Top 7 Survicate Alternatives to Check Out In 2024
Discover the top 7 Survicate alternatives in the market today for collecting and analyzing customer feedback to improve your products and customer experiences.
Survicate has been the go-to survey platform for customer feedback collection since its inception. However, while the platform offers powerful survey tools, it has some limitations that make people consider Survicate alternatives.
For instance, based on user reviews on G2, with Survicate you pay based on the number of surveys you send per year. A couple of other users have also complained about integration issues when using the platform and survey type limitations.
The good news?
Whether you're seeking a more budget-friendly option, a platform with advanced analytics, or something that integrates seamlessly with your existing software tools, there are plenty of Survicate competitors worth exploring.
In this post, we'll dive into the best alternatives to Survicate for efficient feedback collection to elevate your customer experience.
From intuitive user interfaces to robust reporting features and multiple survey types, these online survey tools provide everything you need to understand your target audience better and make informed business decisions.
Let’s get started.
What is Survicate?
Survicate is an online survey tool and customer feedback platform for businesses to collect and analyze feedback from their customers to improve their products, services, and customer experiences.
Survicate helps businesses understand their customers' needs, preferences, and experiences by collecting feedback through various surveys including:
Email surveys
Link surveys
Website feedback surveys
In-product surveys
Mobile in-app surveys
Why Consider Survicate Competitors?
Some key reasons businesses are looking for Survicate alternatives include:
Features: Some businesses might require more advanced features or specific functionalities that Survicate doesn't offer. For instance, if you need in-depth data analysis or integration with specific tools, you might find Survicate lacking.
Cost considerations: Survicate's pricing can be prohibitive for small to midsize businesses, particularly those that require advanced features that are only available at additional costs. For instance, the platform charges additional fees in its Business plan for add-ons for advanced exports and connectivity, multilingual surveys, Salesforce integration, and single sign-on (SSO).
Customization and flexibility: Businesses looking for extensive customization options or advanced survey features may find Survicate lacking compared to other platforms that offer greater flexibility in design and functionality. For instance, the tool doesn’t provide extensive design customizations. This might limit the ability to match a survey's design perfectly with a brand's unique style.
Integration limitations: While Survicate integrates with many popular tools and platforms (such as CRM, email marketing, and analytics tools), it still has limitations in terms of custom integrations. Businesses requiring highly customized integrations or those using less common software might find Survicate's integration options insufficient.
Data privacy and security: Companies concerned about data privacy and compliance might prefer alternatives that offer stronger security measures and privacy controls, which are critical for maintaining customer trust.
Ease of setup: 1Flow offers a streamlined setup process that allows users to start collecting feedback in minutes. This feature is particularly beneficial for midsize businesses that may lack extensive technical resources. The intuitive interface ensures that anyone can create and deploy surveys without prior experience, making it a practical choice among survey platforms.
Feedback granularity: Survicate may not provide the granularity needed for detailed user journey mapping, which can limit the depth of insights businesses can obtain from their feedback.
7 Best Survicate Alternatives and Competitors for 2024
1Flow
GetFeedback
Qualaroo
SurveyLab
Refiner
Zonka Feedback
Delighted
Here are the top Survicate alternatives, in detail.
1. 1Flow
1Flow is an advanced in-app survey tool that leverages AI to enhance user research and feedback collection. The software serves as an excellent alternative to Survicate, particularly for businesses seeking to gather valuable insights through engaging surveys across various platforms, including mobile apps and websites.
1Flow stands out among the top Survicate alternatives with its extensive customization options and modern design, offering a more user-friendly interface. Businesses can create beautiful surveys, including engaging in-app surveys, email surveys, and mobile surveys, all tailored to specific needs like customer feedback surveys or product surveys.
With 1Flow, users can create unlimited surveys that are not only visually appealing but also highly functional, providing real-time insights from survey responses.
Why 1Flow is the Best Survicate Alternative?
Here are the powerful features of 1Flow that make it the best Survicate alternative:
AI-powered survey generation: 1Flow utilizes AI to create personalized surveys in seconds, adapting questions based on user behavior and preferences. This capability allows businesses to deploy relevant questions that enhance customer engagement and improve survey responses.
User-friendly interface: It offers an intuitive survey creator, making it easy for users to design and deploy surveys without needing extensive technical skills. The drag-and-drop builder and pre-built templates simplify the process.
Extensive customization options: The platform offers extensive customization options for surveys, enabling businesses to design beautiful surveys that align with their brand identity. Users can choose from various question types and survey templates to create engaging and effective feedback surveys.
Real-time insights and reporting: It provides out-of-the-box reporting tools that deliver real-time insights into customer feedback. This feature allows product managers to analyze survey data quickly and make informed decisions to enhance customer satisfaction.
Survey templates for various customer satisfaction metrics: 1Flow provides pre-built survey templates for measuring NPS, CES, CSAT, and more. This extensive library helps organizations quickly set up multiple surveys to gather actionable user feedback.
Seamless integrations: The platform integrates effortlessly with popular tools like HubSpot, Segment, Zapier, Segment, and more, allowing businesses to streamline their survey processes and enhance their existing workflows.
Mobile-friendly design: 1Flow.ai is optimized for mobile surveys, ensuring that users can easily participate in feedback surveys via their smartphones. This mobile-first approach increases response rates and captures insights from a broader audience.
Pros of 1Flow
User-friendly interface: 1Flow provides an intuitive interface that allows users to create and manage surveys without technical skills.
Unlimited surveys: With the platform, businesses can launch unlimited surveys, providing flexibility in gathering feedback across various touchpoints.
Advanced segmentation: Users can segment their audience based on traits or actions, allowing for targeted and relevant surveys.
Multilingual surveys: 1Flow.ai supports multilingual surveys, making it suitable for global businesses. You can localize your surveys in 30+ languages.
Engaging survey types: The platform supports various survey types, including customer satisfaction surveys, product surveys, and feedback surveys.
Cons of 1Flow
Limited offline capabilities: 1Flow.ai primarily focuses on online surveys, which may not be suitable for businesses needing offline survey options.
Learning curve for advanced features: Some users may find the advanced features require a learning curve to fully utilize, especially those without sufficient technical knowledge.
Overall, 1Flow stands out with its powerful features and user-friendly design, making it a preferred choice for businesses seeking to enhance their survey strategies and gather valuable insights effectively.
1Flow Pricing
1Flow offers a transparent pricing plan with a 14-day free trial period. Pricing starts at $250 per month.
2. GetFeedback
GetFeedback is a customer experience platform designed to streamline customer feedback surveys and enhance user experience. The software provides a seamless way to collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps.
Unlike Survicate, GetFeedback offers stronger native integrations with Salesforce, which enables real-time insights for data-driven decisions. Its focus on real-time feedback collection and customer journey mapping makes it a powerful tool for customer experience management.
While Survicate is robust, GetFeedback provides a unique blend of features ideal for creating tailored customer satisfaction surveys, survey templates for NPS, CES, CSAT, digital and purchase experiences, and more.
Features of GetFeedback
Some of the notable GetFeedback features include:
Native integrations with Salesforce: GetFeedback offers native integrations with Salesforce which allows organizations to seamlessly sync customer feedback data with their CRM. This integration enhances the ability to create detailed customer journey maps and CX programs that provide valuable insights into customer satisfaction and loyalty.
Mobile surveys: GetFeedback supports optimized mobile surveys which ensures feedback collection is user-friendly across all devices. This feature is particularly useful for capturing real-time customer feedback from users on the go.
Real-time feedback collection and analysis: GetFeedback enables businesses to collect and analyze real-time feedback, which is critical for making quick, data-driven decisions. This feature helps in tracking customer satisfaction and improving user experience.
In-depth customer journey mapping: The platform provides tools for mapping the customer journey, offering insights into each touchpoint. This capability allows for a more comprehensive understanding of the customer experience, enabling better CX program development and customer experience management.
Pros of GetFeedback
Salesforce integration: The native integration with Salesforce enhances data management and customer relationship efforts.
User-friendly interface: GetFeedback features an intuitive design that simplifies survey creation and data analysis.
Reporting tools: The platform provides detailed analytics that helps businesses understand customer sentiments effectively.
Mobile optimization: Mobile surveys ensure higher engagement and feedback collection from users on the go.
Cons of GetFeedback
Limited customization limitations: GetFeedback has limited customization options for survey designs which may not meet all branding needs.
Learning curve for advanced features: While the interface is user-friendly, some advanced features may require additional time and technical knowledge to master.
GetFeedback Pricing
You must create an account on the platform to connect with the sales team and request pricing.
3. Qualaroo
Qualaroo is a customer & user feedback software designed to collect feedback in multiple ways from website visitors and customers. As a feedback collection platform, it allows small to midsize businesses to gain qualitative insights through website surveys.
The feedback tool delivers real-time insights which allows businesses to capture product feedback at the moment it matters most. With features like app surveys and sentiment analysis, it stands out as a valuable tool for gathering actionable insights that enhance user experience.
