12 GetFeedback Alternatives To Look For in 2024

If you’re looking for GetFeedback alternatives or competitors to streamline your customer experience management efforts, we’ve got you covered.

GetFeedback is a popular experience management platform that helps companies design surveys, and collect and analyze user feedback to deliver better experiences across the customer journey. 

However, the platform isn’t a perfect fit for all types of business. Besides its higher pricing plans, the platform offers limited survey customization options. 

So what’s the best GetFeedback alternative for your specific business?

In this article, we’ll explore twelve competitors of GetFeedback that can help you deliver unmatched customer experiences by providing you with actionable insights about your customers.

But before that…

What is GetFeedback?

GetFeedback is a customer experience management solution that helps businesses gather and analyze feedback from customers and employees. 

As a CX platform, it provides tools to create customer surveys, email surveys, and app surveys, making it versatile for collecting user feedback. 

The experience management platform allows companies to manage customer and employee feedback, enhancing overall user experience. 

With tools like GetFeedback CX, businesses can track customer satisfaction and handle negative feedback management effectively. 

This feedback tool is ideal for organizations seeking to improve their customer experience through actionable insights. It supports seamless integration with other systems and offers robust analytics to refine business strategies based on real-time data.

Why Look For GetFeedback Alternatives?

There are multiple reasons users explore GetFeedback competitors but the key reasons include:

i. Limited Integration Options

One of the primary concerns with GetFeedback is its limited integration capabilities. While it supports some third-party integrations, users have found the available options insufficient compared to other customer survey alternative tools. 

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This limitation can hinder seamless data flow between GetFeedback and other platforms, complicating workflow automation and data analysis.

ii. Pricing Plans and Value

For many users, GetFeedback's pricing plans do not offer sufficient value for money. Although it provides a range of features, its cost is relatively high, especially for smaller businesses or those seeking more comprehensive survey software. 

This can make it challenging to justify the investment, especially when considering alternative platforms that offer similar or more extensive features at a lower cost.

iii. Limited Customization in the Survey Builder

While GetFeedback offers some customization options, they are limited compared to alternative survey software. 

The predefined templates and themes can feel restrictive, and the lack of flexibility in design and content customization can prevent businesses from fully aligning the survey experience with their brand identity. ​

iv. Customer Service and Support

While GetFeedback generally provides satisfactory customer service, some users have reported issues with responsiveness and resolution times. 

The support team's ability to handle complex inquiries or provide timely assistance can be inconsistent, leading to frustrations for users who need quick solutions to issues, especially during critical survey deployments.

v. Limited Features for Employee Engagement

For organizations looking to use GetFeedback to enhance employee experience and engagement, the platform may not offer comprehensive features as needed to achieve it. 

Customers have noted the absence of advanced features like video responses and mobile-friendly options, which can be essential for capturing in-depth employee feedback across various channels.

These drawbacks highlight some areas where GetFeedback may fall short compared to other customer survey alternative tools. 

When evaluating the GetFeedback alternatives platform, consider these factors in conjunction with specific business needs to find the best fit.

Top 12 GetFeedback Alternatives for Negative Feedback Management

• 1Flow

• Zonka Feedback

• SurveySensum

• Qualaroo

• Qualtrics

• SurveyMonkey

• AskNicely

• SurveySparrow

• Survicate

• Feedbackify

• UXtweak

• QuestionPro

Here are the viable GetFeedback alternatives and competitors to consider for your customer feedback management strategy.

1. 1Flow

1Flow is the market-leading survey software used by companies to collect actionable user insights to understand what customers want and why they churn.

As an AI-powered customer satisfaction survey software, 1Flow enables companies to gather customer feedback seamlessly through in-app surveys, NPS surveys, CSAT surveys, and CES surveys. 

Trusted by over 500 B2C and B2B software companies, this platform excels in capturing real-time insights from users as they interact with apps or websites. Specifically, the platform is designed for businesses aiming to make data-driven decisions, enhance the customer journey, and improve customer happiness. 

By providing valuable insights and extensive customization options, 1Flow enables companies to design engaging, professional surveys that inform strategic choices.

