrow Cons
Limited advanced analytics.
Some users have reported occasional glitches with mobile surveys.
Higher pricing for premium features compared to other Delighted alternatives.
Limited question types in lower plans.
SurveySparrow Pricing
SurveySparrow pricing is available upon request.
9. Refiner
Refiner is a survey software designed specifically for SaaS and digital products. It enables companies to enhance customer satisfaction through perfectly timed microsurveys.
The platform allows businesses to launch customizable in-product surveys, mobile surveys, website surveys, and email surveys as well. It is built for teams looking to gather real-time feedback from users directly within their apps or websites.
By utilizing Refiner’s in-product surveys, companies can capture insights at critical moments, helping them improve user experience and make data-driven decisions.
Refiner Features
You can easily design and deploy in-product surveys tailored to specific user segments to collect relevant feedback.
Through mobile surveys, companies can reach users on mobile devices with responsive surveys that fit seamlessly into the mobile experience.
Website surveys allow companies to engage visitors on their website through targeted surveys that appear at the right moment, capturing valuable insights.
Users can send automated email surveys to your users which allows you to gather feedback even when they’re not using your product.
Refiner Pros
It’s easy to set up and use, making it accessible to teams without technical expertise.
Ability to segment users for more relevant and actionable insights.
Immediate access to feedback for quick responses to customer needs.
Integrates with various tools to enhance workflow efficiency.
Cons of Refiner
Limited free plan compared to other Delighted alternatives.
Has a steep learning curve
Has survey customization limits
Can be expensive for small businesses when requiring full feature access.
Refiner Pricing
Refiner pricing starts at $99 per month, starting at 5,000 monthly active users.
10. SurveySenum
SurveySensum is an enterprise customer feedback platform for companies to measure and take action on customer satisfaction through NPS, CSAT, and CES surveys.
It allows businesses to understand the customer journey and enhance their overall customer experience.
SurveySensum is tailored for enterprises seeking to optimize their customer satisfaction strategies by leveraging comprehensive survey tools that deliver actionable insights.
SurveySensum Features
Real-time feedback collection through NPS, CES, and CSAT surveys enables quick responses to improve your customer experience.
Automated survey distribution across multiple channels, ensuring broad customer reach.
Integrates with CRM systems to streamline the process of acting on customer feedback.
SurveySensum Pros
Easy integration with existing systems.
Comprehensive customer journey tracking.
Real-time feedback to improve customer satisfaction.
Automated, customizable surveys.
SurveySensum Cons
Pricing may be high for smaller businesses.
Limited offline survey capabilities.
Some users report occasional issues with survey customization.
Complex setup for advanced features.
Learning curve for new users.
SurveySensum Pricing
SurveySensum offers a free plan with limited features. Pricing starts at $124 per month for up to 250 responses (billed at $1,488 annually).
Conclusion
There you have it. 10 best Delighted alternatives to help you launch effective surveys and enhance customer satisfaction.
After exploring various alternatives to Delighted, 1Flow stands out as the best overall option. The software offers a comprehensive suite of features that not only simplify the feedback collection process but also enhance user engagement through its intuitive interface.
Unlike Delighted, which has been criticized for its limited automation and reporting capabilities, 1Flow excels in providing robust analytics and seamless integration with other platforms, making it easier for businesses to derive actionable insights from customer feedback.
Additionally, 1Flow's flexible pricing plans cater to businesses of all sizes, ensuring that you get maximum value without breaking the bank. If you’re seeking a powerful, user-friendly alternative to Delighted, 1Flow is undoubtedly the top choice.
Sign up a free account on 1Flow and boost your customer satisfaction levels!
If the recent statistics are anything to go by, then today’s customers value customer satisfaction more than ever. They want good quality products and better customer service.
So how do you know if your business/product is hitting all the marks?
The answer is simple; you need robust online survey software that can help you gather actionable customer feedback, and analyze it efficiently to help you understand your customer satisfaction levels.
Delighted is one of the platforms that have become popular in gathering customer feedback. Known for its simple and user-friendly interface, the software offers features like NPS surveys, CSAT surveys, and real-time feedback collection.
However, despite its strengths, some users find it lacks the depth and flexibility needed for comprehensive customer insights.
For businesses seeking a more affordable platform with robust analytics, customization, or a broader range of survey types, Delighted may not always meet the mark.
In this guide, we will explore the 10 best Delighted alternatives for 2024. These platforms offer diverse functionalities and features that can provide valuable insights into customer satisfaction and experience.
What is Delighted?
Delighted is a customer feedback platform designed to enhance the customer experience through a streamlined and user-friendly interface.