Qualaroo Features
Some notable features offered by Qualaroo include:
Pre-built Templates: Qualaroo provides pre-built survey templates. These templates cover different use cases, from customer satisfaction to user experience research. They help users quickly deploy surveys without needing to start creating a survey from scratch.
Targeting and segmentation: The tool offers targeting options that enable users to display surveys to specific segments of visitors based on various criteria, such as behavior, location, or demographic information.
Integration capabilities: Qualaroo integrates with other tools such as Slack, HubSpot, Zapier, Mailchimp, and Google Analytics. This helps businesses to streamline their feedback processes and incorporate insights into their existing workflows.
Real-time feedback collection: The tool helps businesses to collect feedback in real time. This is crucial for addressing customer concerns and improving satisfaction.
Customizable survey templates: Users can design surveys tailored to their specific needs by choosing from various question types and formats.
In-app surveys and mobile-friendly design: Qualaroo specializes in in-app surveys that can be seamlessly integrated into mobile applications. This feature allows businesses to collect feedback directly from users while they engage with the app, ensuring that the insights are relevant and timely.
Pros of Qualaroo
Targeted surveys: Qualaroo allows targeting based on user behavior and demographics. This feature ensures that surveys are shown to the most relevant audience.
Analytics: The platform provides analytics, including AI-driven insights into open-ended responses for businesses to understand the underlying sentiments and common themes in user feedback.
Multi-language support: Users can create surveys in multiple languages. This feature helps in collecting more accurate data from diverse audiences.
Cons of Qualaroo
Limited customization: While Qualaroo offers customization options, they may not be as extensive or flexible as other Survicate alternatives. This can be a limitation for businesses with specific or complex survey design needs.
Pricing: The pricing may be higher compared to other alternatives to Survicate, particularly for smaller businesses or startups. The cost can be a barrier for those on a tight budget, especially when needing advanced features.
Learning curve for advanced features: While basic features are user-friendly, some advanced functionalities, like setting up complex targeting rules or integrating with other tools, may require a steeper learning curve. Users may need additional time or support to fully leverage these features.
Qualaroo Pricing
Qualaroo offers a free forever plan for up to 50 responses per month. Pricing starts at $39.99 per 100 responses/month.
4. SurveyLab
SurveyLab is an online survey software designed to gather feedback from customers through various channels, including mobile surveys. It offers a user-friendly interface and robust features, making it a viable alternative to Survicate.
While both platforms provide tools for customer satisfaction surveys, SurveyLab distinguishes itself with its extensive integration capabilities and dedicated support services, enhancing user experience and insights from customers.
As one of the top Survicate alternatives, SurveyLab offers comprehensive features that enhance the user experience and provide valuable insights from customers.
SurveyLab Features
Here are some key features of SurveyLab.
Integration with other tools: SurveyLab integrates with various third-party tools and custom CRM tools. This is to allow businesses to streamline data collection and analysis processes.
Mobile surveys: The platform allows users to launch mobile surveys that are optimized for any device.
Multi-language support: With support for multiple languages, SurveyLab allows businesses to conduct surveys in various languages to cater to a global audience.
Offline surveys: The software supports offline surveys, allowing businesses to collect feedback in environments without internet access.
Pros of SurveyLab
Customization capabilities: SurveyLab offers design customization options for survey questions.
Reporting capabilities: The tool provides handy analytics and reporting tools.
Offline surveys: It allows data collection with or without internet access.
Multilingual support: Users can launch surveys in multiple languages.
Integration capabilities: It integrates with various third-party tools and software.
Cons of SurveyLab
Have a steep learning curve: The extensive features might be overwhelming for new users.
Cost: SurveyLab has a higher pricing compared to some Survicate alternatives.
Limited free plan: The free version has restricted features and limits on the number of responses.
SurveyLab Pricing
SurveyLab offers a 14-day free trial. Pricing starts at $49 for up to 1000 responses per month.
5. Refiner
Refiner is a customer feedback survey software designed specifically for SaaS and digital products. This platform helps users gather actionable insights from customers through various survey formats, including link surveys, email surveys, and mobile surveys.
Refiner stands out among the top Survicate alternatives for its user-friendly interface and robust analytics. It emphasizes customer satisfaction surveys that help businesses understand their users' needs and improve their offerings.
Features of Refiner
Here are the powerful features of Refiner survey software:
Multi-channel survey distribution: The platform supports multiple distribution channels, including link surveys, email surveys, and mobile surveys.
Third-party integrations: Refiner connects with popular tools like CRM systems and marketing platforms.
User-friendly interface: It has an intuitive interface that simplifies the survey creation process, making it easy to use for both beginners and experts alike.
Multiple survey types: Refiner supports a variety of surveys, including NPS, CSAT, CES, and custom user research surveys.
Pros of Refiner
Multiple survey options: The software supports a wide range of survey types and distribution methods.
Integrations: It integrates with many third-party tools to streamline workflows.
Custom branding and multi-language support: Refiner offers extensive customization options, including branding and multilingual support.
Cons of Refiner
Has a learning curve: The software’s variety of features and customization options may require time to learn and master.
Cost: Advanced features and integrations might be expensive for smaller businesses or startups.
Dependence on other Tools: The utility of some features depends on integration with third-party tools, which could limit functionality if these tools are not in use.
Refiner Pricing
Refiner offers a 7-day free trial. Pricing starts at $99 per month for up to 8 simultaneously published surveys.
6. Zonka Feedback
Zonka Feedback is a customer feedback and survey platform for businesses to track customer experience and satisfaction through various metrics like Net Promoter Score (NPS Surveys), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT).
This customer experience management software enables businesses to gather actionable feedback from customers, making it one of the strong Survicate alternatives. Zonka Feedback excels in providing real-time feedback which enables companies to respond promptly and effectively.
It offers different survey distribution methods, including email surveys, SMS surveys, and mobile surveys, which are crucial for reaching diverse audiences. The platform also supports offline surveys to allow data collection even without an internet connection.
Zonka Feedback Features
Zonka Feedback offers handy features such as:
Dynamic surveys: Zonka Feedback allows users to create interactive forms with skip logic to provide personalized survey experiences.
Multi-channel survey distribution: The platform supports various survey distribution methods, including email surveys, SMS surveys, and more.
Offline surveys: Zonka Feedback includes an offline survey feature for businesses to collect data without an internet connection.
Real-time feedback: The customer feedback platform captures customer feedback in real time.
Customizable feedback forms: It allows for the creation of interactive forms that can be customized to align with the brand's identity and the specific needs of product managers.
Pros of Zonka Feedback
The platform offers multiple survey distribution methods (email, SMS, mobile, offline).
Users can conduct real-time feedback collection for prompt action.
It offers customizable feedback forms to enhance brand consistency and engagement.
Cons of Zonka Feedback
Zonka Feedback offers limited third-party integrations compared to some Survicate alternatives.
Has higher pricing tiers for advanced features.
Zonka Feedback Pricing
Zonka Feedback offers a 14-day free trial. Pricing starts at $49 per 3 users per month.
7. Delighted
Delighted is a self-serve experience management platform for businesses to gather and analyze customer feedback efficiently. It enables organizations to collect meaningful insights through various survey methods, including surveys via email.
The platform’s user-friendly interface allows businesses to set up surveys quickly without requiring technical expertise.
Features of Delighted
Here are some features that make Delighted one of the best Survicate alternatives:
Customizable surveys: Delighted provides the ability to create various kinds of surveys tailored to specific business needs.
Multiple distribution channels: Businesses can distribute surveys through various channels such as email, SMS, and web links.
Integration capabilities: Delighted integrates with other tools and platforms, such as CRM systems and analytics software.
Ease of setup: The platform offers a streamlined setup process that allows users to start collecting feedback in minutes.
Pros of Delighted
Ease of use: The platform’s intuitive interface makes it accessible even for users with minimal technical skills.
Fast implementation: Businesses can quickly set up and start collecting feedback, making it ideal for fast-paced environments.
Multiple integrations: It can connect with various tools to enhance overall business workflows.
Multiple survey options: The tool offers a variety of survey types to gather diverse feedback.
Cons of Delighted
Limited Customization: Compared to other Survicate alternatives, Delighted’s customization options can be somewhat limited.
Pricing: The cost may be a concern for smaller businesses compared to more budget-friendly alternatives.
Delighted Pricing
Delighted offers a free forever plan with limited features for one user per month. Pricing starts at $134 per five users per month.
Conclusion
As you can see, there are tons of survey tools like Survicate to choose from if you want to collect feedback from your customers.
Note that not all Survicate alternatives are a good fit for your business.
For instance, some offer limited survey types and others have limited customization options.
You need to consider several features such as customization options, the survey types you plan to conduct, the features offered by the tool, your budget, and many more.
1Flow stands out as the best alternative to Survicate in this category. The AI-powered online survey software offers seamless in-app surveys, real-time feedback, and advanced user segmentation.