Why 1Flow is the Best GetFeedback Alternative

1Flow offers an array of features that make it the prominent GetFeedback competitor. Here are a few key features of the platform:

• In-app surveys: In-app surveys are a core feature of 1Flow that allows companies to collect feedback automatically within their mobile apps or web applications. This feature enables businesses to capture the real-time thoughts and feelings of users, leading to more accurate and relevant data. It enables companies to engage users at the moment of experience. As a result, companies gather actionable user insights which helps them address issues promptly to improve the overall user experience.

• AI-powered survey tool: The platform leverages AI to create surveys that adapt to user responses, ensuring relevant questions are asked. This AI-powered approach not only personalizes the survey experience but also enhances data accuracy. 

• Custom reports: Customizable reports are another significant feature of 1Flow that makes it a viable GetFeedback alternative. They allow companies to tailor their data presentation to suit specific needs. These reports provide real-time analytics and valuable insights which makes it easier for businesses to track customer feedback and identify trends.

• Real-time dashboard: 1Flow’s real-time dashboard offers an intuitive interface for monitoring survey results as they come in. This feature provides instant visibility into customer feedback, enabling quick responses to any emerging issues. The real-time insights facilitate a proactive approach to managing customer satisfaction and ensuring that any unhappy customers are promptly addressed.

• Third-party integrations: 1Flow supports popular integrations with other tools and platforms, enhancing its utility as a comprehensive survey software. These third-party integrations allow companies to streamline their workflow and incorporate survey data into their broader analytics ecosystem.

1Flow Pros

• Intuitive user interface: Customers appreciate 1Flow’s easy-to-navigate interface, which simplifies the process of creating and managing surveys.

• Extensive customization options: The survey tool allows users to customize surveys to meet specific needs to enhance the relevance and engagement of surveys.

• Real-time insights: The platform provides immediate feedback and insights, which allows companies to respond quickly to user input.

• Comprehensive survey features: The variety of survey types and features available ensures that all customer feedback needs are met.

• Actionable user insights: 1Flow helps in deriving actionable insights from survey data, aiding in improving customer satisfaction and making data-driven decisions.

Cons of 1Flow

• Learning curve: Some users find the initial setup and learning process to be somewhat steep, especially for those new to survey software. To solve this, 1Flow offers a quick start guide for beginners.

• Limited offline capabilities: The platform primarily functions online, which can be a limitation for gathering feedback in offline environments.

1Flow Pricing

1Flow offers a 14-day free trial. Pricing starts at $250 for unlimited surveys plus messages.

2. Zonka Feedback

Zonka Feedback is a customer feedback and experience management software designed to help companies measure and improve customer experience. It enables businesses to collect real-time feedback from customers, users, visitors, patients, and employees, using metrics like CSAT, CES, and NPS. 

The customer experience software features a user-friendly, no-code survey builder that allows for the creation and customization of white-labeled surveys, forms, polls, and quizzes. 

Zonka Feedback supports over 30 types of survey questions, including NPS, CES, CSAT, Likert Scale, and more.

Zonka Feedback Features

The software offers a handful of key features including:

• A drag-and-drop form builder that enables users to effortlessly create and customize surveys without any coding knowledge.

• Real-time feedback collection for businesses gather immediate insights and improve the customer experience.

• Multichannel survey distribution including web surveys, email surveys, SMS surveys, and offline surveys for comprehensive feedback collection.

Zonka Feedback Pros

• It offers a wide variety of survey questions, including advanced metrics like NPS and CSAT.

• The platform’s real-time feedback and in-depth insights facilitate better customer experience management.

• The software’s white-labeling option supports survey branding and customization.

Zonka Feedback Cons

• Some users find the interface slightly outdated compared to other GetFeedback alternatives like 1Flow.

• Some users have reported occasional bugs and technical issues when using the software.

• It has higher pricing plans compared to other alternatives to GetFeedback.

Zonka Feedback Pricing

Zonka Feedback offers a 14-day free trial. Pricing starts at $79 per 3 users per month.