This customer survey tool enables businesses to gather real-time customer insights by utilizing NPS surveys, Customer effort score surveys, and Customer satisfaction surveys.
It supports customer support by providing detailed analytics on customer service interactions and identifying key customer issues.
Ideal for customer service reps and customer service agents, Delighted helps improve the user experience by allowing quick responses to feedback.
Whether it's tracking satisfaction or understanding effort levels, Delighted serves as a vital tool for businesses looking to optimize their customer feedback processes and deliver exceptional customer experiences.
Why Look For Delighted Alternatives?
Here are some of the reasons users explore Delighted alternatives based on multiple customer reviews on G2 and other review websites:
i. Limited Reporting Features
Delighted's customer survey tools often fall short of providing comprehensive reporting features. The tool offers limited features for users seeking in-depth customer response analysis as well.
This lack of detailed reports can hinder sales teams from gaining valuable insights into their interactions with customers.
ii. Survey Customization Issues
Many users express frustration with the customer feedback platform's restricted customization options. The inability to tailor surveys to specific needs, such as branding or question types, limits the potential for gathering diverse survey responses.
iii. Prone to Server Downtimes
Some users report that Delighted occasionally experiences server downtimes, which disrupts the flow of collecting customer responses.
These interruptions can be detrimental to sales teams relying on timely feedback for decision-making. The inconsistency in uptime drives businesses to consider a Delighted alternative with more reliable server performance.
iv. Absence of Detailed Reports and Insights
The absence of detailed reporting and insights is a significant drawback for users needing granular data. While Delighted provides basic metrics, the lack of in-depth analysis tools can leave teams wanting more comprehensive insights from customer feedback.
Due to these limitations, users are searching for an alternative platform that offers advanced analytics and reporting capabilities.
v. Integration Issues with Third-Party Tools
Integration challenges with certain third-party tools have been highlighted in many customer reviews.
These issues can create roadblocks in streamlining workflows, especially for sales teams that rely on seamless data integration across platforms.
v. Limited Free Plan
Delighted's limited free plan is another to look for alternative customer feedback solutions. The restrictive nature of the free tier, particularly in terms of the number of surveys and survey responses, can be a significant barrier for small businesses and startups.
This is especially true for customer service organizations looking for more extensive feedback tools that offer more generous free plans or affordable upgrades.
vi. Limited Survey Responses and Higher Pricing Plans
For many businesses, the cap on the number of survey responses available under Delighted's plans, combined with higher pricing, can be prohibitive. This constraint can limit the volume of feedback collected, affecting the quality of customer interaction data.
Top 10 Delighted Alternatives for You
1Flow
Qualtrics
Survicate
SurveyMonkey
Qualaroo
GetFeedback
Zonka Feedback
SurveySparrow
Refiner
SurveySenum
Here are the top Delighted alternatives in detail:
1. 1Flow
Imagine if there was a way to understand what your customers want and why they churn so that you could launch strategies to gain loyal customers. With 1Flow, it’s possible.
This survey tool is the best Delighted alternative for a couple of reasons.
1Flow is an AI-powered, in-product survey software tailored for SaaS and mobile apps that enables companies to gather actionable insights by automatically surveying users during their interactions with the app and website.
Trusted by over 500 B2C and B2B software companies, 1Flow helps businesses understand user needs and reasons for churn.
The online survey software allows companies to target surveys based on user actions and attributes, ensuring the collection of the most relevant feedback.
Struggling with writer’s block? Utilize 1Flow AI to create customized surveys with design that matches your brand in seconds. All you need to do is to state your survey goal, choose a tone and the tool will do its magic.
What’s more? Users can embed images, GIFs, and videos to create highly engaging, mobile-first surveys, plus surveys can be localized in over 30 languages, making the platform a world-leading customer feedback platform.
Solutions Offered by 1Flow
Here are the different types of surveys you can create with this software:
In-app surveys: The software enables companies to gather customer insights directly within the app. These surveys are triggered by specific user actions or inactions, providing valuable insights into user behavior and preferences.
NPS surveys: Through Net Promoter Score (NPS) surveys companies can measure customer loyalty by asking users how likely they are to recommend the product to others. These surveys provide actionable feedback on customer satisfaction and areas needing improvement.
CSAT surveys: Companies can create Customer Satisfaction (CSAT) surveys to gauge user satisfaction with specific aspects of the product or service.
CES surveys: Customer Effort Score (CES) surveys assess how easy it is for customers to interact with the company and its products. These surveys help identify friction points in the customer journey, allowing businesses to streamline processes and improve the overall customer experience.