Its unique features include customizable survey triggers, intuitive analytics, and a developer-friendly API for tailored integrations.
Try 1Flow for free today and take your customer insights to the next level!
Survicate has been the go-to survey platform for customer feedback collection since its inception. However, while the platform offers powerful survey tools, it has some limitations that make people consider Survicate alternatives.
For instance, based on user reviews on G2, with Survicate you pay based on the number of surveys you send per year. A couple of other users have also complained about integration issues when using the platform and survey type limitations.
The good news?
Whether you're seeking a more budget-friendly option, a platform with advanced analytics, or something that integrates seamlessly with your existing software tools, there are plenty of Survicate competitors worth exploring.
In this post, we'll dive into the best alternatives to Survicate for efficient feedback collection to elevate your customer experience.
From intuitive user interfaces to robust reporting features and multiple survey types, these online survey tools provide everything you need to understand your target audience better and make informed business decisions.
Let’s get started.
What is Survicate?
Survicate is an online survey tool and customer feedback platform for businesses to collect and analyze feedback from their customers to improve their products, services, and customer experiences.
Survicate helps businesses understand their customers' needs, preferences, and experiences by collecting feedback through various surveys including:
Email surveys
Link surveys
Website feedback surveys
In-product surveys
Mobile in-app surveys
Why Consider Survicate Competitors?
Some key reasons businesses are looking for Survicate alternatives include:
Features: Some businesses might require more advanced features or specific functionalities that Survicate doesn't offer. For instance, if you need in-depth data analysis or integration with specific tools, you might find Survicate lacking.
Cost considerations: Survicate's pricing can be prohibitive for small to midsize businesses, particularly those that require advanced features that are only available at additional costs. For instance, the platform charges additional fees in its Business plan for add-ons for advanced exports and connectivity, multilingual surveys, Salesforce integration, and single sign-on (SSO).
Customization and flexibility: Businesses looking for extensive customization options or advanced survey features may find Survicate lacking compared to other platforms that offer greater flexibility in design and functionality. For instance, the tool doesn’t provide extensive design customizations. This might limit the ability to match a survey's design perfectly with a brand's unique style.
Integration limitations: While Survicate integrates with many popular tools and platforms (such as CRM, email marketing, and analytics tools), it still has limitations in terms of custom integrations. Businesses requiring highly customized integrations or those using less common software might find Survicate's integration options insufficient.
Data privacy and security: Companies concerned about data privacy and compliance might prefer alternatives that offer stronger security measures and privacy controls, which are critical for maintaining customer trust.
Ease of setup: 1Flow offers a streamlined setup process that allows users to start collecting feedback in minutes. This feature is particularly beneficial for midsize businesses that may lack extensive technical resources. The intuitive interface ensures that anyone can create and deploy surveys without prior experience, making it a practical choice among survey platforms.
Feedback granularity: Survicate may not provide the granularity needed for detailed user journey mapping, which can limit the depth of insights businesses can obtain from their feedback.
7 Best Survicate Alternatives and Competitors for 2024
1Flow
GetFeedback
Qualaroo
SurveyLab
Refiner
Zonka Feedback
Delighted
Here are the top Survicate alternatives, in detail.
1. 1Flow
1Flow is an advanced in-app survey tool that leverages AI to enhance user research and feedback collection. The software serves as an excellent alternative to Survicate, particularly for businesses seeking to gather valuable insights through engaging surveys across various platforms, including mobile apps and websites.
1Flow stands out among the top Survicate alternatives with its extensive customization options and modern design, offering a more user-friendly interface. Businesses can create beautiful surveys, including engaging in-app surveys, email surveys, and mobile surveys, all tailored to specific needs like customer feedback surveys or product surveys.
With 1Flow, users can create unlimited surveys that are not only visually appealing but also highly functional, providing real-time insights from survey responses.
Why 1Flow is the Best Survicate Alternative?
Here are the powerful features of 1Flow that make it the best Survicate alternative:
AI-powered survey generation: 1Flow utilizes AI to create personalized surveys in seconds, adapting questions based on user behavior and preferences. This capability allows businesses to deploy relevant questions that enhance customer engagement and improve survey responses.
User-friendly interface: It offers an intuitive survey creator, making it easy for users to design and deploy surveys without needing extensive technical skills. The drag-and-drop builder and pre-built templates simplify the process.
Extensive customization options: The platform offers extensive customization options for surveys, enabling businesses to design beautiful surveys that align with their brand identity. Users can choose from various question types and survey templates to create engaging and effective feedback surveys.
Real-time insights and reporting: It provides out-of-the-box reporting tools that deliver real-time insights into customer feedback. This feature allows product managers to analyze survey data quickly and make informed decisions to enhance customer satisfaction.
Survey templates for various customer satisfaction metrics: 1Flow provides pre-built survey templates for measuring NPS, CES, CSAT, and more. This extensive library helps organizations quickly set up multiple surveys to gather actionable user feedback.
Seamless integrations: The platform integrates effortlessly with popular tools like HubSpot, Segment, Zapier, Segment, and more, allowing businesses to streamline their survey processes and enhance their existing workflows.
Mobile-friendly design: 1Flow.ai is optimized for mobile surveys, ensuring that users can easily participate in feedback surveys via their smartphones. This mobile-first approach increases response rates and captures insights from a broader audience.
Pros of 1Flow
User-friendly interface: 1Flow provides an intuitive interface that allows users to create and manage surveys without technical skills.
Unlimited surveys: With the platform, businesses can launch unlimited surveys, providing flexibility in gathering feedback across various touchpoints.
Advanced segmentation: Users can segment their audience based on traits or actions, allowing for targeted and relevant surveys.
Multilingual surveys: 1Flow.ai supports multilingual surveys, making it suitable for global businesses. You can localize your surveys in 30+ languages.
Engaging survey types: The platform supports various survey types, including customer satisfaction surveys, product surveys, and feedback surveys.
Cons of 1Flow
Limited offline capabilities: 1Flow.ai primarily focuses on online surveys, which may not be suitable for businesses needing offline survey options.
Learning curve for advanced features: Some users may find the advanced features require a learning curve to fully utilize, especially those without sufficient technical knowledge.
Overall, 1Flow stands out with its powerful features and user-friendly design, making it a preferred choice for businesses seeking to enhance their survey strategies and gather valuable insights effectively.
1Flow Pricing
1Flow offers a transparent pricing plan with a 14-day free trial period. Pricing starts at $250 per month.
2. GetFeedback
GetFeedback is a customer experience platform designed to streamline customer feedback surveys and enhance user experience. The software provides a seamless way to collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps.
Unlike Survicate, GetFeedback offers stronger native integrations with Salesforce, which enables real-time insights for data-driven decisions. Its focus on real-time feedback collection and customer journey mapping makes it a powerful tool for customer experience management.
While Survicate is robust, GetFeedback provides a unique blend of features ideal for creating tailored customer satisfaction surveys, survey templates for NPS, CES, CSAT, digital and purchase experiences, and more.
Features of GetFeedback
Some of the notable GetFeedback features include:
Native integrations with Salesforce: GetFeedback offers native integrations with Salesforce which allows organizations to seamlessly sync customer feedback data with their CRM. This integration enhances the ability to create detailed customer journey maps and CX programs that provide valuable insights into customer satisfaction and loyalty.
Mobile surveys: GetFeedback supports optimized mobile surveys which ensures feedback collection is user-friendly across all devices. This feature is particularly useful for capturing real-time customer feedback from users on the go.
Real-time feedback collection and analysis: GetFeedback enables businesses to collect and analyze real-time feedback, which is critical for making quick, data-driven decisions. This feature helps in tracking customer satisfaction and improving user experience.
In-depth customer journey mapping: The platform provides tools for mapping the customer journey, offering insights into each touchpoint. This capability allows for a more comprehensive understanding of the customer experience, enabling better CX program development and customer experience management.
Pros of GetFeedback
Salesforce integration: The native integration with Salesforce enhances data management and customer relationship efforts.
User-friendly interface: GetFeedback features an intuitive design that simplifies survey creation and data analysis.
Reporting tools: The platform provides detailed analytics that helps businesses understand customer sentiments effectively.
Mobile optimization: Mobile surveys ensure higher engagement and feedback collection from users on the go.
Cons of GetFeedback
Limited customization limitations: GetFeedback has limited customization options for survey designs which may not meet all branding needs.
Learning curve for advanced features: While the interface is user-friendly, some advanced features may require additional time and technical knowledge to master.
GetFeedback Pricing
You must create an account on the platform to connect with the sales team and request pricing.
3. Qualaroo
Qualaroo is a customer & user feedback software designed to collect feedback in multiple ways from website visitors and customers. As a feedback collection platform, it allows small to midsize businesses to gain qualitative insights through website surveys.
The feedback tool delivers real-time insights which allows businesses to capture product feedback at the moment it matters most. With features like app surveys and sentiment analysis, it stands out as a valuable tool for gathering actionable insights that enhance user experience.