3. SurveySensum

SurveySensum is a customer feedback management software designed to enhance customer experience through NPS, CES, and CSAT surveys. 

It provides businesses with insights into the most impacted touchpoints in the customer journey, enabling them to take actionable steps to improve customer satisfaction and happiness. 

The platform is tailored for companies aiming to elevate their customer experience management through effective customer journey mapping and comprehensive user surveys.

SurveySensum Features

Key features of SurveySensum include:

• The platform offers real-time feedback collection for companies to quickly address issues and improve customer satisfaction.

• Automated survey distribution allows users to effortlessly send online surveys through various channels, ensuring broad reach and high response rates.

• Users can utilize robust analytics to gain deep insights into customer experience and identify improvement areas.

• It offers customizable survey templates that can be tailored to meet specific needs.

Pros of SurveySensum

• User-friendly interface

• Efficient customer journey mapping

• Real-time feedback analysis

• Multi-channel survey distribution

• Customizable survey options

Cons of SurveySensum

• Limited integration options

• High cost for advanced features

• Occasional lag in reporting tools

SurveySensum Pricing

SurveySensum offers a free forever plan with limited features. Pricing starts at $124 for up to 250 responses per month.

4. Qualaroo

Qualaroo is a user research and customer feedback software designed for businesses to gather insights from visitors while they are on their website or app. The platform offers features for collecting real-time feedback, making it ideal for understanding user experiences and customer satisfaction. 

It supports both web and mobile app environments, allowing businesses to conduct mobile surveys and gather actionable user insights. This feedback software helps companies enhance their digital products by providing timely and relevant customer feedback.

Qualaroo Features

Here are a few notable features of Qualaroo:

• Qualaroo allows businesses to create targeted surveys that pop up at the right moment, ensuring relevant feedback collection.

• It offers over 10 diverse question types for tailored feedback collection suited to specific needs.

• The platform offers advanced targeting based on user behavior, location, and other criteria for precise user feedback collection.

Qualaroo Pros

• Easy customization of surveys

• Real-time feedback collection

• User-friendly interface

• Excellent customer support

Qualaroo Cons

• Qualaroo offers limited response options in some survey types.

• Potentially higher pricing compared to other GetFeedback alternatives like 1Flow.

• Some users report a learning curve for advanced features.

Qualaroo Pricing

Qualaroo offers a free forever plan with limited features/capabilities. Pricing starts at $39.99 for up to 100 responses per month.

5. Qualtrics

Qualtrics is one of the renowned GetFeedback alternatives and digital customer experience software designed for enterprises to enhance customer and employee engagement. 

The XM platform helps companies conduct customer satisfaction surveys and experience analysis, providing valuable insights for optimizing the customer journey. 

It also supports employee engagement, ensuring a comprehensive approach to experience management. Qualtrics is ideal for organizations seeking to improve customer and employee experiences through advanced survey tools.

Qualtrics Features

Key features of Qualtrics include:

• Qualtrics offers website surveys and app surveys for gathering real-time feedback.

• It also facilitates customer journey mapping and optimization to understand and enhance user experiences.

• It has comprehensive customer feedback questionnaires tailored to diverse business needs.

Qualtrics Pros

• The platform offers customizable survey options

• Robust analytics and reporting tools

• Extensive integration capabilities with other software

• User-friendly interface for easy navigation.

• Good customer support and resources.

Qualtrics Cons

• High cost compared to other GetFeedback alternative platforms

• It has a steeper learning curve for new users

• Pricing can be expensive for small businesses

Qualtrics Pricing

Qualtrics pricing is available upon request.

6. SurveyMonkey

SurveyMonkey is a widely used online survey tool designed to create, distribute, and analyze engaging surveys. It is ideal for companies seeking to gather customer feedback, conduct market research, and measure employee satisfaction. 

The platform allows users to design custom surveys using a drag-and-drop interface and offers distribution via email, web links, or social media. 

It’s one of the notable GetFeedback alternatives that enable users to build engaging surveys with customizable templates and various question types, making it suitable for businesses, sales teams, and researchers looking to gather customer feedback efficiently.