Why Companies Choose 1Flow
Here are the main reasons why hundreds of B2B and B2C companies trust 1Flow:
AI-powered survey creation: With AI, users can quickly generate personalized surveys tailored to specific user segments. This feature ensures that survey questions are relevant and engaging.
Targeted surveys: 1Flow allows surveys to be targeted based on user actions and attributes. This means surveys can be shown to users at the right time.
Customizable design: The platform offers extensive customization options for survey design. Users can match surveys to their brand aesthetics by adjusting colors, fonts, and layouts, and by embedding images, GIFs, and videos to create engaging surveys that capture attention.
Localization: Surveys can be localized in over 30 languages, making it easy to gather feedback from a global user base.
Integration and automation: The platform integrates seamlessly with other tools and platforms, allowing for automated survey deployment and feedback collection.
Pros of 1Flow
The intuitive drag-and-drop interface makes it easy to create and deploy surveys.
Extensive customization options enable companies to create branded, highly engaging surveys.
AI-powered survey creation saves time and enhances personalization.
Targeted surveys enable companies to target specific user segments which increases the relevance of feedback collected.
Cons of 1Flow
Despite its ease of use, some 1Flow features may have a learning curve for new users.
Some users report challenges with exporting data in preferred formats.
1Flow Pricing
1Flow offers an unlimited 14-day free trial. Pricing starts at $250 per month for unlimited surveys and messages.
2. Qualtrics
Qualtrics is a leading online survey software designed for businesses to enhance customer and employee experiences. It offers solutions for feedback management, helping companies gather insights through customer experience surveys, feedback questionnaires, and detailed research projects.
Specifically, the software is designed for effective customer service teams, sales teams, and organizations aiming to improve customer relationships and user experience.
Qualtrics Key Features
The software helps companies collect and analyze customer feedback across various channels to improve interactions with customers.
Users can create personalized surveys to capture in-depth insights on customer experience.
Provides diverse question types for tailored feedback collection.
Pros of Qualtrics
Comprehensive feedback management.
Versatile question types.
Integrates well with CRM tools.
Cons of Qualtrics
Higher cost compared to other Delighted alternatives.
Has a steep learning curve for new users.
Limited customization in lower-tier plans.
Qualtrics Pricing
Qualtrics pricing is available upon request.
3. Survicate
Survicate is an online survey software and one of the popular Delighted alternatives designed for companies to gather meaningful customer feedback through various channels. It provides a user-friendly, drag-and-drop interface that allows users to create surveys without coding.
Survicate helps companies understand customer satisfaction, address customer issues, and reduce customer churn by offering solutions like email surveys, link surveys, website surveys, -n-product surveys, and mobile app surveys.
It is particularly useful for businesses aiming to improve customer relationships and enhance interactions with customers, making it a solid alternative to Delighted.
Survicate Features
Net Promoter Score (NPS) surveys help gauge customer loyalty and satisfaction.
Email Surveys allow for direct and personalized customer feedback.
In-product surveys capture customer responses during product interactions.
Website Surveys target customers while they browse, enhancing engagement.
Survicate Pros
Easy-to-use drag-and-drop survey builder.
Survey distribution via multiple channels.
Quick deployment of surveys across different platforms.
Survicate Cons
Limited features compared to some Delighted competitors such as 1Flow.
Basic reporting tools.
Integration with some third-party apps can be complex.
Survicate Pricing
Survicate offers a free plan with limited features. Pricing starts at $386 per month (billed at $4626 annually).
4. SurveyMonkey
SurveyMonkey is an online survey software that enables businesses to create online surveys and forms to gather valuable information and feedback from customers, employees, and target markets.
It also offers solutions for collecting feedback through web links, email, or embedded forms on websites.
Designed for companies of all sizes, SurveyMonkey helps customer service reps as well as customer service agents enhance interactions with customers, improve the customer experience, and foster customer loyalty. It is one of the viable Delighted alternatives for those seeking versatile survey tools.
SurveyMonkey Features
Customizable online forms and feedback forms for targeted feedback collection.
Wide range of survey questions, including multiple-choice, rating scales, and open-ended questions.
App surveys for gathering mobile feedback to understand the customer journey.
Offline surveys for collecting data in areas without internet access.
SurveyMonkey Pros
Easy-to-use survey builder.
Integration with various platforms.
Multiple survey templates.
Strong customer support.
SurveyMonkey Cons
Limited features in the free plan compared to other Delighted alternatives in the list
High pricing for advanced features.
Occasional glitches in offline surveys.
SurveyMonkey Pricing
SurveyMonkey offers a free plan with limited capabilities. Pricing starts at $25 per user per month (billed at $900 per 3 users annually).