Qualaroo Features
Some notable features offered by Qualaroo include:
Pre-built Templates: Qualaroo provides pre-built survey templates. These templates cover different use cases, from customer satisfaction to user experience research. They help users quickly deploy surveys without needing to start creating a survey from scratch.
Targeting and segmentation: The tool offers targeting options that enable users to display surveys to specific segments of visitors based on various criteria, such as behavior, location, or demographic information.
Integration capabilities: Qualaroo integrates with other tools such as Slack, HubSpot, Zapier, Mailchimp, and Google Analytics. This helps businesses to streamline their feedback processes and incorporate insights into their existing workflows.
Real-time feedback collection: The tool helps businesses to collect feedback in real time. This is crucial for addressing customer concerns and improving satisfaction.
Customizable survey templates: Users can design surveys tailored to their specific needs by choosing from various question types and formats.
In-app surveys and mobile-friendly design: Qualaroo specializes in in-app surveys that can be seamlessly integrated into mobile applications. This feature allows businesses to collect feedback directly from users while they engage with the app, ensuring that the insights are relevant and timely.
Pros of Qualaroo
Targeted surveys: Qualaroo allows targeting based on user behavior and demographics. This feature ensures that surveys are shown to the most relevant audience.
Analytics: The platform provides analytics, including AI-driven insights into open-ended responses for businesses to understand the underlying sentiments and common themes in user feedback.
Multi-language support: Users can create surveys in multiple languages. This feature helps in collecting more accurate data from diverse audiences.
Cons of Qualaroo
Limited customization: While Qualaroo offers customization options, they may not be as extensive or flexible as other Survicate alternatives. This can be a limitation for businesses with specific or complex survey design needs.
Pricing: The pricing may be higher compared to other alternatives to Survicate, particularly for smaller businesses or startups. The cost can be a barrier for those on a tight budget, especially when needing advanced features.
Learning curve for advanced features: While basic features are user-friendly, some advanced functionalities, like setting up complex targeting rules or integrating with other tools, may require a steeper learning curve. Users may need additional time or support to fully leverage these features.
Qualaroo Pricing
Qualaroo offers a free forever plan for up to 50 responses per month. Pricing starts at $39.99 per 100 responses/month.
4. SurveyLab
SurveyLab is an online survey software designed to gather feedback from customers through various channels, including mobile surveys. It offers a user-friendly interface and robust features, making it a viable alternative to Survicate.
While both platforms provide tools for customer satisfaction surveys, SurveyLab distinguishes itself with its extensive integration capabilities and dedicated support services, enhancing user experience and insights from customers.
As one of the top Survicate alternatives, SurveyLab offers comprehensive features that enhance the user experience and provide valuable insights from customers.
SurveyLab Features
Here are some key features of SurveyLab.
Integration with other tools: SurveyLab integrates with various third-party tools and custom CRM tools. This is to allow businesses to streamline data collection and analysis processes.
Mobile surveys: The platform allows users to launch mobile surveys that are optimized for any device.
Multi-language support: With support for multiple languages, SurveyLab allows businesses to conduct surveys in various languages to cater to a global audience.
Offline surveys: The software supports offline surveys, allowing businesses to collect feedback in environments without internet access.
Pros of SurveyLab
Customization capabilities: SurveyLab offers design customization options for survey questions.
Reporting capabilities: The tool provides handy analytics and reporting tools.
Offline surveys: It allows data collection with or without internet access.
Multilingual support: Users can launch surveys in multiple languages.
Integration capabilities: It integrates with various third-party tools and software.
Cons of SurveyLab
Have a steep learning curve: The extensive features might be overwhelming for new users.
Cost: SurveyLab has a higher pricing compared to some Survicate alternatives.
Limited free plan: The free version has restricted features and limits on the number of responses.
SurveyLab Pricing
SurveyLab offers a 14-day free trial. Pricing starts at $49 for up to 1000 responses per month.
5. Refiner
Refiner is a customer feedback survey software designed specifically for SaaS and digital products. This platform helps users gather actionable insights from customers through various survey formats, including link surveys, email surveys, and mobile surveys.
Refiner stands out among the top Survicate alternatives for its user-friendly interface and robust analytics. It emphasizes customer satisfaction surveys that help businesses understand their users' needs and improve their offerings.
Features of Refiner
Here are the powerful features of Refiner survey software:
Multi-channel survey distribution: The platform supports multiple distribution channels, including link surveys, email surveys, and mobile surveys.
Third-party integrations: Refiner connects with popular tools like CRM systems and marketing platforms.
User-friendly interface: It has an intuitive interface that simplifies the survey creation process, making it easy to use for both beginners and experts alike.
Multiple survey types: Refiner supports a variety of surveys, including NPS, CSAT, CES, and custom user research surveys.
Pros of Refiner
Multiple survey options: The software supports a wide range of survey types and distribution methods.
Integrations: It integrates with many third-party tools to streamline workflows.
Custom branding and multi-language support: Refiner offers extensive customization options, including branding and multilingual support.
Cons of Refiner
Has a learning curve: The software’s variety of features and customization options may require time to learn and master.
Cost: Advanced features and integrations might be expensive for smaller businesses or startups.
Dependence on other Tools: The utility of some features depends on integration with third-party tools, which could limit functionality if these tools are not in use.
Refiner Pricing
Refiner offers a 7-day free trial. Pricing starts at $99 per month for up to 8 simultaneously published surveys.
6. Zonka Feedback
Zonka Feedback is a customer feedback and survey platform for businesses to track customer experience and satisfaction through various metrics like Net Promoter Score (NPS Surveys), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT).
This customer experience management software enables businesses to gather actionable feedback from customers, making it one of the strong Survicate alternatives. Zonka Feedback excels in providing real-time feedback which enables companies to respond promptly and effectively.
It offers different survey distribution methods, including email surveys, SMS surveys, and mobile surveys, which are crucial for reaching diverse audiences. The platform also supports offline surveys to allow data collection even without an internet connection.
Zonka Feedback Features
Zonka Feedback offers handy features such as:
Dynamic surveys: Zonka Feedback allows users to create interactive forms with skip logic to provide personalized survey experiences.
Multi-channel survey distribution: The platform supports various survey distribution methods, including email surveys, SMS surveys, and more.
Offline surveys: Zonka Feedback includes an offline survey feature for businesses to collect data without an internet connection.
Real-time feedback: The customer feedback platform captures customer feedback in real time.
Customizable feedback forms: It allows for the creation of interactive forms that can be customized to align with the brand's identity and the specific needs of product managers.
Pros of Zonka Feedback
The platform offers multiple survey distribution methods (email, SMS, mobile, offline).
Users can conduct real-time feedback collection for prompt action.
It offers customizable feedback forms to enhance brand consistency and engagement.
Cons of Zonka Feedback
Zonka Feedback offers limited third-party integrations compared to some Survicate alternatives.
Has higher pricing tiers for advanced features.
Zonka Feedback Pricing
Zonka Feedback offers a 14-day free trial. Pricing starts at $49 per 3 users per month.
7. Delighted
Delighted is a self-serve experience management platform for businesses to gather and analyze customer feedback efficiently. It enables organizations to collect meaningful insights through various survey methods, including surveys via email.
The platform’s user-friendly interface allows businesses to set up surveys quickly without requiring technical expertise.
Features of Delighted
Here are some features that make Delighted one of the best Survicate alternatives:
Customizable surveys: Delighted provides the ability to create various kinds of surveys tailored to specific business needs.
Multiple distribution channels: Businesses can distribute surveys through various channels such as email, SMS, and web links.
Integration capabilities: Delighted integrates with other tools and platforms, such as CRM systems and analytics software.
Ease of setup: The platform offers a streamlined setup process that allows users to start collecting feedback in minutes.
Pros of Delighted
Ease of use: The platform’s intuitive interface makes it accessible even for users with minimal technical skills.
Fast implementation: Businesses can quickly set up and start collecting feedback, making it ideal for fast-paced environments.
Multiple integrations: It can connect with various tools to enhance overall business workflows.
Multiple survey options: The tool offers a variety of survey types to gather diverse feedback.
Cons of Delighted
Limited Customization: Compared to other Survicate alternatives, Delighted’s customization options can be somewhat limited.
Pricing: The cost may be a concern for smaller businesses compared to more budget-friendly alternatives.
Delighted Pricing
Delighted offers a free forever plan with limited features for one user per month. Pricing starts at $134 per five users per month.
Conclusion
As you can see, there are tons of survey tools like Survicate to choose from if you want to collect feedback from your customers.
Note that not all Survicate alternatives are a good fit for your business.
For instance, some offer limited survey types and others have limited customization options.
You need to consider several features such as customization options, the survey types you plan to conduct, the features offered by the tool, your budget, and many more.
1Flow stands out as the best alternative to Survicate in this category. The AI-powered online survey software offers seamless in-app surveys, real-time feedback, and advanced user segmentation.
Its unique features include customizable survey triggers, intuitive analytics, and a developer-friendly API for tailored integrations.