SurveyMonkey Features

• The software enables users to create custom surveys that meet specific needs.

• The platform supports various question types to maintain respondent interest.

• Through real-time reporting, users can track responses and analyze data as they come in.

• SurveyMonkey connects with other tools for streamlined workflows.

SurveyMonkey Pros

• User-friendly interface

• Extensive template library

• Advanced analytics tools

• Flexible distribution options

SurveyMonkey Cons

• The software offers limited basic features in the free version.

• Pricing can be high for advanced plans compared to other GetFeedback alternatives.

SurveyMonkey Pricing

SurveyMonkey offers a free forever plan with limited features. Pricing starts at $25 per user per month (billed at 3 users annually).

7. AskNicely

AskNicely is a digital customer experience software for companies to enhance customer satisfaction and loyalty through real-time customer feedback. The platform automates feedback collection via conversational surveys, utilizing NPS and CSAT measurement programs delivered through email, SMS, and the web. It provides actionable insights that help businesses address customer concerns promptly.

AskNicely Features

Here are a few key features of AskNicely:

• Conversational surveys that reduce survey fatigue and enhance response quality.

• Real-time insights for immediate access to customer feedback, allowing for swift action and improvements.

• Automated workflows to streamline processes for analyzing and prioritizing feedback, ensuring effective team responses.

AskNicely Pros

• The software offers customizable surveys

• It provides survey reporting tools

• It facilitates real-time feedback collection

• Integration with CRM tools

AskNicely Cons

• Pricing may be high for smaller businesses compared to some GetFeedback alternatives like 1Flow.

• Some users report a learning curve for advanced features.

• The platform also offers limited customization options.

AskNicely Pricing

AskNicely pricing is available upon request.

8. SurveySparrow

SurveySparrow is an enterprise survey software for companies to enhance customer experience, employee experience, and product experience through engaging, conversational surveys. 

The platform facilitates the creation of highly interactive and chat-like surveys, improving response rates. It supports various channels like web, email, and SMS, ensuring broad reach and convenience. 

Key features include automation for survey distribution, real-time reporting, analytics to monitor responses, video surveys for richer feedback, and offline surveys for field data collection. SurveySparrow also offers NPS surveys and customer journey mapping, aiding in better insights and decision-making for businesses.

SurveySparrow Features

Here are some key SurveySparrow features:

• Conversational surveys to boost engagement and response rates.

• Automation tools for seamless survey distribution.

• Omni-channel distribution via web, email, SMS, and social networks to maximize reach.

• Support for video surveys and offline surveys.

SurveySparrow Pros

• SurveySparrow offers features for different survey types including NPS, CSAT, and CES surveys.

• The platform supports popular integrations with third-party tools.

• It supports multiple distribution channels.

SurveySparrow Cons

• Some users report limited advanced reporting features.

• The platform offers limited free plan features

SurveySparrow Pricing

SurveySparrow offers a 14-day free trial. Pricing is available upon request.

9. Survicate

Survicate is a customer feedback platform in the category of GetFeedback alternatives designed to collect insights through a variety of survey methods, including email surveys, link surveys, website feedback surveys, and in-product surveys. 

It offers tools like Net Promoter Score (NPS) and customer satisfaction surveys, enabling companies to enhance customer experience and engagement.

The platform integrates seamlessly with popular tools like Intercom, HubSpot, and Slack, making it easy to manage and respond to feedback. Survicate also supports mobile in-app surveys, allowing for flexible feedback collection.

Survicate Key Features

• Survicate offers customizable survey templates for various feedback needs.

• Integration with tools like Intercom and HubSpot for streamlined management.

• Ability to conduct website feedback surveys and in-product surveys.

• Handy reporting and analytics for actionable insights.

Survicate Pros

• Diverse survey methods including email, link, and in-product surveys

• Seamless integrations with major tools

• Comprehensive reporting and analytics

• Real-time feedback collection

Survicate Cons

• Limited customization options for some survey elements

• Higher pricing tiers may be costly for small businesses

• Some users report occasional integration issues

• To use the tool effectively, you have to purchase extra add-ons separately

Survicate Pricing

The software offers a free forever plan with limited capabilities. Pricing starts at $386 for up to 250 responses per month (billed at $4626 annually).