5. Qualaroo
Qualaroo is a user research and customer feedback platform designed to help companies gather insights from users during their interactions with websites or apps.
It’s another popular Delighted alternative that enables businesses to conduct targeted surveys at critical moments of customer interaction, providing valuable data for improving user experience and strengthening customer relationships.
Qualaroo is ideal for organizations focused on enhancing customer satisfaction, reducing customer churn, and supporting sales teams by capturing open-ended feedback and understanding customer responses in real-time.
Qualaroo Features
Nudge surveys allow users to engage customers during key moments which enhances customer feedback and user experience.
The platform offers precise survey targeting based on behavior for more meaningful interactions with customers.
With AI-driven insights, Qualaroo helps interpret open-ended feedback to better understand customer needs.
Users can easily integrate Qualaroo with your website, app, or product for consistent customer feedback across platforms.
Qualaroo Pros
Qualaroo helps companies target specific user segments
The platform offers customization options for surveys.
It enables companies to gather real-time feedback.
Has a user-friendly interface for the easy creation of surveys
Qualaroo Cons
Some users have reported limited reporting functionalities with Qualaroo.
The platform does not currently support cloning desktop nudges to mobile, which can be a drawback for businesses targeting mobile users.
Qualaroo is considered relatively expensive compared to similar Delighted alternatives.
Qualaroo Pricing
Qualaroo offers a free plan with limited functionalities. Pricing starts at $19.99 per hundred responses per month (billed at $239.88 annually for up to 1200 responses)
6. GetFeedback
GetFeedback is a customer experience (CX) platform designed to help companies gather real-time feedback through surveys across multiple channels, including email, SMS, websites, and mobile apps.
It's tailored for organizations looking to enhance their CX programs by capturing insights that can be quickly acted upon.
With seamless Salesforce integration, GetFeedback allows businesses to personalize surveys using customer data and measure customer satisfaction through Net Promoter Score® (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) metrics.
GetFeedback Features
GetFeedback enables users to collect feedback across email, SMS, websites, and mobile apps to reach customers wherever they are.
Users can personalize surveys and automate feedback workflows using customer data from Salesforce.
With it, you can monitor customer loyalty and satisfaction through integrated metrics like NPS, CSAT, and CES.
GetFeedback Pros
Easy-to-use survey builder.
Seamless integration with Salesforce.
Customizable survey templates.
Cons of GetFeedback
Offers limited customization in lower-tier plans compared to other Delighted alternatives.
Occasional syncing issues with Salesforce.
Higher cost compared to some Delighted competitors.
GetFeedback Pricing
GetFeedback pricing is available upon request.
7. Zonka Feedback
Zonka Feedback is an intuitive customer feedback and survey platform designed to enhance customer satisfaction and experience. It offers comprehensive solutions for businesses to gather feedback through web surveys, email surveys, SMS surveys, and offline surveys.
With powerful analytics and real-time insights, Zonka Feedback enables companies to understand customer needs, measure satisfaction through Net Promoter Score, Customer Effort Score, and Customer Satisfaction Score, and close the feedback loop to create exceptional customer experiences.
This survey software is ideal for businesses seeking to improve customer engagement and loyalty.
Zonka Feedback Features
Provides immediate insights into survey responses for businesses to act quickly on feedback.
Supports web surveys, email surveys, SMS surveys, and offline surveys for comprehensive feedback collection.
Features skip logic to create personalized and relevant survey paths for respondents.
Offers a variety of pre-built templates for different survey types.
Zonka Feedback Pros
Easy to use with a user-friendly interface.
Provides detailed analytics and real-time insights.
Supports multiple survey channels (web, email, SMS, offline).
Customizable survey templates.
Zonka Feedback Cons
Limited customization options for advanced users compared to similar Delighted alternatives such as 1Flow.
May have occasional technical issues.
Higher pricing compared to some Delighted competitors.
8. SurveySparrow
SurveySparrow is an enterprise survey software designed to enhance customer satisfaction and customer experience by enabling companies to listen carefully to their audience.
It offers solutions for collecting feedback through conversational surveys that feel more engaging and less like traditional forms.
With a focus on improving customer experience, employee experience, and product experience, SurveySparrow is tailored for businesses looking to gain valuable insights and drive meaningful improvements across different aspects of their operations. This makes it one of the key Delighted alternatives on the market today.
SurveySparrow Features
Conversational surveys that mimic human conversations to make feedback collection more engaging.
Facilitates comprehensive assessments to improve employee experience.
NPS surveys help measure customer loyalty and improve customer experience.
Enables data collection even without internet access, ideal for fieldwork.
SurveySparrow Pros
User-friendly interface.