Try 1Flow for free today and take your customer insights to the next level!
Survicate has been the go-to survey platform for customer feedback collection since its inception. However, while the platform offers powerful survey tools, it has some limitations that make people consider Survicate alternatives.
For instance, based on user reviews on G2, with Survicate you pay based on the number of surveys you send per year. A couple of other users have also complained about integration issues when using the platform and survey type limitations.
The good news?
Whether you're seeking a more budget-friendly option, a platform with advanced analytics, or something that integrates seamlessly with your existing software tools, there are plenty of Survicate competitors worth exploring.
In this post, we'll dive into the best alternatives to Survicate for efficient feedback collection to elevate your customer experience.
From intuitive user interfaces to robust reporting features and multiple survey types, these online survey tools provide everything you need to understand your target audience better and make informed business decisions.
Let’s get started.
What is Survicate?
Survicate is an online survey tool and customer feedback platform for businesses to collect and analyze feedback from their customers to improve their products, services, and customer experiences.
Survicate helps businesses understand their customers' needs, preferences, and experiences by collecting feedback through various surveys including:
Email surveys
Link surveys
Website feedback surveys
In-product surveys
Mobile in-app surveys
Why Consider Survicate Competitors?
Some key reasons businesses are looking for Survicate alternatives include:
Features: Some businesses might require more advanced features or specific functionalities that Survicate doesn't offer. For instance, if you need in-depth data analysis or integration with specific tools, you might find Survicate lacking.
Cost considerations: Survicate's pricing can be prohibitive for small to midsize businesses, particularly those that require advanced features that are only available at additional costs. For instance, the platform charges additional fees in its Business plan for add-ons for advanced exports and connectivity, multilingual surveys, Salesforce integration, and single sign-on (SSO).
Customization and flexibility: Businesses looking for extensive customization options or advanced survey features may find Survicate lacking compared to other platforms that offer greater flexibility in design and functionality. For instance, the tool doesn’t provide extensive design customizations. This might limit the ability to match a survey's design perfectly with a brand's unique style.
Integration limitations: While Survicate integrates with many popular tools and platforms (such as CRM, email marketing, and analytics tools), it still has limitations in terms of custom integrations. Businesses requiring highly customized integrations or those using less common software might find Survicate's integration options insufficient.
Data privacy and security: Companies concerned about data privacy and compliance might prefer alternatives that offer stronger security measures and privacy controls, which are critical for maintaining customer trust.
Ease of setup: 1Flow offers a streamlined setup process that allows users to start collecting feedback in minutes. This feature is particularly beneficial for midsize businesses that may lack extensive technical resources. The intuitive interface ensures that anyone can create and deploy surveys without prior experience, making it a practical choice among survey platforms.
Feedback granularity: Survicate may not provide the granularity needed for detailed user journey mapping, which can limit the depth of insights businesses can obtain from their feedback.
7 Best Survicate Alternatives and Competitors for 2024
1Flow
GetFeedback
Qualaroo
SurveyLab
Refiner
Zonka Feedback
Delighted
Here are the top Survicate alternatives, in detail.
1. 1Flow
1Flow is an advanced in-app survey tool that leverages AI to enhance user research and feedback collection. The software serves as an excellent alternative to Survicate, particularly for businesses seeking to gather valuable insights through engaging surveys across various platforms, including mobile apps and websites.
1Flow stands out among the top Survicate alternatives with its extensive customization options and modern design, offering a more user-friendly interface. Businesses can create beautiful surveys, including engaging in-app surveys, email surveys, and mobile surveys, all tailored to specific needs like customer feedback surveys or product surveys.
With 1Flow, users can create unlimited surveys that are not only visually appealing but also highly functional, providing real-time insights from survey responses.
Why 1Flow is the Best Survicate Alternative?
Here are the powerful features of 1Flow that make it the best Survicate alternative:
AI-powered survey generation: 1Flow utilizes AI to create personalized surveys in seconds, adapting questions based on user behavior and preferences. This capability allows businesses to deploy relevant questions that enhance customer engagement and improve survey responses.
User-friendly interface: It offers an intuitive survey creator, making it easy for users to design and deploy surveys without needing extensive technical skills. The drag-and-drop builder and pre-built templates simplify the process.
Extensive customization options: The platform offers extensive customization options for surveys, enabling businesses to design beautiful surveys that align with their brand identity. Users can choose from various question types and survey templates to create engaging and effective feedback surveys.
Real-time insights and reporting: It provides out-of-the-box reporting tools that deliver real-time insights into customer feedback. This feature allows product managers to analyze survey data quickly and make informed decisions to enhance customer satisfaction.
Survey templates for various customer satisfaction metrics: 1Flow provides pre-built survey templates for measuring NPS, CES, CSAT, and more. This extensive library helps organizations quickly set up multiple surveys to gather actionable user feedback.
Seamless integrations: The platform integrates effortlessly with popular tools like HubSpot, Segment, Zapier, Segment, and more, allowing businesses to streamline their survey processes and enhance their existing workflows.
Mobile-friendly design: 1Flow.ai is optimized for mobile surveys, ensuring that users can easily participate in feedback surveys via their smartphones. This mobile-first approach increases response rates and captures insights from a broader audience.
Pros of 1Flow
User-friendly interface: 1Flow provides an intuitive interface that allows users to create and manage surveys without technical skills.
Unlimited surveys: With the platform, businesses can launch unlimited surveys, providing flexibility in gathering feedback across various touchpoints.
Advanced segmentation: Users can segment their audience based on traits or actions, allowing for targeted and relevant surveys.
Multilingual surveys: 1Flow.ai supports multilingual surveys, making it suitable for global businesses. You can localize your surveys in 30+ languages.
Engaging survey types: The platform supports various survey types, including customer satisfaction surveys, product surveys, and feedback surveys.
Cons of 1Flow
Limited offline capabilities: 1Flow.ai primarily focuses on online surveys, which may not be suitable for businesses needing offline survey options.
Learning curve for advanced features: Some users may find the advanced features require a learning curve to fully utilize, especially those without sufficient technical knowledge.
Overall, 1Flow stands out with its powerful features and user-friendly design, making it a preferred choice for businesses seeking to enhance their survey strategies and gather valuable insights effectively.
1Flow Pricing
1Flow offers a transparent pricing plan with a 14-day free trial period. Pricing starts at $250 per month.
2. GetFeedback
GetFeedback is a customer experience platform designed to streamline customer feedback surveys and enhance user experience. The software provides a seamless way to collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps.
Unlike Survicate, GetFeedback offers stronger native integrations with Salesforce, which enables real-time insights for data-driven decisions. Its focus on real-time feedback collection and customer journey mapping makes it a powerful tool for customer experience management.
While Survicate is robust, GetFeedback provides a unique blend of features ideal for creating tailored customer satisfaction surveys, survey templates for NPS, CES, CSAT, digital and purchase experiences, and more.
Features of GetFeedback
Some of the notable GetFeedback features include:
Native integrations with Salesforce: GetFeedback offers native integrations with Salesforce which allows organizations to seamlessly sync customer feedback data with their CRM. This integration enhances the ability to create detailed customer journey maps and CX programs that provide valuable insights into customer satisfaction and loyalty.
Mobile surveys: GetFeedback supports optimized mobile surveys which ensures feedback collection is user-friendly across all devices. This feature is particularly useful for capturing real-time customer feedback from users on the go.
Real-time feedback collection and analysis: GetFeedback enables businesses to collect and analyze real-time feedback, which is critical for making quick, data-driven decisions. This feature helps in tracking customer satisfaction and improving user experience.
In-depth customer journey mapping: The platform provides tools for mapping the customer journey, offering insights into each touchpoint. This capability allows for a more comprehensive understanding of the customer experience, enabling better CX program development and customer experience management.
Pros of GetFeedback
Salesforce integration: The native integration with Salesforce enhances data management and customer relationship efforts.
User-friendly interface: GetFeedback features an intuitive design that simplifies survey creation and data analysis.
Reporting tools: The platform provides detailed analytics that helps businesses understand customer sentiments effectively.
Mobile optimization: Mobile surveys ensure higher engagement and feedback collection from users on the go.
Cons of GetFeedback
Limited customization limitations: GetFeedback has limited customization options for survey designs which may not meet all branding needs.
Learning curve for advanced features: While the interface is user-friendly, some advanced features may require additional time and technical knowledge to master.
GetFeedback Pricing
You must create an account on the platform to connect with the sales team and request pricing.
3. Qualaroo
Qualaroo is a customer & user feedback software designed to collect feedback in multiple ways from website visitors and customers. As a feedback collection platform, it allows small to midsize businesses to gain qualitative insights through website surveys.
The feedback tool delivers real-time insights which allows businesses to capture product feedback at the moment it matters most. With features like app surveys and sentiment analysis, it stands out as a valuable tool for gathering actionable insights that enhance user experience.