10. Feedbackify

Feedbackify is a digital customer experience software designed to capture real-time feedback from website visitors. It allows users to embed customizable feedback widgets on their websites for easy submission of opinions, issue reporting, and suggestions. 

Key features include configurable feedback forms, real-time data collection, detailed reporting, and support for various feedback types such as rating scales and text comments. This versatility helps businesses gauge user satisfaction and improve website performance effectively.

Feedbackify Features

• Configurable feedback forms to tailor surveys to meet specific business needs, enhancing relevance.

• Real-time data collection to gather instant feedback to quickly identify and address user concerns.

• Privacy by default for protecting user data while facilitating open communication.

Feedbackify Pros

• Customizable feedback forms for tailored data collection.

• Real-time feedback helps in immediate issue resolution.

• Versatile feedback types, including ratings and comments.

• Easy integration with websites.

Feedbackify Cons

• Basic design options may not suit all branding needs.

• Some users report occasional delays in feedback data.

Feedbackify 

Feedbackify offers a 15-day free trial. Pricing is available upon request.

11. UXtweak 

UXtweak is a user experience (UX) research platform that helps businesses gather feedback from website visitors through surveys. 

It provides an easy-to-use interface for creating and distributing surveys, and it supports surveys in 14 languages. Unlike most of the GetFeedback alternatives featured in this post, it focuses specifically on website surveys.

UXtweak Features

Let's look at some of the key features of UXtweak's survey tool:

• UXtweak offers a user-friendly interface for designing surveys, allowing you to gather feedback without any coding knowledge.

• The software supports various question formats, including multiple-choice, open-ended, and Likert scale questions, to tailor your surveys to your specific needs.

• It also provides visual reports that make it easy to understand and analyze the collected survey data.

UXtweak Pros

• Useful feedback tools for actionable insights.

• Visual heatmaps and session recordings enhance understanding.

• Easy integration with existing workflows.

• User-friendly interface for quick setup.

UXtweak Pros

• Limited customization options for surveys.

• Has a steep learning curve for advanced features.

• Higher cost compared to some alternatives.

UXtweak Pricing

UXtweak offers a free plan for one user with limited features. Pricing starts at 99€ per user per month.

12. QuestionPro

Lastly, in our list of GetFeedback alternatives is QuestionPro, a comprehensive survey software designed for businesses, researchers, and organizations seeking to gather and analyze feedback. 

This software offers versatile survey tools to create, distribute, and analyze surveys, including customer satisfaction, employee engagement, and market research surveys. It also provides robust features for customization, analytics, and reporting, making it suitable for various user needs.

QuestionPro Features

• Supports multiple languages to reach a diverse audience globally.

• QuestionPro surveys are optimized for mobile devices to ensure ease of access and completion.

• Users can create visually appealing surveys with multiple question types and personalized branding.

QuestionPro Pros

• Extensive customization options

• Strong analytical tools

• Multilingual support

• Integration with various platforms

QuestionPro Cons

• Can be complex for new users

• Higher cost for advanced features compared to other GetFeedback alternatives in the list

• Limited customer support options

QuestionPro Pricing

QuestionPro offers a free plan with limited features for one user per month. Pricing starts at $99 per user per month (billed at $1,188 annually).

Conclusion

That’s our list of top 12 GetFeedback alternatives. Each tool on our list offers unique strengths, from innovative survey features to user-friendly interfaces. However, if you're looking for the most comprehensive and versatile solution, 1Flow stands out as the best alternative. 

With its robust drag-and-drop form builder, customizable survey templates, and advanced analytics, 1Flow not only meets but exceeds the capabilities of GetFeedback.

Its seamless integration with various platforms and focus on delivering actionable insights make it an ideal choice for businesses aiming to elevate their customer experience. 

Sign up for a 14-day unlimited free trial to see how 1Flow can transform how you gather and leverage feedback.