Multi-channel survey distribution.
Strong integration capabilities.
Customizable templates.
SurveySparrow Cons
Limited advanced analytics.
Some users have reported occasional glitches with mobile surveys.
Higher pricing for premium features compared to other Delighted alternatives.
Limited question types in lower plans.
SurveySparrow Pricing
SurveySparrow pricing is available upon request.
9. Refiner
Refiner is a survey software designed specifically for SaaS and digital products. It enables companies to enhance customer satisfaction through perfectly timed microsurveys.
The platform allows businesses to launch customizable in-product surveys, mobile surveys, website surveys, and email surveys as well. It is built for teams looking to gather real-time feedback from users directly within their apps or websites.
By utilizing Refiner’s in-product surveys, companies can capture insights at critical moments, helping them improve user experience and make data-driven decisions.
Refiner Features
You can easily design and deploy in-product surveys tailored to specific user segments to collect relevant feedback.
Through mobile surveys, companies can reach users on mobile devices with responsive surveys that fit seamlessly into the mobile experience.
Website surveys allow companies to engage visitors on their website through targeted surveys that appear at the right moment, capturing valuable insights.
Users can send automated email surveys to your users which allows you to gather feedback even when they’re not using your product.
Refiner Pros
It’s easy to set up and use, making it accessible to teams without technical expertise.
Ability to segment users for more relevant and actionable insights.
Immediate access to feedback for quick responses to customer needs.
Integrates with various tools to enhance workflow efficiency.
Cons of Refiner
Limited free plan compared to other Delighted alternatives.
Has a steep learning curve
Has survey customization limits
Can be expensive for small businesses when requiring full feature access.
Refiner Pricing
Refiner pricing starts at $99 per month, starting at 5,000 monthly active users.
10. SurveySenum
SurveySensum is an enterprise customer feedback platform for companies to measure and take action on customer satisfaction through NPS, CSAT, and CES surveys.
It allows businesses to understand the customer journey and enhance their overall customer experience.
SurveySensum is tailored for enterprises seeking to optimize their customer satisfaction strategies by leveraging comprehensive survey tools that deliver actionable insights.
SurveySensum Features
Real-time feedback collection through NPS, CES, and CSAT surveys enables quick responses to improve your customer experience.
Automated survey distribution across multiple channels, ensuring broad customer reach.
Integrates with CRM systems to streamline the process of acting on customer feedback.
SurveySensum Pros
Easy integration with existing systems.
Comprehensive customer journey tracking.
Real-time feedback to improve customer satisfaction.
Automated, customizable surveys.
SurveySensum Cons
Pricing may be high for smaller businesses.
Limited offline survey capabilities.
Some users report occasional issues with survey customization.
Complex setup for advanced features.
Learning curve for new users.
SurveySensum Pricing
SurveySensum offers a free plan with limited features. Pricing starts at $124 per month for up to 250 responses (billed at $1,488 annually).
Conclusion
There you have it. 10 best Delighted alternatives to help you launch effective surveys and enhance customer satisfaction.
After exploring various alternatives to Delighted, 1Flow stands out as the best overall option. The software offers a comprehensive suite of features that not only simplify the feedback collection process but also enhance user engagement through its intuitive interface.
Unlike Delighted, which has been criticized for its limited automation and reporting capabilities, 1Flow excels in providing robust analytics and seamless integration with other platforms, making it easier for businesses to derive actionable insights from customer feedback.
Additionally, 1Flow's flexible pricing plans cater to businesses of all sizes, ensuring that you get maximum value without breaking the bank. If you’re seeking a powerful, user-friendly alternative to Delighted, 1Flow is undoubtedly the top choice.
Sign up a free account on 1Flow and boost your customer satisfaction levels!
Improve your product with better customer insights
Analytics tools tell you what a user does, but not why they are doing it. Our customizable in-product microsurveys give you all the answers you need to make great product decisions.
Related posts
Customer Feedback
|
August 29, 2024
10 Best Qualaroo Alternatives To Choose From in 2024
Explore the 10 best Qualaroo alternatives for creating stunning surveys to collect and analyze customer feedback and improve customer satisfaction.
Customer Feedback
|
August 28, 2024
12 GetFeedback Alternatives To Look For in 2024
Seeking GetFeedback alternatives? Check out our top picks to uncover the best survey tools to enhance your customer feedback process now.
Customer Feedback
|
August 28, 2024
10 Best Delighted Alternatives To Look For in 2024
Explore the best Delighted alternatives to find the perfect software for your needs. Dive into our top picks and transform your customer satisfaction strategies.
Get started with a free trial
We offer a 14-day unlimited use free trial - no credit card required.