Qualaroo Features
Some notable features offered by Qualaroo include:
Pre-built Templates: Qualaroo provides pre-built survey templates. These templates cover different use cases, from customer satisfaction to user experience research. They help users quickly deploy surveys without needing to start creating a survey from scratch.
Targeting and segmentation: The tool offers targeting options that enable users to display surveys to specific segments of visitors based on various criteria, such as behavior, location, or demographic information.
Integration capabilities: Qualaroo integrates with other tools such as Slack, HubSpot, Zapier, Mailchimp, and Google Analytics. This helps businesses to streamline their feedback processes and incorporate insights into their existing workflows.
Real-time feedback collection: The tool helps businesses to collect feedback in real time. This is crucial for addressing customer concerns and improving satisfaction.
Customizable survey templates: Users can design surveys tailored to their specific needs by choosing from various question types and formats.
In-app surveys and mobile-friendly design: Qualaroo specializes in in-app surveys that can be seamlessly integrated into mobile applications. This feature allows businesses to collect feedback directly from users while they engage with the app, ensuring that the insights are relevant and timely.
Pros of Qualaroo
Targeted surveys: Qualaroo allows targeting based on user behavior and demographics. This feature ensures that surveys are shown to the most relevant audience.
Analytics: The platform provides analytics, including AI-driven insights into open-ended responses for businesses to understand the underlying sentiments and common themes in user feedback.
Multi-language support: Users can create surveys in multiple languages. This feature helps in collecting more accurate data from diverse audiences.
Cons of Qualaroo
Limited customization: While Qualaroo offers customization options, they may not be as extensive or flexible as other Survicate alternatives. This can be a limitation for businesses with specific or complex survey design needs.
Pricing: The pricing may be higher compared to other alternatives to Survicate, particularly for smaller businesses or startups. The cost can be a barrier for those on a tight budget, especially when needing advanced features.
Learning curve for advanced features: While basic features are user-friendly, some advanced functionalities, like setting up complex targeting rules or integrating with other tools, may require a steeper learning curve. Users may need additional time or support to fully leverage these features.
Qualaroo Pricing
Qualaroo offers a free forever plan for up to 50 responses per month. Pricing starts at $39.99 per 100 responses/month.
4. SurveyLab
SurveyLab is an online survey software designed to gather feedback from customers through various channels, including mobile surveys. It offers a user-friendly interface and robust features, making it a viable alternative to Survicate.
While both platforms provide tools for customer satisfaction surveys, SurveyLab distinguishes itself with its extensive integration capabilities and dedicated support services, enhancing user experience and insights from customers.
As one of the top Survicate alternatives, SurveyLab offers comprehensive features that enhance the user experience and provide valuable insights from customers.
SurveyLab Features
Here are some key features of SurveyLab.
Integration with other tools: SurveyLab integrates with various third-party tools and custom CRM tools. This is to allow businesses to streamline data collection and analysis processes.
Mobile surveys: The platform allows users to launch mobile surveys that are optimized for any device.
Multi-language support: With support for multiple languages, SurveyLab allows businesses to conduct surveys in various languages to cater to a global audience.
Offline surveys: The software supports offline surveys, allowing businesses to collect feedback in environments without internet access.
Pros of SurveyLab
Customization capabilities: SurveyLab offers design customization options for survey questions.
Reporting capabilities: The tool provides handy analytics and reporting tools.
Offline surveys: It allows data collection with or without internet access.
Multilingual support: Users can launch surveys in multiple languages.
Integration capabilities: It integrates with various third-party tools and software.
Cons of SurveyLab
Have a steep learning curve: The extensive features might be overwhelming for new users.
Cost: SurveyLab has a higher pricing compared to some Survicate alternatives.
Limited free plan: The free version has restricted features and limits on the number of responses.
SurveyLab Pricing
SurveyLab offers a 14-day free trial. Pricing starts at $49 for up to 1000 responses per month.
5. Refiner
Refiner is a customer feedback survey software designed specifically for SaaS and digital products. This platform helps users gather actionable insights from customers through various survey formats, including link surveys, email surveys, and mobile surveys.
Refiner stands out among the top Survicate alternatives for its user-friendly interface and robust analytics. It emphasizes customer satisfaction surveys that help businesses understand their users' needs and improve their offerings.
Features of Refiner
Here are the powerful features of Refiner survey software:
Multi-channel survey distribution: The platform supports multiple distribution channels, including link surveys, email surveys, and mobile surveys.
Third-party integrations: Refiner connects with popular tools like CRM systems and marketing platforms.
User-friendly interface: It has an intuitive interface that simplifies the survey creation process, making it easy to use for both beginners and experts alike.
Multiple survey types: Refiner supports a variety of surveys, including NPS, CSAT, CES, and custom user research surveys.
Pros of Refiner
Multiple survey options: The software supports a wide range of survey types and distribution methods.
Integrations: It integrates with many third-party tools to streamline workflows.
Custom branding and multi-language support: Refiner offers extensive customization options, including branding and multilingual support.
Cons of Refiner
Has a learning curve: The software’s variety of features and customization options may require time to learn and master.
Cost: Advanced features and integrations might be expensive for smaller businesses or startups.
Dependence on other Tools: The utility of some features depends on integration with third-party tools, which could limit functionality if these tools are not in use.
Refiner Pricing
Refiner offers a 7-day free trial. Pricing starts at $99 per month for up to 8 simultaneously published surveys.
6. Zonka Feedback
Zonka Feedback is a customer feedback and survey platform for businesses to track customer experience and satisfaction through various metrics like Net Promoter Score (NPS Surveys), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT).
This customer experience management software enables businesses to gather actionable feedback from customers, making it one of the strong Survicate alternatives. Zonka Feedback excels in providing real-time feedback which enables companies to respond promptly and effectively.
It offers different survey distribution methods, including email surveys, SMS surveys, and mobile surveys, which are crucial for reaching diverse audiences. The platform also supports offline surveys to allow data collection even without an internet connection.
Zonka Feedback Features
Zonka Feedback offers handy features such as:
Dynamic surveys: Zonka Feedback allows users to create interactive forms with skip logic to provide personalized survey experiences.
Multi-channel survey distribution: The platform supports various survey distribution methods, including email surveys, SMS surveys, and more.
Offline surveys: Zonka Feedback includes an offline survey feature for businesses to collect data without an internet connection.
Real-time feedback: The customer feedback platform captures customer feedback in real time.
Customizable feedback forms: It allows for the creation of interactive forms that can be customized to align with the brand's identity and the specific needs of product managers.
Pros of Zonka Feedback
The platform offers multiple survey distribution methods (email, SMS, mobile, offline).
Users can conduct real-time feedback collection for prompt action.
It offers customizable feedback forms to enhance brand consistency and engagement.
Cons of Zonka Feedback
Zonka Feedback offers limited third-party integrations compared to some Survicate alternatives.
Has higher pricing tiers for advanced features.
Zonka Feedback Pricing
Zonka Feedback offers a 14-day free trial. Pricing starts at $49 per 3 users per month.
7. Delighted
Delighted is a self-serve experience management platform for businesses to gather and analyze customer feedback efficiently. It enables organizations to collect meaningful insights through various survey methods, including surveys via email.
The platform’s user-friendly interface allows businesses to set up surveys quickly without requiring technical expertise.
Features of Delighted
Here are some features that make Delighted one of the best Survicate alternatives:
Customizable surveys: Delighted provides the ability to create various kinds of surveys tailored to specific business needs.
Multiple distribution channels: Businesses can distribute surveys through various channels such as email, SMS, and web links.
Integration capabilities: Delighted integrates with other tools and platforms, such as CRM systems and analytics software.
Ease of setup: The platform offers a streamlined setup process that allows users to start collecting feedback in minutes.
Pros of Delighted
Ease of use: The platform’s intuitive interface makes it accessible even for users with minimal technical skills.
Fast implementation: Businesses can quickly set up and start collecting feedback, making it ideal for fast-paced environments.
Multiple integrations: It can connect with various tools to enhance overall business workflows.
Multiple survey options: The tool offers a variety of survey types to gather diverse feedback.
Cons of Delighted
Limited Customization: Compared to other Survicate alternatives, Delighted’s customization options can be somewhat limited.
Pricing: The cost may be a concern for smaller businesses compared to more budget-friendly alternatives.
Delighted Pricing
Delighted offers a free forever plan with limited features for one user per month. Pricing starts at $134 per five users per month.
Conclusion
As you can see, there are tons of survey tools like Survicate to choose from if you want to collect feedback from your customers.
Note that not all Survicate alternatives are a good fit for your business.
For instance, some offer limited survey types and others have limited customization options.
You need to consider several features such as customization options, the survey types you plan to conduct, the features offered by the tool, your budget, and many more.
1Flow stands out as the best alternative to Survicate in this category. The AI-powered online survey software offers seamless in-app surveys, real-time feedback, and advanced user segmentation.
Its unique features include customizable survey triggers, intuitive analytics, and a developer-friendly API for tailored integrations.
Try 1Flow for free today and take your customer insights to the next level!
Survicate has been the go-to survey platform for customer feedback collection since its inception. However, while the platform offers powerful survey tools, it has some limitations that make people consider Survicate alternatives.
For instance, based on user reviews on G2, with Survicate you pay based on the number of surveys you send per year. A couple of other users have also complained about integration issues when using the platform and survey type limitations.
The good news?
Whether you're seeking a more budget-friendly option, a platform with advanced analytics, or something that integrates seamlessly with your existing software tools, there are plenty of Survicate competitors worth exploring.
In this post, we'll dive into the best alternatives to Survicate for efficient feedback collection to elevate your customer experience.
From intuitive user interfaces to robust reporting features and multiple survey types, these online survey tools provide everything you need to understand your target audience better and make informed business decisions.
Let’s get started.
What is Survicate?
Survicate is an online survey tool and customer feedback platform for businesses to collect and analyze feedback from their customers to improve their products, services, and customer experiences.
Survicate helps businesses understand their customers' needs, preferences, and experiences by collecting feedback through various surveys including:
Email surveys
Link surveys
Website feedback surveys
In-product surveys
Mobile in-app surveys
Why Consider Survicate Competitors?
Some key reasons businesses are looking for Survicate alternatives include:
Features: Some businesses might require more advanced features or specific functionalities that Survicate doesn't offer. For instance, if you need in-depth data analysis or integration with specific tools, you might find Survicate lacking.
Cost considerations: Survicate's pricing can be prohibitive for small to midsize businesses, particularly those that require advanced features that are only available at additional costs. For instance, the platform charges additional fees in its Business plan for add-ons for advanced exports and connectivity, multilingual surveys, Salesforce integration, and single sign-on (SSO).
Customization and flexibility: Businesses looking for extensive customization options or advanced survey features may find Survicate lacking compared to other platforms that offer greater flexibility in design and functionality. For instance, the tool doesn’t provide extensive design customizations. This might limit the ability to match a survey's design perfectly with a brand's unique style.
Integration limitations: While Survicate integrates with many popular tools and platforms (such as CRM, email marketing, and analytics tools), it still has limitations in terms of custom integrations. Businesses requiring highly customized integrations or those using less common software might find Survicate's integration options insufficient.
Data privacy and security: Companies concerned about data privacy and compliance might prefer alternatives that offer stronger security measures and privacy controls, which are critical for maintaining customer trust.
Ease of setup: 1Flow offers a streamlined setup process that allows users to start collecting feedback in minutes. This feature is particularly beneficial for midsize businesses that may lack extensive technical resources. The intuitive interface ensures that anyone can create and deploy surveys without prior experience, making it a practical choice among survey platforms.
Feedback granularity: Survicate may not provide the granularity needed for detailed user journey mapping, which can limit the depth of insights businesses can obtain from their feedback.
7 Best Survicate Alternatives and Competitors for 2024
1Flow
GetFeedback
Qualaroo
SurveyLab
Refiner
Zonka Feedback
Delighted
Here are the top Survicate alternatives, in detail.
1. 1Flow
1Flow is an advanced in-app survey tool that leverages AI to enhance user research and feedback collection. The software serves as an excellent alternative to Survicate, particularly for businesses seeking to gather valuable insights through engaging surveys across various platforms, including mobile apps and websites.
1Flow stands out among the top Survicate alternatives with its extensive customization options and modern design, offering a more user-friendly interface. Businesses can create beautiful surveys, including engaging in-app surveys, email surveys, and mobile surveys, all tailored to specific needs like customer feedback surveys or product surveys.
With 1Flow, users can create unlimited surveys that are not only visually appealing but also highly functional, providing real-time insights from survey responses.
Why 1Flow is the Best Survicate Alternative?
Here are the powerful features of 1Flow that make it the best Survicate alternative:
AI-powered survey generation: 1Flow utilizes AI to create personalized surveys in seconds, adapting questions based on user behavior and preferences. This capability allows businesses to deploy relevant questions that enhance customer engagement and improve survey responses.
User-friendly interface: It offers an intuitive survey creator, making it easy for users to design and deploy surveys without needing extensive technical skills. The drag-and-drop builder and pre-built templates simplify the process.
Extensive customization options: The platform offers extensive customization options for surveys, enabling businesses to design beautiful surveys that align with their brand identity. Users can choose from various question types and survey templates to create engaging and effective feedback surveys.
Real-time insights and reporting: It provides out-of-the-box reporting tools that deliver real-time insights into customer feedback. This feature allows product managers to analyze survey data quickly and make informed decisions to enhance customer satisfaction.
Survey templates for various customer satisfaction metrics: 1Flow provides pre-built survey templates for measuring NPS, CES, CSAT, and more. This extensive library helps organizations quickly set up multiple surveys to gather actionable user feedback.
Seamless integrations: The platform integrates effortlessly with popular tools like HubSpot, Segment, Zapier, Segment, and more, allowing businesses to streamline their survey processes and enhance their existing workflows.
Mobile-friendly design: 1Flow.ai is optimized for mobile surveys, ensuring that users can easily participate in feedback surveys via their smartphones. This mobile-first approach increases response rates and captures insights from a broader audience.
Pros of 1Flow
User-friendly interface: 1Flow provides an intuitive interface that allows users to create and manage surveys without technical skills.
Unlimited surveys: With the platform, businesses can launch unlimited surveys, providing flexibility in gathering feedback across various touchpoints.
Advanced segmentation: Users can segment their audience based on traits or actions, allowing for targeted and relevant surveys.
Multilingual surveys: 1Flow.ai supports multilingual surveys, making it suitable for global businesses. You can localize your surveys in 30+ languages.
Engaging survey types: The platform supports various survey types, including customer satisfaction surveys, product surveys, and feedback surveys.
Cons of 1Flow
Limited offline capabilities: 1Flow.ai primarily focuses on online surveys, which may not be suitable for businesses needing offline survey options.
Learning curve for advanced features: Some users may find the advanced features require a learning curve to fully utilize, especially those without sufficient technical knowledge.
Overall, 1Flow stands out with its powerful features and user-friendly design, making it a preferred choice for businesses seeking to enhance their survey strategies and gather valuable insights effectively.
1Flow Pricing
1Flow offers a transparent pricing plan with a 14-day free trial period. Pricing starts at $250 per month.
2. GetFeedback
GetFeedback is a customer experience platform designed to streamline customer feedback surveys and enhance user experience. The software provides a seamless way to collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps.
Unlike Survicate, GetFeedback offers stronger native integrations with Salesforce, which enables real-time insights for data-driven decisions. Its focus on real-time feedback collection and customer journey mapping makes it a powerful tool for customer experience management.
While Survicate is robust, GetFeedback provides a unique blend of features ideal for creating tailored customer satisfaction surveys, survey templates for NPS, CES, CSAT, digital and purchase experiences, and more.
Features of GetFeedback
Some of the notable GetFeedback features include:
Native integrations with Salesforce: GetFeedback offers native integrations with Salesforce which allows organizations to seamlessly sync customer feedback data with their CRM. This integration enhances the ability to create detailed customer journey maps and CX programs that provide valuable insights into customer satisfaction and loyalty.
Mobile surveys: GetFeedback supports optimized mobile surveys which ensures feedback collection is user-friendly across all devices. This feature is particularly useful for capturing real-time customer feedback from users on the go.
Real-time feedback collection and analysis: GetFeedback enables businesses to collect and analyze real-time feedback, which is critical for making quick, data-driven decisions. This feature helps in tracking customer satisfaction and improving user experience.
In-depth customer journey mapping: The platform provides tools for mapping the customer journey, offering insights into each touchpoint. This capability allows for a more comprehensive understanding of the customer experience, enabling better CX program development and customer experience management.
Pros of GetFeedback
Salesforce integration: The native integration with Salesforce enhances data management and customer relationship efforts.
User-friendly interface: GetFeedback features an intuitive design that simplifies survey creation and data analysis.
Reporting tools: The platform provides detailed analytics that helps businesses understand customer sentiments effectively.
Mobile optimization: Mobile surveys ensure higher engagement and feedback collection from users on the go.
Cons of GetFeedback
Limited customization limitations: GetFeedback has limited customization options for survey designs which may not meet all branding needs.
Learning curve for advanced features: While the interface is user-friendly, some advanced features may require additional time and technical knowledge to master.
GetFeedback Pricing
You must create an account on the platform to connect with the sales team and request pricing.
3. Qualaroo
Qualaroo is a customer & user feedback software designed to collect feedback in multiple ways from website visitors and customers. As a feedback collection platform, it allows small to midsize businesses to gain qualitative insights through website surveys.
The feedback tool delivers real-time insights which allows businesses to capture product feedback at the moment it matters most. With features like app surveys and sentiment analysis, it stands out as a valuable tool for gathering actionable insights that enhance user experience.
Qualaroo Features
Some notable features offered by Qualaroo include:
Pre-built Templates: Qualaroo provides pre-built survey templates. These templates cover different use cases, from customer satisfaction to user experience research. They help users quickly deploy surveys without needing to start creating a survey from scratch.
Targeting and segmentation: The tool offers targeting options that enable users to display surveys to specific segments of visitors based on various criteria, such as behavior, location, or demographic information.
Integration capabilities: Qualaroo integrates with other tools such as Slack, HubSpot, Zapier, Mailchimp, and Google Analytics. This helps businesses to streamline their feedback processes and incorporate insights into their existing workflows.
Real-time feedback collection: The tool helps businesses to collect feedback in real time. This is crucial for addressing customer concerns and improving satisfaction.
Customizable survey templates: Users can design surveys tailored to their specific needs by choosing from various question types and formats.
In-app surveys and mobile-friendly design: Qualaroo specializes in in-app surveys that can be seamlessly integrated into mobile applications. This feature allows businesses to collect feedback directly from users while they engage with the app, ensuring that the insights are relevant and timely.
Pros of Qualaroo
Targeted surveys: Qualaroo allows targeting based on user behavior and demographics. This feature ensures that surveys are shown to the most relevant audience.
Analytics: The platform provides analytics, including AI-driven insights into open-ended responses for businesses to understand the underlying sentiments and common themes in user feedback.
Multi-language support: Users can create surveys in multiple languages. This feature helps in collecting more accurate data from diverse audiences.
Cons of Qualaroo
Limited customization: While Qualaroo offers customization options, they may not be as extensive or flexible as other Survicate alternatives. This can be a limitation for businesses with specific or complex survey design needs.
Pricing: The pricing may be higher compared to other alternatives to Survicate, particularly for smaller businesses or startups. The cost can be a barrier for those on a tight budget, especially when needing advanced features.
Learning curve for advanced features: While basic features are user-friendly, some advanced functionalities, like setting up complex targeting rules or integrating with other tools, may require a steeper learning curve. Users may need additional time or support to fully leverage these features.
Qualaroo Pricing
Qualaroo offers a free forever plan for up to 50 responses per month. Pricing starts at $39.99 per 100 responses/month.
4. SurveyLab
SurveyLab is an online survey software designed to gather feedback from customers through various channels, including mobile surveys. It offers a user-friendly interface and robust features, making it a viable alternative to Survicate.
While both platforms provide tools for customer satisfaction surveys, SurveyLab distinguishes itself with its extensive integration capabilities and dedicated support services, enhancing user experience and insights from customers.
As one of the top Survicate alternatives, SurveyLab offers comprehensive features that enhance the user experience and provide valuable insights from customers.
SurveyLab Features
Here are some key features of SurveyLab.
Integration with other tools: SurveyLab integrates with various third-party tools and custom CRM tools. This is to allow businesses to streamline data collection and analysis processes.
Mobile surveys: The platform allows users to launch mobile surveys that are optimized for any device.
Multi-language support: With support for multiple languages, SurveyLab allows businesses to conduct surveys in various languages to cater to a global audience.
Offline surveys: The software supports offline surveys, allowing businesses to collect feedback in environments without internet access.
Pros of SurveyLab
Customization capabilities: SurveyLab offers design customization options for survey questions.
Reporting capabilities: The tool provides handy analytics and reporting tools.
Offline surveys: It allows data collection with or without internet access.
Multilingual support: Users can launch surveys in multiple languages.
Integration capabilities: It integrates with various third-party tools and software.
Cons of SurveyLab
Have a steep learning curve: The extensive features might be overwhelming for new users.
Cost: SurveyLab has a higher pricing compared to some Survicate alternatives.
Limited free plan: The free version has restricted features and limits on the number of responses.
SurveyLab Pricing
SurveyLab offers a 14-day free trial. Pricing starts at $49 for up to 1000 responses per month.
5. Refiner
Refiner is a customer feedback survey software designed specifically for SaaS and digital products. This platform helps users gather actionable insights from customers through various survey formats, including link surveys, email surveys, and mobile surveys.
Refiner stands out among the top Survicate alternatives for its user-friendly interface and robust analytics. It emphasizes customer satisfaction surveys that help businesses understand their users' needs and improve their offerings.
Features of Refiner
Here are the powerful features of Refiner survey software:
Multi-channel survey distribution: The platform supports multiple distribution channels, including link surveys, email surveys, and mobile surveys.
Third-party integrations: Refiner connects with popular tools like CRM systems and marketing platforms.
User-friendly interface: It has an intuitive interface that simplifies the survey creation process, making it easy to use for both beginners and experts alike.
Multiple survey types: Refiner supports a variety of surveys, including NPS, CSAT, CES, and custom user research surveys.
Pros of Refiner
Multiple survey options: The software supports a wide range of survey types and distribution methods.
Integrations: It integrates with many third-party tools to streamline workflows.
Custom branding and multi-language support: Refiner offers extensive customization options, including branding and multilingual support.
Cons of Refiner
Has a learning curve: The software’s variety of features and customization options may require time to learn and master.
Cost: Advanced features and integrations might be expensive for smaller businesses or startups.
Dependence on other Tools: The utility of some features depends on integration with third-party tools, which could limit functionality if these tools are not in use.
Refiner Pricing
Refiner offers a 7-day free trial. Pricing starts at $99 per month for up to 8 simultaneously published surveys.
6. Zonka Feedback
Zonka Feedback is a customer feedback and survey platform for businesses to track customer experience and satisfaction through various metrics like Net Promoter Score (NPS Surveys), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT).
This customer experience management software enables businesses to gather actionable feedback from customers, making it one of the strong Survicate alternatives. Zonka Feedback excels in providing real-time feedback which enables companies to respond promptly and effectively.
It offers different survey distribution methods, including email surveys, SMS surveys, and mobile surveys, which are crucial for reaching diverse audiences. The platform also supports offline surveys to allow data collection even without an internet connection.
Zonka Feedback Features
Zonka Feedback offers handy features such as:
Dynamic surveys: Zonka Feedback allows users to create interactive forms with skip logic to provide personalized survey experiences.
Multi-channel survey distribution: The platform supports various survey distribution methods, including email surveys, SMS surveys, and more.
Offline surveys: Zonka Feedback includes an offline survey feature for businesses to collect data without an internet connection.
Real-time feedback: The customer feedback platform captures customer feedback in real time.
Customizable feedback forms: It allows for the creation of interactive forms that can be customized to align with the brand's identity and the specific needs of product managers.
Pros of Zonka Feedback
The platform offers multiple survey distribution methods (email, SMS, mobile, offline).
Users can conduct real-time feedback collection for prompt action.
It offers customizable feedback forms to enhance brand consistency and engagement.
Cons of Zonka Feedback
Zonka Feedback offers limited third-party integrations compared to some Survicate alternatives.
Has higher pricing tiers for advanced features.
Zonka Feedback Pricing
Zonka Feedback offers a 14-day free trial. Pricing starts at $49 per 3 users per month.
7. Delighted
Delighted is a self-serve experience management platform for businesses to gather and analyze customer feedback efficiently. It enables organizations to collect meaningful insights through various survey methods, including surveys via email.
The platform’s user-friendly interface allows businesses to set up surveys quickly without requiring technical expertise.
Features of Delighted
Here are some features that make Delighted one of the best Survicate alternatives:
Customizable surveys: Delighted provides the ability to create various kinds of surveys tailored to specific business needs.
Multiple distribution channels: Businesses can distribute surveys through various channels such as email, SMS, and web links.
Integration capabilities: Delighted integrates with other tools and platforms, such as CRM systems and analytics software.
Ease of setup: The platform offers a streamlined setup process that allows users to start collecting feedback in minutes.
Pros of Delighted
Ease of use: The platform’s intuitive interface makes it accessible even for users with minimal technical skills.
Fast implementation: Businesses can quickly set up and start collecting feedback, making it ideal for fast-paced environments.
Multiple integrations: It can connect with various tools to enhance overall business workflows.
Multiple survey options: The tool offers a variety of survey types to gather diverse feedback.
Cons of Delighted
Limited Customization: Compared to other Survicate alternatives, Delighted’s customization options can be somewhat limited.
Pricing: The cost may be a concern for smaller businesses compared to more budget-friendly alternatives.
Delighted Pricing
Delighted offers a free forever plan with limited features for one user per month. Pricing starts at $134 per five users per month.
Conclusion
As you can see, there are tons of survey tools like Survicate to choose from if you want to collect feedback from your customers.
Note that not all Survicate alternatives are a good fit for your business.
For instance, some offer limited survey types and others have limited customization options.
You need to consider several features such as customization options, the survey types you plan to conduct, the features offered by the tool, your budget, and many more.
1Flow stands out as the best alternative to Survicate in this category. The AI-powered online survey software offers seamless in-app surveys, real-time feedback, and advanced user segmentation.
Its unique features include customizable survey triggers, intuitive analytics, and a developer-friendly API for tailored integrations.
Try 1Flow for free today and take your customer insights to the next level!
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